Iphone 5 stuck at blue itunes symbol with usb wont restore
Hello,
I recently ran into an issue with my iPhone 5. It is stuck at a blue itunes symbol and a usb under it. I have done all that is possible, changing wires, computers, re-installing even all the computers I have used, as-well as buying a new computer(Mac), nothing has worked. I have come up with the conclusion of it having an hardware issue. I am tech savvy and I have the tools to check out the phone myself. Anyone have any ideas as to what the issue would be?
The device is in recovery mode. That is what that screen means. See this support document for help. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Similar Messages
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Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
TS1369 iphone showing blue itunes logo with usb cable
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iphone not showing in devices in itunes but
it does showing in Windows 7.
Iphone shows blue itunes logo with usb cable.Hi there gdavis433,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
-Griff W. -
My Iphone got stuck showing a itunes symbol after the download of IOS 7..is there a way i can get it to start apart from restoring...i need to get somewhere and i cannot leave the phone behind however it wont start otherwise?!! any help
Rishitani wrote:
..is there a way i can get it to start apart from restoring...
Nope.
Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766 -
Iphone while getting On showing itunes logo with usb connection
Dear Sir,
I was upaditng my iphone 4s for from IOS 5.1.1 to IOS 6.1.2 by connecting with a personnel hotspot wifi connection. While doing this my iphone got switch OFF and then automatically got ON and the showing " Itunes logo with usb connection with up arrow".
Also i tried to switch OFF and ON 2 to 3 times but still showing same.
Can you please assist me , what i have to do now, to get my Iphone ON as normal like before.
Awaiting for your quick response,
Thanks and Regards,
Vishal Haswani.
<Personal Information Edited By Host>Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode:
You may need to try this More than Once...
Be sure to Follow ALL the Steps.. -
Please post options available
Hello Eainere,
Thank you for using Apple Support Communities.
It sounds like the phone is in recovery mode, and is not recognized in iTunes when you have it plugged in.
The steps to take next will depend on what Operating system you have installed on your computer.
For Mac OS:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
For Windows OS:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
All the best,
Sterling -
ipod screen is frozen and the screen is stuck on the itunes symbol and usb cable and will not clear off when we tried to reset
The picture you describe is the subject of the Update and restore alert messages on iPhone, iPad, and iPod touch support article. There are troubleshooting suggestions there.
Hope that helps. -
Please could you help my iphone 5 is stuck while in recovery mode, there is a USB sign and an arrow is pointing to itunes symbol, with the Itune red logo symbol
Hi Turn iPhone off Connect lead to USB on your PC Press & hold power button down on iPhone don't let go Connect lead to iPhone keep button pressed until PC sees iPhone then wait for restore . Cheers Brian
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I have downloaded an iOS update on my iPad air2 but it has locked the screen and I can only see the iTunes symbol with a white arrow and a padlock below it. I have tried turning the iPad off and on but the same screen reappears. Has anyone had a similar problem?
What that symbol indicates is that your iPad has gone into recovery mode and now it needs to be restored in order for you to be able to use it again. You can reboot from now until the cows come home and it will not do any good.
You do indeed need to plug your iPad into your computer and use iTunes to restore the device.
Use iTunes to restore your iOS device to factory settings - Apple Support
Just in case you need to use recovery mode.....
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support -
My iphone is froze during a reset at the itunes symbol and usb plug
my iphone froze during a reset at the itunes symbol and usb plug with the arrow pointing at symbol. how do i get past this point as my itunes account is not even recognizing my phone now?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
I have recently got and iphone 4s, I share a itunes library with a family member, i didnt realise by sharing icloud our phonebooks would merge i now have her contacts she did have mine but deleted them from her phone, how do I get mine back I have just done a restore but it hasnt worked......gutted if ive lost them, any ideas.
I have recently got and iphone 4s, I share a itunes library with a family member, i didnt realise by sharing icloud our phonebooks would merge i now have her contacts she did have mine but deleted them from her phone, how do I get mine back I have just done a restore but it hasnt worked......gutted if ive lost them, any ideas.
-
I have updated my apple tv 2nd generation to the latest software but it shows the itunes symbol with the usb. Anyone know why this might be? Thanks
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore. -
My iphone is stuck on the itune screen. I have tried pushing the on/off and bottom buttons and the phone will turn off but come right back to the itune screen I also tried plugging my iphone into my computer and holding down the bottom button to see if i could get to the restore screen. Nothing, just the itune screen. Any ideas what to do to fix my phone?
Please read this article if you are unable to restore your device using typical process:
http://support.apple.com/kb/HT1808
good luck. -
While downloading software update for Itunes, got message saying detecting Ipad in recovery mode and telling us to restore Ipad to original settings, which we don't want to do. Also cannot turn on Ipad; shows Itunes symbol with connector. Help!
No promises but a System Reset is worth trying:
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.
A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.
Also, you might wish to download the iPad-2 User Guide. Pay special attention to page 162. Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
http://support.apple.com/manuals/#ipad
Finally, the User Guide can be downloaded at no charge via iBooks and a less comprehensive version of the Guide is included as a Safari bookmark. -
Downloaded latest IOS 7.0.2 and it crashed my iphone 4. Now Ive got nothing and it wont restore when connected with Itunes cos Error Message 4005 comes up. Cant find it listed anywhere. Help
Hi!
It looks like there might be some security settings or software on your laptop that's preventing the restore process from working.
Check out this article in Apple's support. It shows you the steps you can take to try to get around error 1611.
Like diesel vdub said, a DFU-mode restore might give you success where a regular restore might not, so maybe you can try that.
What you need to do is put your phone into DFU mode, which is a low-level mode that helps the restore process get a little more done, or it can help iTunes get around certain roadblocks (hopefully like the one you're experiencing!). Your computer will install special DFU-iPhone drivers for it, and then iTunes will see it as a phone that needs restoring.
To get your phone into DFU mode:
Plug your phone into your laptop.
Turn the phone off.
Press and hold the power/lock button. Keep it held in, even after the display turns on and you see something on the screen. As soon as you see something on the screen, start holding the home button as well as the power button, so that they're being pressed together.
Keep both buttons pressed down for 10 seconds.
After 10 seconds, release the power button, but keep holding home until the laptop sees a new USB device. Once you see that, you're in DFU mode, and you can let go of buttons. Your iPhone screen will be blank during it all, even though it's actually on, in DFU mode.
Now your restore should work!
If your phone shows the Apple logo or anything else while you're trying to get it into DFU mode, then something went wrong. Try the steps again. If it suddenly starts up normally again, try reducing the time to a bit less than 10 seconds--try reducing it by about a second at a time. It should work!
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