IPhone 5 recovery mod cannot format nor update. It says download failed.
My friend gave me her iPhone and she says the phone is in recovery mod just before she bought her iPhone 6. So i connect the phone to my computer and i waited until the download finished and it says download failed. The size was around 1.83GB and in 700+ mb it says failed. I tried both but it still the same. Need help. *the connect to iTunes is red coloured not blue.
Hello Apple_Addict22,
Thank you for your question. iOS 7 requires iTunes 11.1. First, I recommend trying to obtain the update by going to the iTunes menu and selecting Check for Updates.
iTunes: How to install the latest version
http://support.apple.com/kb/ht5654
If you continue to get the message that iTunes is up to date, you can download the latest version of iTunes here:
Download iTunes
http://www.apple.com/itunes/download/
Once the file downloads, double click on the installation file that downloaded to initiate the installation.
Best,
Sheila M.
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