IPhone 5 sleep/wake not working

My sleep wake button on my iPhone 5 is not working about a quarter of the time I try and use it. I did some research and found that this is a fairly widespread problem and that apple is replacing devices under the 1 year warranty for faulty sleep/wake buttons. My problem is that I don't have an applestore any where close (the closest one is about 470 miles) I bought the phone from Verizon (new) in January of this year. How should I go about getting my phone replaced? Would it be wiser to go through apple some how on their site or take my phone back to my Verizon brick and mortar store? I heard of some people getting a new phone from apple and when that one arrives they return their old one in the box that he new one came in, when I looked on apples support page I didn't see that as an option, only to send my phone in to get a replacement, which is not feasible for me since my cell phone is my only method of communication at this point.

You can try restoring the device as new to verify it is a hardware issue, steps to do so provided here: http://support.apple.com/kb/HT1414?viewlocale=en_US
If the issue persists after restoring as new, call AppleCare to get a replacement set up.
They have mail in options if you don't have an Apple store near by.

Similar Messages

  • Sleep wake not working

    Hi,
    I´ve been having a problem with my Ipad 2, I´ve had it for over a year using a smart cover (marware), but yesterday the sleep/awake function stopped working all of a sudden.
    THE PROBLEM
    I thought it could be the magnets not aligning, but then I noticed that the sleep/awake button would´t work either, although if you press it for a few seconds it will prompt the turn off slider. Even more strange, if you switch off the smart cover function, the sleep wake button works normally.
    WHAT I HAVE DONE
    Check magnets alignment
    Turn it on/off many times
    Restarting many times (holding both buttons for over ten seconds)
    Restoring settings
    Erasing data from iTunes (factory settings)
    Erasing settings from iPad (welcome screen and all that stuff), getting from iCloud my old settings, previous to the problem
    Erasing settings from iPad (welcome screen and all that stuff), starting as a new iPad
    The problem started when I attached the usb cable to a computer that was starting up, then disconnected while said startup was in process. It´s not a huge issue, it´s working perfectly besides that, but it´s quite annoying and the battery life will be affected.

    So it fixed itself I don't know how but I turned off the Smart Cover  sleep wake option for approximately 4 days and during that time didn't charge it once then charged it, turned it on and for no reason turned the option back on and it works if anybody can figure out why let me know thanks

  • Iphone 5 sleep button not working

    i live in pakistan i have iph 5 32 gb my sleep button is not working properly its not responsive like 6/10 times i dont know what happened i didnt even drop my ph what should i do ho do i fix it in pakistan we dont have any apple store.
    i also updated to 6.1 but still its not working . right side of my iphone's sleep button is completely unresponsive .

    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Sleep/Wake button will not lock or unlock iPhone
    To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
    To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
    If either of the above steps don't work, try turning iPhone off and then on again.
    If the iPhone will not power off, reset it.
    Try to lock or unlock the phone.
    Issue not resolved
    http://www.apple.com/support/iphone/contact/
    Best of luck,
    Mario

  • IPhone 5 sleep button not working but theres a tiny crack in the corner of the screen, about a quarter of an inch.

    I started to notice that my sleep button started to not respond like normal. I would have to push it more and more times for my phone to turn off. Only the left part of the sleep button works. I have read a bunch of forums about this and people have been saying they got the phone exchanged no questions asked. I am wondering, since there is a tiny crack in the corner of the phone, will Apple turn down my phone and make me pay $49.99 since I have Apple Care. The sleep button started to not work before the corner of the screen got cracked. Bad luck I guess. What should I try to do ?

    As I mentioned, someone else's personal experience may not be duplicated. It all boils down to what the particular Genius has to say at the date and time that you show up. The worse they can say is they will not replace the phone under warranty and you would be offered an OOW replacement. If you have Apple Care +, it would be a $50 deductible, where the OOW replacement cost for the iPhone 5 in the US is $229.

  • Sleep/wake button works, but not when iPhone is asleep

    I just upgraded from an iPhone 4S to an iPhone 5. When my phone is asleep the top wake/sleep button is unresponsive. The home button will wake the phone up, and once it's awake I can use the top button to wake/sleep the phone. But if I sleep the phone (not turn it off but just sleep it) and wait about 30 seconds, then the top button becomes unresponsive. I've tried holding the top button and that doesn't do anything either.
    I do not have Applecare for the phone, nor is under warranty.
    I tried the Apple top button replacement web site, but it reports that the phone isn't in the serial number range of affected phones.
    Any ideas or suggestions?

    Hi Craig Volpe,
    If you are having issues with your iPhone's sleep/wake button not waking the phone up when it has been asleep for more than 30 seconds, you may want to try some things to troubleshoot.
    First, quit all running applications and test again -
    iOS: Force an app to close
    Next, I would try restarting the iPhone -
    Turn your iOS device off and on (restart) and reset
    If the issue is still present, you may want to restore the iPhone as a new device -
    iOS: How to back up your data and set up your device as a new device
    Thanks for using Apple Support Communities.
    Best,
    Brett L  

  • Sleep Button Not Working on iPhone 5

    Sleep button not working .. Advice on what Else I should do?
    I've already turned it off & turned it on, & rebooted it.
    I've had my phone since October and this is the first time it's done this

    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Sleep/Wake button will not lock or unlock iPhone
    To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
    To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
    If either of the above steps don't work, try turning iPhone off and then on again.
    If the iPhone will not power off, reset it.
    Try to lock or unlock the phone.
    Issue not resolved
    http://www.apple.com/support/iphone/contact/
    Best of luck,
    Mario

  • I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

    I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

    Is there an "APPLE STORE" in India or you just went in a reseller store?
    There is a replacement program for sleep/wake button for free. Just look for an Apple Store and make a reservation at Genius Bar.
    I have an iPhone 5, bought in Dubai U.A.E.
    It is a US model (model A1428) which is different of the model use here in Italy/Europe
    My serial number is qualified for battery replacement program.
    I thought the Apple Store wouldn't repair my phone because I bought it from another country , a different model and it is already out of warranty.
    The Apple store's staff just checked if my iPhone's serial number is eligible for the program and he replaced the battery for free today.

  • IPhone 5 sleep/wakes button doesnt work, can I replace it?

    Hi everyone.
    I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
    On Monday i will go in Apple store but not sure what will happen, ideas?

    iPhone 5 Sleep/Wake Button Replacement Program
    https://www.apple.com/support/iphone5-sleepwakebutton/
    Not sure if your phone is eligible for this program, give it a try to find out!!  Mine is eligible.
    Good luck !!

  • IPhone 4S, sleep/wake button isn't working.

    My IPhone 4S sleep/wake button suddenly stopped working.  I cannot even reset it.  Is there a fix I can do or do I need to take it to the Apple store?

    you can try to restore it if you can still click the button but it just isnt responding or if the button is stuck you can take it to apple retail store

  • HT201401 my iphone's sleep wake and home buttons are not woking

    my iphone's sleep wake and home buttons are not working

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • HT201401 My Iphone 4S camera is not working

    My Iphone 4S camera is not working, it does not want to start when I tap the camera icon. It is opening and then no picture is shown. Any idea what to do ?
    cheers
    Bartek

    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • After sending sound from find my iphone, now ipad does not work

    after sending sound from find my iphone, now ipad does not work
    it can't be unlock and scrren is blank, only siri works

    Try a reset: hold down the home button along with the sleep/wake button until you see the apple, then let go.

  • Iphone 5 cellular data not working,

    iphone 5 cellular data not working, so i reset the all phone settings and it is showing only apple symbol on the screen afer i switched on the top.How to fix this problem

    Hold the sleep / wake button and the home button down until the phone shuts off and then allow it to reboot again
    Please let us know if that helps

  • Turn Off / Sleep Button not working?

    Hi there i have been using my Iphone 3G now for a year with no issues at all but this morning for some reason the 'OFF' button is not responding at all. I have been holding it down for 30 secs a time but nothng is happening. I tried to re-set it by pressing the 'HOME' button and 'OFF' button at the same time but again no response!
    Please help
    Andy

    my iphone 4 sleep\wake button  doesnot working properly
    i have to press it 2 times..in first attempt (sometimes) the screen flickers and go off and i have to press it again to wake it ...
    and when it wakes up and i press sleep button it go off and if i press it again it comes with a flicker and works fine
    but it does not work properly in first attempt
    suggest something and in my country there is no official apple repair store and no apple store ..so that i can take it there and they replace it ...

  • Anyone had issues with on/off sleep button not working anymore

    Anyone had issues with on/off sleep button not working anymore?

    If there is Warranty or AppleCare make Genius reservation or set up Service and take or send to Apple for resolution. If no coverage, use virtual Lock Button, tap Settings App > General > Accessibility > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. This can even turn OFF iPhone. To turn ON, connect iPhone to power, charger or USB of computer.

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