IPhone 5, Sprint, No Wifi unless

I have a new iPhone 5 with sprint service. the 3g network is working fine, not LTE service ever, I have updated and restore many times already, I have the iOS 6.1.2.  When I have it connected to my computer using iTunes I have wifi and disconnect it and a few minutes later I no longer have it. when I connect it again it works again. that I the only time i have wifi.
Please someone help, I can reset my phone or restore my phone again with out pulling my hair out....

    Hello Linbah,
I am here to help and make sure we get you back up on working on your Wifi.  There has been a few updates that have been released by Apple that will improve your wifi settings.  You can view your device software version and making sure its on the latest version by going into settings, General, and select software update.  This screen will notify you if you are on the latest verison.  If you are please turn the wifi off on your device and turn the wifi back on to connect to the internet. 
WarrenM_VZWSupport
Follow us on Twitter @VZWSupport

Similar Messages

  • TS1398 i tryed all of this an my iphone wont connect to wifi unless im like 5ft from router

    my iphone wont connect to wifi unless im like 5ft from the router this happened after i updated my phone to 6.1

    Same thing started on 1/30/13 for me first thing in the AM with my iPad mini.  If I am more than 10 ft away (line of sight) from my AirPort Extreme I get the not able to join network message even though it is showing 3 bars.  I was running 6.0.1 at the time and have just updated to 6.1 with no improvement.

  • IPhone 4 cannot detect wifi unless almost next to router

    I've had my iPhone 4 for about 2 months now and it could detect wifi at quite a good range. But until recently I have had to get almost completely next to the router for it to detect. It's not my wifi; my sister's phone can detect it at a certain range, but mine cannot. I don't know what happend to it! HELP!
    (PS My sister also has an iPhone 4)

    Hello lvorwerck,
    The troubleshooting steps detailed below can help resolve issues with signal strength when using Wi-Fi on your iPhone.
    Wi-Fi disconnects or signal strength is less than expected
    Move closer to the Wi-Fi router (access point).
    Check for sources of potential interference.
    Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
    previously connected Wi-Fi networks and passwords
    recently used Bluetooth accessories
    VPN and APN settings
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Cheers,
    Allen

  • One of my 2 iPhone 5S does not connect to WiFi unless I'm in the same room, Apple has replaced the iPhone 3 times same problem

    I replaced both of my iPhone 4S/7.x  with iPhone 5S/7.x and neither was qable to connect to any WiFi unless I was within 20' of the WiFi router. So I took both to the Apple store and they replaced both iPhone 5S.
    Now one works perfectly, however the other does not. I went to the Apple store again, and they replaced the replacement iPhone 5S with another 5S. Same problem.
    I went back to the Apple store again and they replaced replacement #2 with another replacement, so this is the 3rd time! They recommended I take the replacement iPhone 5S and not restore,but start as a new iPhone. Before I did anything, I checked to see if the WiFi worked "out of the box"....it did not!! Thus, there wasn't any reason to do a new install, since it did not appear to be my software load.
    By the way, all 3 of my MacBook Pro's and iPad work perfectly over WiFi.
    Also, all my iPhones and iPad are on v 7.04
    It doesn't appear to make sense to go back to the Apple store Genius Bar, as it appears all of their stock have this issue.
    Any helpful suggestions would be appreciated

    I replaced both of my iPhone 4S/7.x  with iPhone 5S/7.x and neither was qable to connect to any WiFi unless I was within 20' of the WiFi router. So I took both to the Apple store and they replaced both iPhone 5S.
    Now one works perfectly, however the other does not. I went to the Apple store again, and they replaced the replacement iPhone 5S with another 5S. Same problem.
    I went back to the Apple store again and they replaced replacement #2 with another replacement, so this is the 3rd time! They recommended I take the replacement iPhone 5S and not restore,but start as a new iPhone. Before I did anything, I checked to see if the WiFi worked "out of the box"....it did not!! Thus, there wasn't any reason to do a new install, since it did not appear to be my software load.
    By the way, all 3 of my MacBook Pro's and iPad work perfectly over WiFi.
    Also, all my iPhones and iPad are on v 7.04
    It doesn't appear to make sense to go back to the Apple store Genius Bar, as it appears all of their stock have this issue.
    Any helpful suggestions would be appreciated

  • My iphone 6 suddenly wont connect to wifi unless right next to it

    iPhone 6 running ios 8.2 suddenly wont connect to my wifi unless extremely close. it is not the wifi as all other devices including an iPad 4th gen, macbook pro 13 inch and iPhone 4s have full bars from the room i am in, sometimes the iPhone 6 will get 1 bar but it wont work on the one bar. Does anyone know what could have caused this?

    thanks heaps, will test on a different wifi network and take in to apple if its the same

  • IPhone 3G isn't finding my Wifi unless right next to the router. When moved downstairs, it loses connection and is unable to find wifi. Help please?

    I have an iPhone 3GS 8GB that works perfectly and finds my WiFi no problem wherever I am in my house. My mother, however, has just brought an iPhone 3G 8GB that cannot find our WiFi unless it is within a metre of the router
    I phoned Apple and the woman on the phone said to reset the router and modem, done that but I still have the same problem. She also suggested about updating the iPhone 3G, but iTunes is telling me that its software is up to date .... "This version of the iPhone software (4.2.1) is the current version"
    My iTunes is also up to date (version 10.6.3.25)
    I have also tried resetting the network settings on the phone, turning the WiFi on and off on the phone and turning it on and off (someone said that might have worked)
    Has anyone came across this problem before? And if so, how can I fix it?

    Orwalsh89 wrote:
    The case has always been on and it hasn't been an issue before. I tried it just to be sure but the issue persists. There's also no authorised service providers in Dublin, Ireland according to the apple website. Phone wasn't bought with a contract so my service provider wouldn't help me out there either. Looks like a repair costs 250 bucks? If the antenna is still working when i'm next to the router does that just mean it's come loose or something? Should I look into replacing or repairing it myself?
    The problem could be due to a loose antenna but it's impossible to say for sure.
    If you would like to see what a repair to this area would entail see here: https://www.ifixit.com/Guide/iPhone+5+Wi-Fi+Antenna+Replacement/10897
    it's not for the faint of heart.

  • What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn't decide what she wanted so s

    What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks   again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it  . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?

    Simple process. If an iPhone go to the Apple Store and not Verizon
    the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
    good luck

  • Ipod touch wont connect to wifi unless close to router

    My ipod won't connect to my wifi unless I'm about 5-10 feet away from the router. Is this normal with the 1st gen ipod touches? I can't use a lot of apps because I need an internet connection to use them.

    If not thios
    iOS: Wi-Fi or Bluetooth settings grayed out or dim
    One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
    Settings > AirPlane Mode ON, Do Not Disturb ON
    Power down and wait 5-10 minutes
    Power up
    Settings > AirPlane Mode OFF, Do Not Disturb OFF
    If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
    Apple Retail Store - Genius Bar
    then
    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Please, please, please release the iPhone to Sprint.  Will it ever be?

    Will Apple ever release the iphone to Sprint.  We deserve the opportunity to have the best on the market.

    There is no way to know such a thing unless Apple announces.
    There is no reason to believe that Sprint will ever get the iphone.

  • Any Ideas why I can't pick up wifi unless i'm within two metres of a reuter

    Any Ideas why I can't pick up wifi unless i'm within two metres of a reuter?

    Try #2 and #3 in link below. If neither work, you most likely have a hardware issue--like a bad radio.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • How do I share the music from my iPhone 6 with my wife's I phone 6

    HHow do I share music between my iPhone 6 and my wife's I phone 6

    If you were using a Mac you could use a program but AFAIK there is nothing similar yet for the PC.
    However, you should have a backup of your music, correct? Just restore from that backup to your computer (and, if not, at least this will teach you the importance of always backing up your music purchases onto writable media like DVD).

  • How to connect my iphone to imac on wifi

    Hi
    I want to connect my iphone to imac on wifi. Actually i want to use internet on my iphone. So how can i do this ?

    If you have a wifi router you can set up/turn on the wifi... set the user name and password wifi in your router... open wifi in general settings on the iPhone... log into your router, user name and password. (If your don't know how to turn on the router wifi. Google the router make and model and you will find instructions on how to do this.)
    If you don't have a wifi router and your Mac has wifi capabilities you can hookup to the internet over wifi from your Mac to your iPhone.
    System Preferences on the Mac... Network... Wifi... Advanced tab... Hit the '+' to add a user name and password...
    Make sure you use WPA2 Personal for Security... Hit ok... Turn on the wifi... Same as above with the iPhone, log into your wifi settings on the iPhone.
    *Important point... Use WPA2 for the encryption/Security setting. If you use anything else for this setting, your wifi can be hacked.

  • HT2589 I just bought an Imac. I have an ipad2 and an iphone 4s. My wife has an iphone 4s. Both of us have different apple ids. Would you recommend a new one or use an existing id?  Why?

    I just bought an Imac. I have an ipad2 and an iphone 4s. My wife has an iphone 4s. Both of us have different apple ids. Would you recommend a new one or use an existing id?  Why?

    It is best to stop making all new apple IDs, as software is permanently tied to them, and you can't converge them. Make differnt ones if you plan to get divorced though....

  • Same question for the "2 iPhones in one account".....How do I change the name.  My iPhone is showing my wife's iPhone name when I am syncing it.  Why is that?  I know about using one iTunes account....But how do you change the name w/o erasing your data?

    Hi....How do you change the name?  When I sync my iPhone, it shows my wife's name on it?

    Unfortunately it is not doing it....
    Let me give more details..We have 3 iPods and 2 iPhone4....I recently purchased the iPhone4 and when we connected it..It was already reading my wife's iPhone4..We went to the Apple Store at the Grove today and was told to de-authorize the system and connect my iPhone4 back and I should be able to change the name.
    Nothing happened..Right now, I clicked on RESTORE settings...and it is uploading a new iPhone update. 

  • I have two pnones on my account...my iPhone 4 and my wife's crappy old Samsung.  I pre-ordered an iPhone 4S and plan to give my iPhone 4 to my wife and I will use the new 4S.  How do I switch the 4 to her number once I make the switch to a new 4S?

    I have two pnones on my account...my iPhone 4 and my wife's crappy old Samsung.  I pre-ordered an iPhone 4S and plan to give my iPhone 4 to my wife and I will use the new 4S.  How do I switch the 4 to her number once I make the switch to a new 4S?

    Just call yur provider and they will set it up with you.
    This is what I do, when I get a new iphone and give mine to my wife.

Maybe you are looking for

  • Satellite Pro P300: external resolution 1024x768 instead of 1680x1050

    Hi, I run my Sat P300 on XP, and the screen on this laptop is just fine (1440x900 pixels on radeon HD 3650). Now I want to connect the laptop to an external flatscreen monitor, a Samsung, that asks for a optimal resolution of 1680x1050 pixels. The sa

  • Time machine loads original Mac address...

    I had to reload a TM backup onto a different MBP. Problem is that even the Mac address of the original machine gets loaded. How do I tell my new MacBook Pro to revert to its own Mac address instead of impersonating the original one? Note: I think thi

  • Mac mini wont read disc drive

    Just got an audio interface for garage band however mac mini wont read the disc drive to load software. It has worked in the past. Tryed an audio cd and its not reading that either.

  • Should I upgrade to OS X 10.9 Mavericks?

    Hi, I really need some advice on whether I should upgrade my OS or not. I currently have a 2007 Macbook Pro. 10.6.8. 2Ghz Intel Core Duo 2GB RAM (DDR2) The main reason why I want to upgrade is because I want to use a newer version of GarageBand. I cu

  • My hubby's computer seems to be frozen. Any tips?

    My husband's macbook air seems to be frozen. Tips?