IPhone 5 scrapes, scratches, and scuffs right out of the box

Today i was a bit scared of opening 2 shiny new iPhone 5's. i had heard various reports of damaged iphone 5's due to the recent foxconn riot. And sure enough, both were damaged. I would just like to find out if anyone has an idea if returns are accepted. I did purchase them through Verizon if that helps. Thank you for your time.

I thought I am the only one who has this problem. I found 4 dent on the bevel edges of my Iphone. The reason it is obvious because it shows the shiny aluminum underneath the coating. When I brought it back in for an exchange, the first thing they ask me was "did you drop it?". I told them if I drop it the damage would be much bigger than the dents that I showed them. I thought that they were not very sensitive about the feeling of the customer who just had the phone for less than 2 hour from UPS. It look as if they have a problem with the process. I got the phone exchanged but did not like the look on the face of the customer associate. Will not buy another Iphone again.

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horn0371 wrote:
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Welcome to the discussions!
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http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
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Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an Accepted Solution

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Welcome to Discussions!
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I called the shop where I bought the thing (Bic Camera, an authorized Apple dealer in Tokyo) and was told, sorry, they don't take back Apple products, and that I'd have to call AppleCare.
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That's when I noticed the lid...
When closed, the lid doesn't line up evenly with the bottom half of the PowerBook. It's off by about an eighth of an inch on the left side and the left top edge. That is NOT acceptable.
Just called AppleCare, talked to a polite AppleCare representative, and am now awaiting a return call from the rep's "supervisor."
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Hey Adam,
Just follow the instructions I provided in your other topic regarding this. Rad is right, as I said in my instructions, it is VERY important to calibrate the battery. Also, the program called Maintenance that I told you to download that, you need to be sure to check the boxes for: Repair Permissions, Execute Maintenance Scripts, Optimize the system - Complete Optimization, ALL of the cleaning boxes, and ALL of the reset boxes except for Reset Spotlight. You should run this application at least once a month.
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Hope this helps.
-MRCUR
Oh yeah, I'm a freshmen in High School so I will be around here for a while to answer all of your questions...

IPhone 5 scrapes, scratches, and scuffs right out of the box

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