IPhone 5 shows as iPhone 4S in Manage Devices

Subject pretty much says it all... when I go to Manage Devices in my iTunes store account, my iPhone 5 shows up as an iPhone 4S.
When I first set up my iPhone 5, I did restore it from a backup of my previous iPhone 4S, but surely this is what everyone does? I did the same going from the 4 to the 4S, without this particular problem.
Any idea how to fix it?

Yep, I have the same problem. I raised the issue with Apple (case id 360600209) and typically as before they treat it as if they have not got a problem.
The Customer Support Adviser suggests that I need to pay for technical support to resolve their problem. I gave him a piece of my mind and asked him to speak with someone senior before coming back tom; after several emails later, this is Apple's latest reply:
Dear xxxxx,
I have consulted my senior advisor to handle your request, however, your issue is out of our scope of support. You may get advice, insight, and hands-on technical support at a local Apple Store (there may be a fee for the visit). Find the Apple Store nearest you and click the link to make a reservation at the Genius Bar:
So I am off to the Genius Bar today -- will report back.
What farce for a leading and global company!!!!

Similar Messages

Hi - I've brought the new iphone 5 but can't download my music from my itunes account even though I have the latest version (10.7). All i can see is that my account is not showing the iphone 5 as a 'managed device' and i dont know how to get this added ?

Hi - I've brought my iphone 5 but cant seem to download my music from my itunes account onto it. I've downloaded the latest version of itunes as i heard this could be a problem but still no joy. The phone tries to sync when i plug it all in to the pc and even has the capacity bar showing about 12gb of audio but there is still nothing downloaded onto the phone.
The only thing i can see that might be causing the problem is that when i go into my itunes account it doesn't show that the iphone 5 is an option is the 'managed device' section but i dont know how i can add the new iphone 5 to this....
Can anyone please advise me on what to do ?
Many thanks !
Razor

You can only sync to one computer/iTunes library. To make this your syncing computer:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I am signed in itunes with me apple id and my iphone /ipad is in the same id but when i go in manage devices its only showing my iphone?

I am signed into itunes with my id and my iphone / ipad are also on this id but when i go in to manage devices its only showing the iphone. Also just up dated my ipad now its saying not charging when its hooked up to the computer?

If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.

Movie playlist in iTunes is not showing up on iPhone after manually managing syncing and including movies from playlist.

Movie playlist in iTunes is not showing up on iPhone after manually managing syncing and including movies from playlist.

Thank you. This solved my problem too.
But, one little thing to share:
"There's an option in settings for Playlists. It was set to Music only. Changed that to All then found the movie playlist under Movies by selecting Genre."
This is not to be done in iTunes in your computer; this is to be done at your apple TV under "setting". "audio video" "show playlist" "music only/all"
I am posting this here because I started chat mode with Apple support last night at midnight till 1:30, they didn't know what to do.
They called me back this morning at 10 am.
It's not 11:40 they finally know what I am talking about and showed me where to to find the "music only / all" toggle. My problem is now fixed;
all these time, they have in front of them a screen shot of your questions and answer but they don't know where to change it from music only to all.
So, I hope this will save the next victim a lot of time.
Again, thank you.

IPhone 4s not showing up in manage devices

My wife's iPhone 4s shows up in the side bar of iTunes and sincs fine, but does not show up in Manage devices on her account, where as her iPad does. it clearly shows you how to remove devices, but how can we add one?

"Manage Devices" appears under the broad heading "iTunes in the Cloud". I suggest you (or she) do this on her iPhone 4S:
Go to Settings > iCloud and make sure she is signed on there with her Apple ID.

I am using Iphone 4S, Problem is my PC is not detecting iphone as a storage device, i tried with device manager, tried to install drivers but its showing drivers allready installed, Pls can any one help

I am using Iphone 4S, Problem is my PC is not detecting iphone as a storage device, i tried with device manager, tried to install drivers but its showing drivers allready installed, Pls can any one help

try this and see if it works: connect your iPhone and open up iTunes on your PC. Go to your phone's page. Under Summary page, check manually manage music and videos.

ITunes store "Manage Devices" doesn't show my iPhone

Help! I've tried all the usual things that are listed in this forum (syncing my phone, making sure automatic downloads on my phone are on), but nothing works.
The "Manage devices" section of the iTunes store doesn't show my current iPhone. Which means any purchases I make there, or any changes to my playlists, don't transfer to my computer.
(For the record, I'm on OS X 10.9.5 and have an iPhone 5 running iOS 8.0.1)

The 'manage devices' section will only potentially show on your account if you've used iTunes Match, automatic downloads on it (has anything been downloaded by it on the phone ?), or redownloaded past purchases on a device/computer : iTunes Store: Associating a device or computer to your Apple ID. The section has nothing to do with transferring purchases or playlists.
If you want to transfer your purchases then connect your phone to your computer's iTunes and use the File > Devices > Transfer Purchases menu option - and if you have ibooks or PDFs/epubs in the iBooks on your iPhone do File > Move Books From iTunes in your Mac's iBooks app.

My iPhone 5 is not being recognized as a managed device in itunes.

When I switched to the iPhone 5 I already had 5 managed deviecs listed in itunes. I went to remove one of the devices but now I cant get my iPhone 5 to show as a managed device. Because of this i show purchased songs on my iPhone but i cant play them. How do I fix this?

If you are current.y running iTunes 11 - perhaps you can't see the device becuse the sidebar isn't visible. If that is the case, Go to the menu at the top of the screen - View>Show Sidebar. When the sidebar appears, you should see your iPad under the devices heading.
If it still isn't showing, quit iTunes, reboot your iPad and restart your computer and then try again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that fails to produce the desired results, try here ... Assuming that you are Windows....
http://support.apple.com/kb/ts1495
If you are Mac.....
http://support.apple.com/kb/ts1591
http://support.apple.com/kb/ts3540

All music disappears from iPhone 5 when managing manually

I have an iPhone 5 running iOS 8.2, and a MacBook Pro running Yosemite 10.10.2, iTunes version 12.1.50.
I have my iPhone configured to manage my music manually. Recently, while moving an album from my iTunes library onto my iPhone (phone physically connected to the computer), all the music stored on my iPhone disappeared. Surprised and frustrated, I began the task of moving the albums I wanted over to my phone. The music transferred fine up to a point, and then all music on my iPhone disappeared again (i.e., nothing shows up in the Music app). I also noticed that the "other" category in the memory usage bar was suddenly very large... many GBs.
Things I've tried so far:
Uninstalling and re-installing iTunes
Restoring iPhone to factory settings and then restoring apps from iCloud backup.
After doing the above, I still get the same behavior: after transferring 4-5 GB of music, it suddenly ceases to be visible to the Music app on my iPhone, and the "other" memory category is huge. The only way I've found to reduce the "other" category back to a normal size is to restore my phone to factory settings, which is frustrating.
I'd love to once more be able to move as much music as I want onto my phone without it all disappearing on me. Any thoughts would be much appreciated.

I'm going crazy here! I open my iPhone and all my music is gone! It's showing up as if it's there but when I go to play it the music is gone. I tried to reload everything and it will show up but then for some reason it starts to delete on it's own. Have all the recent updates.

I just downloaded the latest version of iTunes on my PC, Window 8 and now it won't recognize my iPhone 4. The device never shows in the menu bar

I just upgraded to 11.1.4.62 and now my iTunes won't recognize my iPhone 4. The device never shows in the menu bar

Hello there.
The following Knowledge Base article provides some great, in-depth steps for troubleshooting your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I am trying to use my iphone as a storage device to move my music to another computer but it shows up as a camera instead of storage device on my computer. Any ideas?

I am trying to use my iphone as a storage device to move my music library to a new computer. My phone is showing up as a camera instead of as a storage device on my old computer so I can not move my music file to it. Any ideas as to how I prevent this as showing up as a camera/scanner when I connect to my computer?

It's supposed to show up as a camera because it is a camera. Additionally, you won't be able to sync your music from your iphone back to iTunes... media sync is one way... iTunes to the iPhone.
Google TouchCopy to copy the media from your iPhone to your computer.

HT204074 new iphone giving message it is not authorized to access my library. how can I fix this??? SO annoying. "manage devices" doesn't give me an option to add the new phone.

I made an insurance claim and had to get a new iPhone. I have the 5, not the newest 5s or 5c, the previous 5. When I am NOT plugged into my MacBook I cannot access "my library" of songs that are on my macbook. I can play them through my new phone if the phone is plugged into my macbok but not if I unplug the phone and try to play the songs while I'm away from home. Help!!! I do not see my new phone in the "managed devices". I've restarted the phone and macbook and upgraded to OS7. Nothing is working.

Hello myvinoveritas,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
Best of luck,
Mario

How can I put back my iPhone as a device in View My Account iTunes in the Cloud Manage Devices?

I went into this list and noticed that I had my old iPhone 3Gs and my new iPhone 5s listed as devices. I also had 2 PC's listed. So there were 4 devices associated wih my Apple ID. Here is a little background. When setting up my new phone, I had mistakenly given the new phone the identical name as my old iPhone 3GS, then realized that was a mistake because it would be hard to differentiate between the 2 phones in lists (for example: Restore backup lists is a very good example). So I changed the name of my new phone so it would be different.
My old phone was called Bruce's iPhone and my new iPhone was called Bruce's 5s. Even though I had changed the name of my new phone, the list of devices under View My Account > iTunes in the Cloud > Manage Devices had the 2 phones still listed with the same name, Bruce's iPhone. I was able to tell the difference by the date the devices were established, but I did not like that.
So I used the 'Remove' button and deleted the listing for the newer listing of Bruce's iPhone. Now, no matter what I try I can not get that new name and that device to get back on the list. There are now 3 devices only.
Since I did this, I have developed the issue where when I sync, the system hangs on Step 7 of the Sync, "Waiting for changes to be applied". I stopped it after 3+ hours. Then I restored my most recent backup (to the Cloud) and the next Sync worked. I have no idea if the above action on my part is in any way connected to my developing the syncing issue.
Does anyone know how I can get that device, my new iPhone 5s, called Bruce's 5s back on this list of devices? I seem to be able to do all the actions I want to with the devicer and my Apple ID. But the coincidence of the above change that I ran into didn't make me smile either.
Thanks in advance for any input/help?
Bruce - obviously

Is this your issue > http://support.apple.com/kb/HT5818
If so...
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.

How do I get received messages from others to show up on my different Apple devices, such as my iPhone

How do I get received messages from others to show up on my different Apple devices, such as my iPhone or iPad or iPod Touch, etc. I can see their reply on the device I was using at that moment but not on the other devices even iMessaging is turned on. Is there a way to refresh to incoming messages when one picks up one of their other Apple devices?

Hi there lkbluntzer,
You may find the information in the article below helpful.
Send and receive messages
http://help.apple.com/iphone/7/#/iph01ac18d71
See what time a message was sent or received. Drag any bubble to the left.
-Griff W.

I accidentally removed my iPhone from manage devices in my iTunes account. How do I get back on as a device to use my account?

I accidentally removed my iPhone from manage devices in my iTunes account. How do I get my iPhone 5s back on as a device to use my account?

Hi jakefrombishop,
If you changed that old ID to your current ID using Manage your Apple ID, try the following to see if it will accept your current password:
1.     Go to Manage your Apple ID and sign on with your current Apple ID and password. EDIT the ID and change it to the old email address. This is temporary. Do NOT verify it, do NOT change the password: Apple - My Apple ID
2.     Now on the iPhone, where it is asking for your password to turn off Find My iPhone, type in your current password
3.     Go back to Manage your Apple ID and sign on with the old email address and your current password. EDIT the Apple ID back to your current email address. You may need to verify it again.
Fingers crossed!
GB

IPhone 5 shows as iPhone 4S in Manage Devices

Similar Messages

Maybe you are looking for