Iphone 5 Shuts down by its self
My Iphone 5 randomly wants to shut it self down, and also starts flashing when in lock screen or locks it self while busy on it: I went to th diagnostics and it showed me this error: How do i fix it:
timestamp: 1375680929833
crashReporterKey: "aa290048cba120c51c1afcaac8247ca5d8376723"
isAnonymous: true
deviceConfigId: 152
investigationId: 0
model: "iPhone5,2"
softwareBuild: "10B350"
firmwareVersion: "iBoot-1537.9.55"
basebandVersion: "3.04.25"
buildtype: "User"
metriclogs {
triggerTime: 1375681224051
triggerId: 458758
profileId: 152043
metricCCDiagnosticsAllowed {
allowed: true
timestamp: 1375681224275
metriclogs {
triggerTime: 1375682219814
triggerId: 458758
profileId: 152043
metricCCDiagnosticsAllowed {
allowed: true
timestamp: 1375682219853
metriclogs {
triggerTime: 1375682465660
triggerId: 655363
profileId: 152008
locationUpdateSession {
timestamp: 1375682462028
timestampEnd: 1375682465654
desiredAccuracy: 1000
cellAvailable: true
wifiAvailable: false
passcodeLocked: false
airplaneMode: false
ttff: 0
ttffGps: -1
bundleid: "/System/Library/PrivateFrameworks/Weather.framework"
achievedAccuracy: 1662
achievedSpeed: -1
accessoryUsed: false
reachability: 1
powered: true
autoStopped: false
deferredLocations: 0
gpsCoexWifi: 0
gpsCoexBt: 0
poweredDuration: 3
mountedDuration: 0
metriclogs {
triggerTime: 1375682465739
triggerId: 458758
profileId: 152043
metricCCDiagnosticsAllowed {
allowed: true
timestamp: 1375682465972
metriclogs {
triggerTime: 1375683748858
triggerId: 655363
profileId: 152008
locationUpdateSession {
timestamp: 1375683734663
timestampEnd: 1375683748843
desiredAccuracy: -1
cellAvailable: true
wifiAvailable: false
passcodeLocked: false
airplaneMode: false
ttff: 0
ttffGps: 0
bundleid: "com.apple.camera"
achievedAccuracy: 30
achievedSpeed: 0
accessoryUsed: false
reachability: 1
powered: true
autoStopped: false
deferredLocations: 0
gpsCoexWifi: 0
gpsCoexBt: 0
poweredDuration: 14
mountedDuration: 0
metriclogs {
triggerTime: 1375683748879
triggerId: 655365
profileId: 152010
compassSession {
timestamp: 1375683734665
timestampEnd: 1375683748851
uncalibrations: 0
bundleid: "com.apple.camera"
achievedCalibration: 5
magnitudeMin: 564
magnitudeMax: 576
gyroAge: 7
gyroFactoryBias {
x: 0.64498639
y: -3.0001602
z: 0.58556306
gyroFactorySlope {
x: -0.05922262
y: 0.041904509
z: 0.050769158
gyroFactoryL2Error {
x: 0.0040990529
y: 0.0007514804
z: 0.0012668998
gyroDeltaBias {
x: -0.23803699
y: -0.12255788
z: 0.2948007
gyroDeltaSlope {
x: 0.010550547
y: 0.0048508346
z: -0.011523731
gyroDynamicL2Error {
x: 0.021465108
y: 0.0014808599
z: 0.0078294715
gyroDynamicMaxTemp: 30
metriclogs {
triggerTime: 1375683749014
triggerId: 458758
profileId: 152043
metricCCDiagnosticsAllowed {
allowed: true
timestamp: 1375683749046
metriclogs {
triggerTime: 1375689830835
triggerId: 589825
profileId: 152001
wifiPowerState {
timestamp: 1375689830835
powerState: true
metriclogs {
triggerTime: 1375689824778
triggerId: 458758
profileId: 152043
metricCCDiagnosticsAllowed {
allowed: true
timestamp: 1375689825019
I want to change the time lapse so that my iphone doesn't shut down (sleep) so quickly when not in use. How do I do this. - isn't there a way of making it 5 minutes, or 10 minutes, etc?
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The failure description is vague, so it would be hard to tell you exactly what is happening. What happens when it shuts down? Are there any error messages when it restarts? Does there seem to be an excess of heat at the vents or under the system when it shuts down? Are you using the computer on a solid surface, or on your lab, blanket, etc? Can you hear the internal fan running? How long has it been since this computer has been serviced?
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IBook G4 shuts down by its self
I replaced my hinges the other day and when I put it back together it would not boot up, it turned out that I needed to remove the hex screw on the right side on the underside of the laptop then it worked fine. Then today I replaced the cdrom drive with a combo drive and its doing again but when I did get it to power up it would make a loud whining noise, long beep, and the sleep light would flash then restart boot up hafe way then restart and when it would boot up it seem fine then when I moved it it asked me if I want to shut down and I hit cancle but would shut down anyway as if the battery was taken out. What is the problem with it? I spent alot of money in this in upgrades just to have quit working also I ran disk utility and it found nothing wrong. Colton
I have now had to remove both hex screws from the bottom of the case and it still shut down by it self once in a while but not as bad as earlier also when I close the lid I noticed it would sleep then for a second the apple light while flash then go back out. Is my logic board about dead? I'm sick of putting money in this, 450 when I bought it early last year 63 dollars for a combo drive and hinge now plus a logic board, If I new this would happen I would have saved my money for a macbook which I cant afford now.
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So my iPhone had a broken screen and back for a while, which may have something to do with this. I mean like missing peices. I realize this leads to corrosion and I may have a broken iPhone but this is a really strange problem. It's always shutting off on its own, sometimes in my pocket while locked and sometimes randomly while in use. For example the other day this started happening everytime I started safari. This happens all the time, I usually just restart it and it works for a while. Sometimes after shutting off a few times in a row, after restarting it will show the wrong time, screws up phone calls and says that it cannot locate the gmail server, or something to that extent (won't load emails). The phone calls are weird, I can't receive any. Any calls that are made from the phone, go through on the other side and ring for them, but won't ring or make a connection on my side, also I can't end the call when this happens, it responds to me pressing end by fading the screen to that graytone color that it does before ending usually but stays on that screen whenever you go back to it, only disappearing after reseting. Texts work, not in iMessage, and internet seems to work. The only thing that fixes this condition is a restore. The iphone has been turning itself off over the last 3 months and its been getting progressively worse. Recently its been pretty bad, and then the phone started to do all that weird stuff I've been talking about. That started about 3 weeks ago and has happened 4 times, the last two times relatively close together. This is really annoying and I can't afford to replace it. Do I have to live with it? What can I try? Should I maybe replace the battery? I took the panel off to look at it and the plastic around it was pitted possibly from being really hot.
Please don't respond with useless comments. I've already addressed the fact that my screen was broken a few months ago. My phone may or may not be broken beyond repair either way, as I said before I can't afford a new phone. It's a strange problem because from what I can tell no one else has posted the same problem anywhere I can find. Don't be a dickhole.
-
Anonymous UUID:
9C671066-2BC8-E27B-D3A4-D412BE7EE736
Thu Jun 12 14:58:27 2014
panic(cpu 7 caller 0xffffff8009adbf5e): Kernel trap at 0xffffff8009ad0c2f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000002a6696f0, CR3: 0x000000000569b072, CR4: 0x00000000001606e0
RAX: 0x0000003a003a5000, RBX: 0x00000000000000bc, RCX: 0xffffff802d5978a0, RDX: 0x0000000000000000
RSP: 0xffffff81ffbe36a0, RBP: 0xffffff81ffbe36f0, RSI: 0xffffff81ffbe373f, RDI: 0x000000002a6696f0
R8: 0x000000000000001f, R9: 0x000000000000003a, R10: 0x0000000000002000, R11: 0x0000000000000054
R12: 0xffffff802df33016, R13: 0x000000000000005e, R14: 0xffffff81ffbe3720, R15: 0x000000008a3009e3
RFL: 0x0000000000010206, RIP: 0xffffff8009ad0c2f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000002a6696f0, Error code: 0x0000000000000000, Fault CPU: 0x7
Backtrace (CPU 7), Frame : Return Address
0xffffff81ffbe3330 : 0xffffff8009a22fa9
0xffffff81ffbe33b0 : 0xffffff8009adbf5e
0xffffff81ffbe3580 : 0xffffff8009af3456
0xffffff81ffbe35a0 : 0xffffff8009ad0c2f
0xffffff81ffbe36f0 : 0xffffff8009d59cc7
0xffffff81ffbe37d0 : 0xffffff8009d5dddf
0xffffff81ffbe3940 : 0xffffff8009d91ad5
0xffffff81ffbe3a20 : 0xffffff8009d5d878
0xffffff81ffbe3bb0 : 0xffffff8009d56b4f
0xffffff81ffbe3da0 : 0xffffff8009bff9ec
0xffffff81ffbe3e50 : 0xffffff8009bed716
0xffffff81ffbe3f50 : 0xffffff8009e40653
0xffffff81ffbe3fb0 : 0xffffff8009af3c56
BSD process name corresponding to current thread: Finder
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 2181678285632
last loaded kext at 1832834109366: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f8bea9000, size 49152)
last unloaded kext at 334019743612: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7f8bea9000, size 57344)
loaded kexts:
com.avg.Antivirus.OnAccess.kext
14.0
com.apple.driver.AppleIntelMCEReporter
104
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.filesystems.ntfs
3.11
com.apple.driver.AGPM
100.14.15
com.apple.driver.X86PlatformShim
1.0.0
com.apple.filesystems.autofs
3.0
com.apple.iokit.IOBluetoothSerialManager
4.2.4f1
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleMikeyDriver
2.6.1f2
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.GeForce
8.2.6
com.apple.driver.AppleHDA
2.6.1f2
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleIntelHD4000Graphics
8.2.6
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleIntelFramebufferCapri
8.2.6
com.apple.driver.AppleMuxControl
3.5.26
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleFWOHCI
5.0.2
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleUSBXHCI
677.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
217.92.1
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
217.92.1
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOBluetoothFamily
4.2.4f1
com.apple.iokit.IOAcceleratorFamily
98.20
com.apple.nvidia.driver.NVDAGK100Hal
8.2.6
com.apple.nvidia.driver.NVDAResman
8.2.6
com.apple.driver.DspFuncLib
2.6.1f2
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.7fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91.1
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d11
com.apple.iokit.IOAcceleratorFamily2
98.20
com.apple.AppleGraphicsDeviceControl
3.5.26
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.driver.AppleGraphicsControl
3.5.26
com.apple.driver.AppleHDAController
2.6.1f2
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOHDAFamily
2.6.1f2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
677.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.1f175
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: HGST HTS541010A9E680, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: USB to ATA/ATAPI bridge
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Here is what the report said about the crash. I have not been streeming any videos online or any thing else that is graph intense.
Here are my specks:
Intel i7 2.3
Maverick 10.9.3
Ram 16gb
hd 1tb
graphic Nvidia GeForce Gt 650m 512mbRestart your Mac after uninstalling the a/v software. A/V software is invasive and sometimes hard to uninstall.
If your Mac stil generates a kernel panic, backup your important data then reformat (erase) the disk and restore using OS X Recovery -
Iphone 3gs shuts down & reboots on its own.
The 2 yr old iphone 3gs shuts down on its own and the silver apple icon pops up ~ the phone boots itself up. This has been happening more frequently, since Dec 2010. I could be on the internet, or using any app and it does this. A couple times I had to simutaneously hold down the power and home buttons to turn on the phone, and, or, unfreeze the phone. I always charge my phone, and regularly sync it with the latest upgrade(s). What is going on?
I had this, but I have now rectified the issue. It's an app?
I de-selected all my apps and just left the standard ones on.
I did a full restore from backup but did not sync any apps.
Problem solved, no more dropped calls. No more apple logo for no reason.
I am slowly re-adding my apps, 1 or 2 at a time, I have over 150 so it may take a while but so far I have reloaded about 10 of my most used ones and still everything fine. I will find the one that caused the problem eventually!!
Happy bunny again though, as I have a phone that can actually make a call for more than 5 minutes!! -
Iphone likes to shut down on its own when handled
For the last week my iphone has got a mind of its own and like to try to shut down on its own. Sometimes it would give me the red button+slide to turn off...sometimes it just goes to the Apple logo then shuts down.
No hacks on it, maybe two apps max like ebay so really nothing that would point out to an issue. This is also a replacement my original phone had a screen issue this summer where you could not touch anything else than the bottom bar. I swapped it for this one so it is virtually new.
Not sure if it is the button on the top that is stuck and it does not look like it.
Any similar experiences? I heard other users had issues with their iphone shutting down for no reason.It does sound like the Sleep/Wake button may be stuck or overly sensitive.
If you lightly tap on it, does the phone turn off? -
IPhone 4S shutting down after iOS7 and support from Apple Chat
So, my iPhone is shutting down suddenly with battery at about 40% and saying that it ran out of juice, asking me to plug in the charger. When I do it, it shows 40% again. It looks like other people have similar issues with not only the 4S, but iPhone 5 as well.
I tried to contact the char support and well, read by your self below. Not only nothing was solved, but the support just hanged up the chat on me, and didn't answer my last question. That's really not what I expected from Apple. Well, that's it, no more iPhone in my household.
Case ID is 537464016 in case anyone from Apple wants to check it out. I'm selling this iPhone and never coming back.
Now Chatting with Calvin
Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
Hi Janan
Hi Luccas, how are you doing today?
Good thanks. I have an issue with my iPhone 4S
Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
I tried to restore the phone using iTUnes
twice
but the issue is still happenning
Did you set up your phone as new after restoring?
yes
How long until the unexpected shut downs started up again then?
straight away
I found your diagnostics… Give me a moment to have a look?
ok
Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
sounds good
One moment while I tic the boxes of the things you’ve already done please
ok
Do you show any appellations in your App store that needs updating?
no
Do you lock your iPhone when not in use to shut the screen off?
yes
How bright have you set your display?
it's on automatic
Do you use Wifi mostly?
at home and at work yes, so it's on wifi most of time
Do you have a lot of applications pushing notifications to you?
no, the phone doesn't have a lot of apps, especially after I restored it
Understood
Do you use your phone for emails?
yes
On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
yes
it's set to push
but I don't use the mail app from Apple
I use the Gmail application
Ah… Ok
So there’s no email used there.
Back up to the Settings page please?
ok
Go to General > Background App Refresh now
yes, I disabled most of the apps her
I just have the Gmail app and the Google Maps
as these are the ones I use most
LOL… You are the perfect user!
What about Location Services?
it;s on, but again, just for google maps
Ok
and the find my phone service
Exactly
Let’s go back into General then Usage please?
Sorry, Nevermind, I can view that from your diagnostics...
ok
Do you use Instagram?
yes
That’s caused some memory issues of late...
Your battery is starting to show wear though
I didn't have any issues before updating to iOS7
the battery was working perfectly fine
never have any shutdown
Your battery is also 2 years old
One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
the battery was 2 years old last month as well, when I had iOS6 and was working fine
I have done all updateds
I certainly apologize about the inconvenience this issue is causing.
But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
so, what's the solution?
can I come back to iOS6?
I’m afraid there’s no way to go back to iOS 6
so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
Again, it isn’t the fault of the operating system software.
so, can you explain me why not?
if with iOS6 the battery didn't have a problem
and suddenly, when I update, I have an issue?
You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
look, if I come back to iOS6, the batttery issue is gone
so, it's a software issue
One moment while I get a senior advisor for you please?
ok
There’s just a few minutes wait time.
no problem
Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
that's fine
Still waiting with you
ok
Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
Thanks Janan
Hi Calvin
You’re welcome… One moment and I’ll transfer you
You are now being connected to another Advisor. Please standby.
Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
Now Chatting with Calvin
ok
Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
correct
I am really sorry to hear that, I can see that being frustrating.
it shows that image saying to plug in the charges as the battery is dead
I looked over the diagnostic it shows pass but its in yellow.
yes, especially if you consider that was working just fine one month ago before I updated to iOS7
I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
Normal battery passes, its in green.
Since you have already restored it as new. That pretty isolated the issue.
sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
If iOS6 was able to handle the battery just fine. I would like to be able to install it again
I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
In my case, upgrade the software affected negatively my device.
and a quick search on google shows that a lot of people have similar issues as me
Ok, we're running in circles here
You can do a search for iPhone anything and you will bring up a lot.
I though you would come and offer a solution
but you're just appologizing
not the kind of support I would expect from a premium product
The solution would be an out of warranty paid service.
not sure if would pay the premium next time
I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
So, explain me why in iOS6 it did happen?
I am sorry but there is just too many possibilities out there and I would just be speculating.
ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
So explain to me why hundred of millions of units are running it fine?
I can't say about the hundred million of units
and that's not an issue that I care about
If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
what I care about is that the phone I paid 800 swiss francs is not working after a software update
I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
United Kingdom
(44) 0844 209 0611***
so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
and worse, you're making my self calling someone else and loosing even more time?
What I am saying is you are not accepting my solution and you believe you are correct.
So lets go with your direction to get you an answer directly from engineering.
no, you're asking me to pay for a new battery
That is my solution.
and you're expeculating that's the solution
you're not sure about that
You disagree so lets go get you an answer from higher up, do you not like that solution?
Lets agree to disagree and find you the answer you want.
Period.
ok, but I don't want to loose more of my time to call someone. And pay for the call
Debating this with me is not going to get us anyhwere.
I can setup a call back for you if you like.
you have access to the customer service system and could open a ticket
What number is best to reach you at?
+44 07445376676
just for my information
what they will look at?
anything they will do differently?
Call is schedule for 8:00-8:15 AM.
tomorrow?
Saturday.
Greenwich time.
ok, again, can you tell me what they will look at? anything they can see that you couldn't?
Thank you for your time.
Your chat session has ended. Thanks for using Apple's chat supportSounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host> -
Hi everyone... Last Wednesday my iPhone 4 shut down automatically... I had battery. It took about a half an hour to reboot it. After that I started having trouble with going in and out of service and battery drainage. I do have that update 5 ios... or whatever its called... but I did that about 2-3 months ago and had no problems. I called Apple and they wouldn't do a **** thing for me. I called AT&T and they reset the network... didn't work. I did a hard shut down and didn't work. Now today, every call I had was dropped. So of course this morning when I woke up at like 8:30 am by 10:30 am my battery went from 100% to 35%. ***. Can someone help me???
Hi everyone... Last Wednesday my iPhone 4 shut down automatically... I had battery. It took about a half an hour to reboot it. After that I started having trouble with going in and out of service and battery drainage. I do have that update 5 ios... or whatever its called... but I did that about 2-3 months ago and had no problems. I called Apple and they wouldn't do a **** thing for me. I called AT&T and they reset the network... didn't work. I did a hard shut down and didn't work. Now today, every call I had was dropped. So of course this morning when I woke up at like 8:30 am by 10:30 am my battery went from 100% to 35%. ***. Can someone help me???
-
My iPhone 4 shut down and won't turn on again.What should i do?
My iPhone 4 shut down and won't turn on again. I tried charging it and do it again...When i charge it , it opens the " Connect to iTunes" , when i switch to the computer to connect it , it doesn't work... It starts to the apple screen , and then just shuts down again. I tried holding the home and sleep/wake button at the same time..I tried everything. What should i do?
Your iPhone is going back and forth between recovery mode and powering on which is really strange.
Have you tried a hardware reset while its connected to your computer? This will force it back into recovery mode so that you can restore it. If restoring and setting up as new doesn't help, go ahead and take it to an Apple Store for a replacement -
my iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!
Is it possible that you or someone who knows your iCloud sign on went into the Find My iPhone app and erased your device via iCloud? Because that is what that message is saying.
Have you tried to sign on with your Apple ID and password?
Was it online prior to this incident happening?
GB -
My iphone 5s shut down and it shows to connect to itunes
my iphone 5s shut down and it shows to connect to itunes
Do not under any circumstances download the program Dadasmithywinkle has recommended! It is a jailbreaking tool. Jailbreaking your iPhone voids its warranty and removes all the security.
It sounds like your iPhone is in recovery mode for some reason. What happens if you try to connect it to your computer with iTunes? -
I tried to reset my iphone5, the reset loading was okay, but after that there is other loading(the one that come everytime after shutting down), so its about 6-7 hours that my phone is stuck on this page. force shutdown didnt work.
There are many ways to do a reset on an iPhone so which one have you been trying that has got you to where you are now?
-
My I phone 4 will take forever to load a game, boot me out of a web site and sometimes shut down on its own. What would cause these issues
Hello Jake69529,
The following article details some useful troulbeshooting that can help get your iPhone's apps stabilized.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/TS1702
Cheers,
Allen
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