IPhone 5 stalls while installing iOS8.1

UPgrading a client's 16GB iPhone 5 from iOS6 to iOS 8.1, and the upgrade has frozen at approximately 95% completion.
Should I just leave it going, for however long it takes, or should I take drastic measures and hard boot the phone?

I have never had any issues with this.
Try Settings > General > Reset > Erase All Contents and Settings then update again
if it don't work Try doing a back and restore
http://support.apple.com/en-us/HT1766
If this doesn't work and you get to the same point you are at already then try a hard boot in recovery mode
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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