Iphone 5 suddenly no sound
I recently had a software update (6.1.4) on my Iphone 5. I ran the update last week and everything seemed fine. However, as of yesterday my phone no longer made sound, it just stopped making sounds to everything. It makes no sound when it rings, when I receive a text/email or when I try to listen to music. The sound is completely dead. The little switch on the left of the phone is turned on for volume. I did a reset and nothing seems to help. Has anyone encountered this problem? Does anyone have a solution?
Hey there,
You may want to take a look at some of the troubleshooting steps in the article below.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Hope that helps,
Griff W.
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Hey there!
It sounds like you are having trouble updating iTunes, even though you are connected to the internet. I would start with the troubleshooting in the following article to help resolve any software conflicts, or security software issues:
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http://support.apple.com/kb/ts3125
If this does not resolve the issue, I would next remove the iTunes software (this will not compromise your iTunes library):
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http://support.apple.com/kb/ht1923
Or
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
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http://www.apple.com/itunes/download/
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http://support.apple.com/kb/ts5180
-Griff W.
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