IPhone 5 shut down

My IPhone 5 shut down twice recently within the past week. The first time I was able to restore is by connecting to Itunes. The second time I was not. I connected to Itunes the past 2 nights and when I connected my phone it just kept saying "waiting for Iphone" like it didn't even recongnize it even through the Apple logo appeared on my phone nothing happened. I tried the classic hold both buttons for 10-45 seconds. I plugged it into the wall. Still nothing. I have had the phone for 11 months and it has not been damaged or abused in any way.
I now have an appointment to take it into an Apple store to see if they can do anything. Is it going to be worth my time doing this or should I just take advantage of my extended warranty and take it to a Verizon store for replacement?

    @twon1969,
Let's bring your phone back to life!
I apologize for the delay in our response. We reply to everyone in the order we receive them. Did you already take the phone to the Apple store?
If the phone is under warranty and there is no damage it can be replaced at no cost.
Please keep me posted if you need further assistance.
JohnB_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • HT1349 my mothers iPhone shut down and didn't turn back on and it was not dead

    my mothers iPhone shut down and didn't turn back on and it was not dead

    See https://discussions.apple.com/docs/DOC-3763.

  • Camera app won't start, it crashes and iphone shuts down!

    I have this problem for the last week, everytime i try to open my camera app, it stands for a second showing me a pixelate screen, than Boom, the iphone shuts down
    Even if i try to open with Instagram of Powercam or any app who uses camera, it still crashes, I have iOS 5.1 and firmware 2.0.10
    What can i do to solve this problem, cause it`s really annoying.
    I attached a video showing you ppl, what`s really happening.
    Thanx for your support!
    http://youtu.be/1Bs0K3FO_0k

    iPhone User Guide
    Have you tried the Basic Troubleshooting Steps
    Restart... Reset... Restore from Backup...  Restore as New...
    Restart / Reset
    http://support.apple.com/kb/ht1430
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

  • TS1538 my iphone shut down and will not turn on.  how do i get it to turn on?

    my iphone shut down and will not turn on.  how do i get it to turn on?

    Connect iPhone to Wall Charger for 10 minutes it may turn ON itself. If still OFF, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to start.

  • My iphone shuts down and wont turn back on. any help please

    my iphone shuts down by itself and wont turn back on, what should i do?

    If you didn't see anything at all your phone has defective hardware. Connect to the charger again, and while connected hold both buttons. If the phone comes back on, but goes off when you disconnect the charger, you have a bad battery. If it doesn't come on at all you have a hardware failure of the phone. If you see any instructions on the screen, such as an image of a phone connecting to iTunes, follow them; your phone may need to be restored.

  • My iphone shuts down in cold weather.

    My Iphone shuts down when is around 0 C, which is very common in Sweden.
    I can not use it outdoors to take pictures of my children etc. Should it really be this way? Many of my friends have the same problems and are really annoyed.
    Is it specified only for California ?

    You may find it difficult getting a smartphone that can operate well in sub-zero temperatures.
    Read:
    http://www.techhive.com/article/249134/sub_zero_weather_can_your_smartphone_stan d_the_cold_.html
    http://www.technobuffalo.com/2013/02/18/iphone-samsung-galaxy-s-iii-maximum-temp eratures/
    Old style "dumb" phones fair much better as they have less tech in them, and basic lcd screens.

  • My iphone shuts down while i am calling after about 4 minutes

    My iphone shuts down while i am calling after about 4 minutes please help me what to do

    Anyone have any suggestions? or is everyone else just as clueless as me !

  • My iPhone shut down and factory reset itself for no reason, and now when I plug it into my computer or any power source, the apple shines but it doesn't get any further than that. How can I fix it?

    My iPhone shut down and factory reset itself for no reason, and now when I plug it into my computer or any power source, the apple shines but it doesn't get any further than that. How can I fix it?

    Try Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.

  • Hi, after updating my iphone since 2 weeks back now i am facing a battery problem i charce fully my iphone and by the end of the day my iphone shuts down it needs to be charged again and if i didi some calles it leaks after few hours. Please adivse me.

    Hi, after updating my iphone since 2 weeks back now i am facing a battery problem i charce fully my iphone and by the end of the day my iphone shuts down it needs to be charged again and if i didi some calles it leaks after few hours. Please adivse me what to do.

    I final piece for me in the jigsaw following on from this
    http://www.care4pcs.co.uk/2012/10/how-to-be-happy-gmail-user-on-iphone-or.html 
    is to turn off wifi when you do not need it. When I leave the house I turn off wifi, because the majority of the times when my iPhone has got very hot and crashed is when I am away from home. I suspect that if the iPhone is in the vicinity of public wifi (wheather secure or not secure) it will try and connect, even if you have 'automatically join known networks' set to off. This is easy of course if you have an unlimited data contract for your iPhone. I may be wrong, but it is working for me. It makes sense for me because it is another way of reducing the work the processor (and battery) has to do and therefore reduces the chance of overheating.
    Having said that, I never had this problem with my iPhone 4. I now have a 4S.
    Try it. Hope it works for you.

  • Iphone Shutting Down Automatically ,i had restored the Iphone to default just like a Brand new Iphone  but still getting the same issue

    Hello All
    I have Iphone5 from last week ,it started giving me a problem ....
    My Iphone is shuting down randomly automatically .and some time it not come automatically ,
    when i connected my Iphone to iTunes ,iTunes asked me to restored the Iphone to default just like a Brand new Iphone , i did but still my Iphone shutting down randomly ..
    Could you please provide some tips/solution  , why it is shutting down
    Is it Software problem ?

    If you restore it as New it is most likely a hardware problem. Take it to an Apple store and they will replace it, as all iPhone 5's are still in warranty.

  • IPhone shuts down when phoning

    Hello,
    when the battery goes to about 50%, my iPhone shuts down when I make a call (or receive) one. When I turn it on again (without charger) and try to make another call, it shuts down again There is no low battery warning!
    But I can use it for hours surfing the internet (WIFI or EDGE), playing music etc. I also tried to use (internet & music) it, till it shuts down and charge it for at least 6 hours. This doesn't help as well.
    Can I do anything else or do I have to replace it?
    Firmware is the latest 1.1.1
    Best regards
    René
    Message was edited by: Rene Scrubei

    Sorry to hear you are having so much trouble.
    2 things to do before you seek service.
    1. Reboot the iPhone on your own. Hold down the button on the top and wait until you get the red bar telling you to slide to turn it off. Power down, reboot and see if the problem persists.
    2. If that doesn't work, Reset iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
    3. Final option is to restore the iPhone in iTunes. You'll lose some data, but if you back up first, you'll obviously be ok.
    An Apple genius will ask if you have tried these steps before proceeding. Good luck.

  • Iphone shuts down when making a call

    Please help my iphone shuts down when making a call restored and set to new phone but still shuts down after 2 to 3 mins  HELP

    I'm having exactly the same issue with my iphone, and same specs. It's a new work phone so discussed with IT manager. She advised returning it so it could be sent back for repair. Would be interested if you have heard of any other fixes as not keen to be without the phone, although that needs to weighed against the fact it randomly shuts down when a call comes in!

  • Why does my iphone shut down my computer when i have pictures on my phone

    Why does my iphone shut down my computer when I plug into the USB port when I have pictures on my phone.  My computer says it has found a new digital camera - then my computer shuts down.

    Thank you Lawrence.  I forgot I used to run a Logitech webcam several years ago and I hadn't uninstalled program when I changed the camera to a different one.  I uninstalled the camera and it now seems to accept my phone with pictures onto my computer without shutting my computer down. I really appreciate your help with this problem.

  • HT1766 After I click the button updates in my iphone, my iphone get started but after that iphone shut down and could not be open. Please advise .

    After I click the button updates in my iphone, my iphone get started but after that iphone shut down and could not be open. Please advise .

    Hello Wilson@w,
    The article linked below details the process of placing your device in recovery mode in order to complete the update.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Cheers,
    Allen

  • Iphone shuts down computer help ?

    Hey everyone
    My iphone shuts down my computer when i plug it in and it wont charge any other way either has anyone ever experienced this ?
    Thanks Lexi

    If you try to plug the iPhone into the supplied cable and charger that plugs into the wall it won't charge? What does it do? Does there appear to be any damage to the cable? I've not heard of it shutting down a computer. I would say there is probably something wrong with the cable that may be causing a short or something that is causing the computer to shut down as a precaution?

  • Iphone 4 battery goes to half and iPhone shuts down.  I have to charge to power back on.  any ideas as to why this is happening?

    iPhone 4 battery goes to 50% and iPhone shuts down.  I have to charge it to power back on.  any ideas as to why this is happening?

    You may want to try this:
    1. Backup iPad
    2. Setup iPad as new. Settings>General>Reset>Erase all content and settings
    3. Test iPad thoroughly
    4. If everything is fine, restore backup to iPad

Maybe you are looking for

  • How can I print in black/white only a document that has colors in the original?

    How can I print in black/white only a document that has colors in its original. I don't need the print out to be in color, and I don't want to waste the color ink.

  • Error when try to power on virtual machine after creating

    I created the virtual machines from the virtual machine templates in the OVM server Manager console.After creating,status of the virtual machine turned to be power off. Then I tried to power on it. But it prompt error as "     failed:<Exception: no s

  • Postpone sequence of authorization

    We have some services where we want to 'postpone' the authorization task until another task has been completed by a performer. For example, we want the provider/performer to enter a price for the service (via a field in the form) before we send the r

  • Jtable - TableModel Problem while setting rowcount

    I have a TableModel which extends from defaulttablemodel I have a method to set new rows size. First to call setRowCount I re-create the 'data' Object, that initially has 5 x 5 elements If I call my function wiht 8 x 5, I get the next fail : java.lan

  • Upgrade from OS X 10.6.8 to 10.7.3 or greater

    I am trying to upgrade and am having a difficult time.  The App store says I must upgrade to a higher version of Snow Lepard before I can get to Mountain lion but an upgrad of Snow Leapard does not seem to exists....Help