IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?
IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?
Hey 11doski,
Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone: Hardware troubleshooting
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
Similar Messages
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Dear all,
Itune says " To allow access, please respone on your Iphone" but my Iphone has not respone button. How can I do?
ThanksTurn off your phone by pressing and holding the power button and then swipe right to turn it off. Then turn it on and try connecting it to your phone. Make sure both the itunes and your iphones are signed in with the same apple id.
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As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my phone is disabled and it shows on the screen disabled and connect it to itunes store but i connect to itune store (to allow access, pease respond from your phone) but there is nothing in my phone, can you please kindly help me regards.
thank you
best regardHi I really appreciate your replay,
but unfortunately it doesn't helpful to me as I previously applied this ,
the main thing is if you can kindly help me through, I have erase my phone from find iPhone but it will erase once it connect to Internett,
when ever I connect phone to iTunes I got one message on the screen of my laptop the message is (do you want to allow this computer to access information on ali phones)
If you don't allow access, you will not be able to manage sync your phone with this computer.
but sadly how I can allow because there is nothing coming on my phone screen. There is just iPhone disable connect to iTune just on the screen
and there is slide for emergency instead slide to unlock,
so this thing if you can help me through it will be very thankful,
anyway I'm still appreciating your kind replay.
just one thing please how can I allow access to my computer or show me the I tune where doesn't ask this question
thank you
best regards -
To allow access, please respond on your iPad...but the screen is black!
I was running Netflix and the app was taking many minutes so I decided to turn the iPad off. Held the Sleep/Wake button and it went off. Gave it a minute and held the S/W button again and....nothing.
I thought perhaps the battery was low so I plugged it in for an hour. Pressed the S/W button. Nothing.
If I hold the S/W and Home, then release both, I get the white apple logo for a few seconds, then it fades and...nothing.
I got online and went through the reset, then attempting to Restore with iTunes (per iOS: Not responding or does not turn on). I hold the Home button, plug the cable in, get a popup on the computer that asks "Do you want to allow this computer to access information on this iPad?. While STILL holding down the home button (even tho the screen is black), I click 'Continue' on the computer dialog. Then after a few seconds, I get another iTunes dialog "To allow access, please respond on your iPad". Still holding the Home button as directed in the Restore steps. and...nothing.
If I try again (unplug, reset everything) then do the #3 step above to get the Apple logo while the "To allow access" is still up on the computer, the dialog goes away while the white apple is on the iPad, then returns when the apple fades away.
If I try again (yes, I've been through the Restore several times with multiple variations :-) ) by getting the Apple logo up, THEN plugging the cable in, the iTunes computer dialog does not appear until the apple fades.
Anything else I can try before returning to the Apple store? I do some Windows support and know sometimes it's the obvious thing that is missing, so I really don't want to drive an hour to the store, just to be told, "Well, if you'd read through page 47 of iPad for dummies, and you'd just done _<fill in the blank>____, it would have resolved itself"
Thanks,
BRUpdate: Took it to the genius bar and he was unable to get any more out of the pad than I was. We did find the battery drained so something was going on in the background. It was out of warranty so the best the store said they could do was a half-price replacement. We took it and I was watching netflix again tonight and it went into the same hang state (cancelling with its red loop). This time I went to the interwebs and found a way to reset the network. I was able to get it back. Bye bye netflix app :-/
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Does anyone know what the black rectangle about the receiver on the 4S is for? I want to put a screen cover on my phone but don't know if that should be covered or not.
Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
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This response is a little late as I just read about your problem. I have a 2012 Dodge Charger and a 2012 Chrysler Town and Country and both worked flawlessly with the iPhone 5s my wife and I had. However, we just upgraded to the iPhone 6 and Uconnect will receive calls but you cannot answer them. You can callout successfully, however. the annoyance being the inability to answer incoming calls in the HandsFree mode.
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On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server". I don't have any problems with iCloud on my laptop / PC. It works fine... Does anyone know what the problem could be?
Your Mac must be on Lion (10.7) to run iCloud. Apple had to change the operating system to fully support it. Nevertheless, it is possible to get emails from iCloud without having Lion. Please tell me if this interests you.
Anyways, here is the link to buy Lion (30 dollars, totally worth the upgrade ): http://itunes.apple.com/be/app/os-x-lion/id444303913?mt=12
Franklin -
Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution might be?
Hi, oldcrow13.
Thank you for the response. Typically this error is caused by installing an older verison of iTunes than you had prior. When you installed iTunes did you download the program directly from iTunes.com, or did you use an older copy of the program on your computer? If you used an older version or are unsure, uninstall all the components one more time and download a new copy of iTunes via the link below.
iTunes for Windows
http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
Jason H. -
With the new iOS 7 update. Does anyone know what the setting "Bold Text" means or will do? Obviously I do know what Bold Text is. It says if you click on this, it says it will restart your iPhone. Before I do this, I'm just wanting to be sure I know what's going to happen.
Thanks,
-LeeIt just reboots the device and bolds the system fonts. No harm done. If you don't like it, undo the setting, it will reboot and back to as it was.
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Iphone6 doesn't play music (have tried obvious things like volume etc and plugged in headphones, connected to a speaker via bluetooth, and tried to play from the inbuilt speaker). Does anyone know what the problem is and how it can be resolved?
You can't buy the part from Creative as a spare.
I'm not sure how compatible other parts might be, but that would be a question for someone who really knows a lot about this area of electronics.
The Creative repair for this is likely to be expensi've, but the problem is most likely a broken solder connection than an actual new headphone socket. So if you know someone experienced in surface mount soldering you could probably get it repaired just with this. -
I am having trouble connecting to wifi network via airport express on my windows xp pc, but I know it is working because I can connect on my macbook, does anyone know what the problem is?
Tell us more about the problem, I can think up 100&1 different reasons, but don't have time to go through all the possibilities. So.. what happens?
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I keep getting the beachball icon in illustrator cc 2014 when selecting scans. Does anyone know what the problem could be?
Hiya,
Many thanks for this, but it doesn't happen upon start-up, it happens when i select scans on the pasteboard. The programme always starts up fine, it's when i start try and use the program when the problems start. -
My iPhone will not respond to my touch. Does anyone know what the problem might be or has anyone had this problem before?
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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When typing out emails on ipad, screend I lose the message I am typing. Does anyone know what the problem can be?
Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
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Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
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Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
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