Iphone 5 restore bug - unable to activate imessage or facetime

I have the iphone 5 and it will activate imessage and facetime if i treat it like a new device. If i try to lod a backup from itunes or icloud it wont activate imessage or facetime. Ive tried everything and i just wont work. Hard reset, different networks, different backups etc...  I was upgrading from a iphone 4.  I even updated the old phone ios then backed it up. Then tried to restore the new iphone from that backup and it didnt help
Apple support does not have any solutions. They said it is a glitch and i need to just use the phone as a new phone. Which i was not happy with
Pretty much have to just give up the data from my old phone. :(

I found the fix for the error. Took me a few different tries but I got it to work. You have to completely reset your phone( erase all contect and settings) and set it as a, "new phone". I advise you to copy all the information that you want/need onto iCloud first. After I did this my facetime and imessage worked perfectly! Hope this helps.
On a side note as well your contacts won't be erased either but save them on iCloud just in case.

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