IPhone 5 sim card doesn't work

Hi,
One day the SIM card in IPhone 5 just stopped working. I can see the network on the desktop and in general settings, but it does not work for real. I can't make a call, send a message or get internet. Sometimes it goes "No service", "Searching" but then goes back.
I have checked this SIM card with different phone - it works properly good. Any different SIM card in my IPhone also doesn't work.
So I went to the Apple Store (Indonesia, Denpasar, Bali) they said you need to reset all the content and settings. So I did all and nothing happened.
Again SIM doesn't work - same situation. What is interesting sometimes I'm getting messages from the network so it seems that SIM card works some time but I can not make any calls or actions with SIM.
In the App Store guys told me this might be a hardware problem which could not be solved it's just broken.
They say you can exchange an IPhone for the new one but not in Bali because they don't have IPhone 5 anymore. Is it fair?
Please help me what can I do and how can I make my IPhone works or exchanged it for a new one.
I will be in Malaysia, Kuala Lumpur on February 7th. Can I exchange my IPhone here?
Version 7.1.1 (11D201)
was bought in USA 2,5 years ago
I live in Bali, Indonesia
Thank you in advance for any help.
Best regards,
Yulia

Thank you. I bought IPhone in USA 2 years ago.
"The iPhone warranty is not international" - it's very sad. Just wondering why people in the Store told me different things.

Similar Messages

  • Why my nano cut sim card doesn't work on iphone 5c?

    why my nano cut sim card doesn't work on iphone 5c?

    Cut cards often don't work. Get a real nano SIM from your cell carrier.
    Regards.

  • Globe SIM card doesn't work with my iPad

    I really desire to use my iPad as my alternate Text messaging gadget but the problem is my Globe micro-SIM doesn't work on it. The name and Signal strength of my Telco, however, do appear on the upper left corner of my iPad. I cannot send text messages from my iPad using my Local service provider (Globe Telecoms Philippines). Any suggested solution to my problem, please...

    The micro-SIM on an iPad is used only for internet data connection (web browsing, email, etc.), not SMS or voice.
    Depending on what facilities are available to the people with whom you wish to communicate, you might be able to use one of the many internet-based forms of messaging. (For example, iMessage within the Apple ecosystem, AIM, Jabber, or GoogleTalk.)

  • TS3992 i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.

    i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.

    I have just created this account to tell you that nothing would change if you restored your phone.
    The first NO SIM nuisance happened just a week ago. Nothing had been done to the phone before that. I pressed HOME + POWER buttons to restart the phone and SIM card was successfully recognized as if nothing had happened. Then I had a lucky week, not reminded of this issue at all.
    Today, however, the same problem keeps annoying me. I've used the same method to heal the phone but all I have done seems more like a placebo. So I tried the ultimate solution, restroing it in iTunes.
    Ridicuously, the moment I finished basic setup on the newly restored phone, the same NO SIM CARD INSTALLED message poped up.
    So IMO, it's not what you should do to erase and restore your phone.
    Plus, I called my native carrier and they said no such problems have been submitted. And since my nano SIM card is quite new (three months old), I'm not going to replace it.
    I googled this problem and found something on a Hong Kong webpage. The author of that thread points out that there is a flaw in the SIM card tray that prevents the phone from successfully recognizing SIM cards.
    And I really hope Apple could probe into this issue and give official solutions other than restarting / restoring the phone like an idiot.

  • ATT Iphone 6 intermittently says no sim card installed, but works the rest of the time.  thoughts?

    ATT Iphone 6 intermittently says no sim card installed, but works the rest of the time.  thoughts?

    Had a simalar problem. But we weren't getting any service. AT&T said it was a defective SIM card and pretty much everyone that bought an AT&T  iPhone 6 from the online store had a defective sim. had to buy a new sim from best buy because att were sold out because the problem was so wide spread.

  • My iphone 4 of ios 7.1.1 sim card is  not working, it always shows searching whenever i insert sim in it. What can i do? please help me.

    My iphone 4 of ios 7.1.1 sim card has not working from since yesterday, it always shows searching whenever i insert sim in it, i do it again and again, but it cant be fix. What can i do? Please help me.

    Get a new SIM from your carrier.

  • HT2188 i have iphone 3 and when i updated the software my sim card as stopped working, pls what can i do

    i just updated my iphone_3, and my sim card has stopped working, i tried to restore and it kept coming back with erorr mrssage, what can i do

    An iPhone 3G cannot be updated to 5.1.1; the last version supported is 4.2.1. So if you managed to get 5.1.1 on it through some means that bypasses Apple's protections you have wiped out your phone.

  • Iphone 6 always hangs/stops working when i turn on my cellular data. i have already switched my sim card. It works perfectly on wifi

    iphone 6 always hangs/stops working when i turn on my cellular data. i have already switched my sim card. It works perfectly on wifi

    Which of the basic troubleshooting steps described in the User Guide - restart, reset, restore - did you try before posting?

  • ITunes restore iPhone SIM Card no longer works.

    Ok, I had all my contacts and information backuped onto my computer so I could easily transfer them from my 16GB 3G to my new 32GB 3GS. After being restored and synced with my computer my SIM Card no longer works. It wont let me place a call or text. When I un-plug the SIM Card and then plug it back in a message comes up saying invalid SIM and then disappears. Also it either has 1 "bar" with the rest flat and no AT&T logo or 3G, or says No Service.

    Sounds like you need to call AT&T.
    Phil

  • Can I use my iPhone 6 SIM card in a iPad Air 2

    If my iPhone 6 SIM card would work in an iPad Air 2, I would purchase the wifi + cellular model. Anyone able to answer this? Thank you

    If you could ,why would you want  do that? So you are going to be switching your SIM back and forth between devices.? Not practical. And your are going to pay more money for a Wifi+SIM model and only use it with a SIM part of the time? Not economical.
    Do what Alfred has suggested and use the Personal Hotspot on a Wifi only model if you want to "share" the SIM. Or if you buy the WIFI+SIM model opt in to a data iPad plan with your carrier. If you already have data on your iPhone, some carriers "allow you to use the data plan on more than one device for a modest add on fee. Contact your carrier.

  • Iwhy is my sim card no longer working after restoring my 4S

    I bought a 4S and had to restore it now my sim card no longer works in my phone. I tried it in another phone and it works so its not the sim card.

    I would try two things. First go to the store for your phone carrier and get a new sim card.
    If that doesn't work, schedule and appointment with a genius at your closest apple store. 

  • My SIM card doesn't fit in my Ipohe.

    I just bought Iphone 4S unlocked. But my SIM card doesn't fit my Iphone, I know I need to get micro SIM card. But I heard that you can cut your SIM card into micro SIM card. Does Apple Stores do that?

    No

  • I cut my iphone 4 SIM card to fit into my new iphone 5 phone

    I cut my iphone 4 SIM card to fit into my iphone 5, and it doesn't fit and be is stuck in the phone. What do I do?

    Make an appointment at the genius bar and see if they can help you get it out. Hopefully, you didn't physically damage the phone. Nano-SIMs are thinner than Micro-SIMs, as well as being smaller.
    Then, go to your carrier and get an actual Nano-SIM.

  • I cannot realize a call, my SIM card do not works

    My Sim card is not working well on my iphone 3g. I put it on iphone, and the iphone recognized it, but the cellphone do not show the cellphone company. And i cant do a call. Can somebody help me?

    You are not talking to Apple here, so we cannot check, but I'll give it a whirl.
    You said you bought a "without contract" phone. This implies that it is locked to a carrier, but does not require a two-year commitment. However, you also say you put a T-Mobile SIM in it and it works. Obviously the phone has not been hacked since you bought it directly from Apple, so I can't think of another explanation as to why another carrier's SIM would work on a "No contract" phone.

  • Iphone 6 SIM card free

    Hi, will iPhone 6 SIM card free (model A1586 sold on Apple store) work in Europe with any carrier ?

    Hello Tomasz,
    For that model of iPhone, it will work on 3, BT, EE, O2 and Vodafone. For more information, take a look at the article below.  
    Ultrafast LTE
    https://www.apple.com/iphone/LTE/
    Regards,
    -Norm G. 

Maybe you are looking for