IPhone 5 the screen glass popped. Refused to be repaired for free in warranty.

Hello everyone,
I have iPhone 5 with 3 months warranty left. It is purchased from local mobile operator in Bulgaria - Mtel. 3 weeks ago I saw a screen glass issue. From one side, the glass Is little popped and when I push in that area the touch screen floating. The glass is popped about 2 millimeters. The iPhone works properly, the touch screen to, display is in perfect condition. I gave the iPhone for warranty service, and after a week they avoided the warranty, because “the phone has signs of impact”.
Actually the phone has dropped 2 times for 1.7 years and that was happened couple of months after buying it. The screen problem appear 1.5 years later.If the screen problem is because the battery is swollen, can they(service) again refuse to repair my iphone with warranty?
PS: I am sorry for my bad English, this is my first time to communicate in English spoken forum.

Thank you for your answers. My serial number is not eligible for “iPhone 5 battery replacement program ” but is eligible for “iPhone 5 Sleep/Wake button replacement program”. I don’t know how much this is matters for my case.  My screen glass is in good condition without scratches.
I found in web for similar issues and exactly the same with pictures, but here the phone is one day old and is 5s.
And like here before I saw the display is popped I recognize same “there is a click or pop coming from under the screen when I am using it.”
     I will search for second opinion in local apple retail store. Can be a problem this: in service of local wireless carrier partner Mtel will put on the back of the warranty card  “warranty void” (or something like this )?

Similar Messages

  • My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

    My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

    Debbie:
    deborahfromwindsor wrote:
    he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
    Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
    That's where I would begin, too, with
    Repair Disk
    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
    First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
    cornelius

  • I dropped my iphone and the screen started popping out

    i recently dropped my phone and it fell flat on its screen. the top right hand of the screen popped out and when i pressed the home button, there were white lines going vertically on the screen. My touch screen also wont work at all. I tried popping it back in but more white lines just started showing up on the screen. what should i do?

    You mean no other smartphones have an issue where if you drop the phone the screen comes out? Really?
    If all that needs to be done is to replace the screen the cost is $109/$129 USD depending on the model of the iPhone.
    If there is more damage Apple does not repair the phone they replace the entire phone. The good news is if you only had this phone for a month and they do this then you get back your one year warranty. Or if you had purchased AppleCare+ it would have cost you $79 USD for your deductible.

  • Can I get my iphone repaired for free?

    I think there is a problem with my Iphone 3GS. I got it as a gift just over a week ago (not sure if it has had previous owners or not) but since I've had it, it seems to have a problem with charging. Now and again when I plug it in to charge it will come up saying 'charging accessory not supported' or something along those lines but I am using the official charger that came with the phone. I have swapped wires and tried multiple chargers but they all seem to have this problem. The phone was on the latest IOS software when I received it too.
    It happens on/off and it could be fine for a few days and suddenly it will start doing it again. The phone vibrates as if it is about to start charging but on the second vibration the messages comes up. When the phone reaches 100% charge this messages also occurs and I've asked other Iphone users who have said that it is just my phone that does this. Is there a problem with the phone and can I get it repaired for free? as I believe I have not done anything to cause the problem and it is a fault with the phone itself.
    I was told the phone was only a couple of months old so I thought it would still be under warranty but different websites seem to say different things when I type in my serial number.
    Serial number: 810164783NP if anyone could tell me how old the phone is. Thanks.

    You can tell from the serial number that your phone was manufactured in the 16th week of 2010 (3rd through 5th digit) and the Apple warranty is 1 year from the date of initial activation. Note that the warranty follows the phone.
    However, in your case with the SN you provided, your phone is a 16GB black 3GS locked to O2 in the UK and was originally sold in the UK and has as the most recent activation date 6/15/2012.
    Unfortunately, https://selfsolve.apple.com/agreementWarrantyDynamic.do shows that your warranty has expired.
    I suspect that you are having a problem with the dock connector in the phone not making a consistently good contact. As others have mentioned, make sure that your connector is clean (no lint) perhaps by using a soft tooth brush. Since you are using Apple chargers and cables and have swapped cables then if cleaning the port doesn't work it would appear that your only option is to have the charger port replaced. Now, I'm assuming that the phone was never opened to replace a screen, battery or other repair because if it was there would be the possibility that a connector is loose or bad.

  • While browsing the internet with my iPhone 4S the screen goes black and it looks like it's turning off, but it pops up to the unlock keypad screen.

    While browsing the internet with my iPhone 4S the screen goes black and it looks like it's turning off, but it pops up to the unlock keypad screen. It has plenty battery and I was wondering if it is an issue of using too much of the iPhones RAM or not. I have no other apps open besides Messages. I am getting kind of worried as it started around two weeks ago and it has gotten increasingly frequent.

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the issue is resolved.

  • I recently just dropped my iPhone 5c the screen is blank and will not turn on siri works but i cant see anything on my screen it is pitch black and the screen is completely popped out. what should i do?

    I recently just dropped my iPhone 5c, the screen is blank and it will not turn on (pitch black until i press lock button then it turns a little blue). siri works if i hold down the button but the screen is still pitch black. the screen is also completely popped out. What should i do? what do you think apple will do?

    take it to Apple and have the screen replaced.

  • I was updated my Iphone 4s from computer(ITunes).ITunes get error and update failed.(When Iphone is preparing.).And now ı can't use my IPhone.At the screen there is a USB cable and up of the screen there is ITunes' logo.PLEASE HELP!

    I was updated my Iphone 4s from computer(ITunes).ITunes get error and update failed.(When Iphone is preparing.).And now ı can't use my IPhone.At the screen there is a USB cable and up of the screen there is ITunes' logo.PLEASE HELP!

    Read what i say. Put iPhone in DFU mode. Connect with USB cable and restore.
    Read:
    http://www.apple.com/support/iphone/assistant/restore/

  • I dropped my iphone 4s and the screen quickly went to stripes then to black. After pressing buttons the next day, the phone works, but the charge was totally depleted and the screen shakes. Is there a fix for this?

    I dropped my iphone 4s (it had an otterbox-thick case on it at the time of drop) last night and the screen quickly went to different colored stripes then to black. The phone wouldn't work. This morning, I was pressing all the buttons I could-at the same time and the phone turned on with the battery completely depleted. At the time of the drop the phone had 98% charge. I plugged the phone in and began charging, however, the screen shakes. Is there a fix for the shaking of the screen? The phone works otherwise. Unfortunately, I don't have warranty on it and have only had the phone since November.

    Obviously your phone was damaged by the fall. Take it in for evaluation, servicing and/or replacement at an Apple store or authorized service provider.
    Since it is out of warranty you will, most likely, have to pay.

  • How do I remove the lock(with the circle around it) from the top of my iPhone? The screen won't display sideways.

    How do I remove the lock (with the circle around it) on my Iphone? The screen won't change to the side view. I have no idea what button I accidently
    pushed.... Please advise!  Thanks, Amy

    Double click the home button, swipe the dock at the bottom of the screen to the right, tap the circle/lock so it becomes just a circular arrow.

  • I go to touch an app or game button on my iPhone and the screen blinks like its trying to open, but nothing happens. Why and what do I do?

    I go to touch an app or game button on my iPhone and the screen blinks like its trying to open, but nothing happens. Why and what do I do to fix it?

    Are there any apps in the muti-tasking bar? If the app closed unexpectedly and appeared in the muti-tasking bar, end it. Double tap the home button and then hold the app until it starts to wiggle then tap the minus at the top left at the app (if you want, end all the remaining apps)  try opening them now. Hope this helps! :)

  • My iphone 4 the screen was totally blanck like white screen nothing is visible it is in 90 days warranty now i am new delhi

    my iphone 4 the screen is totally blank like white screen nothing is visible.replacment done in dadeland mall apple store on 19th of janvaury 2014 this month and it has got 90 days warranty.now i am in new delhi,India.I have called to apple care USA and they have given the toll free number of india they said it a hardware problem and this has to replace only in USA .now i am not going to USA so i would like to request you that please arrange to replace or repair my iphone 4 in apple care centre at new delhi as this iphone has a warranty just they can send the message and apple care people will take care over here as i bought many product from Usa like HP laptop ,sony camera and other things and they have given the international warranty and over here all the sevice centre will take care so why not apple care peoples take care?
    i am waiting for your favorable action and reply
    thanks
    Rajeev Gupta

    Please disregard this question. I'll submit a shorter and more direct question. Thanks.

  • I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    Bring your phone and $199 to the Apple store for an out of warranty exchange of your phone.  You clearly broke it when you dropped it.

  • I have only recently got my iphone, and the screen won't rotate in Safari or messaging. It works fine in games (eg Doodle Jump). The screen portrait lock is off, and i have tried turning it on and off and updating it. Why wont it rotate?

    I have only recently got my iphone, and the screen won't rotate in Safari, the ipod, photos or messaging. It works fine in games (eg Doodle Jump). The screen portrait lock is off, and i have tried turning it on and off and updating it. Why wont it rotate?

    Next step is to Restore it in iTunes from your backup. If that does not work they try Restoring it as a new phone. If still no go it is a hardware failure and you will need to get it serviced.
    And you are not showing the hardware lock icon on the top right of the home screen?

  • Since updating Iphone 4 the screen display is too large

    Since updating my Iphone 4 the screen display is too large to fit on the screen. For example the green battery graphic is so large half of it takes up the full screen.
    I pressed restore and restored the phone. I then restored my backup files and I still have the same problem.
    Does anyone have any suggestions?

    This is asked and answered many,many times and is covered in the manual ( Zoom feature).
    iPhone User Guide (For iOS 4.2 and 4.3 Software)
    Double tap with three fingers

  • I am using iphone 4s the screen is off, and the phone is hot

    I AM USING IPHONE 4S THE SCREEN IS OFF AND THE PHONE IS HOT, PLEASE WHAT CAN I DO ?
    THANK YOU
    BRIGHT MENSAH

    Hey Bright Mensah,
    Thanks for the question. If I understand correctly, the screen is blank and the iPhone is hot. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
    Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support
    Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Have a good one,
    Mario

Maybe you are looking for

  • TRX F150 -Dunning

    Dear colleagues, Further to the lauch of trx F150 for dunning I get a spool and I could print it but I need to turn it into a pdf and send it to an e-mail customer's address. In case I have a spool that has several reminders for payment relating to d

  • Usage Report

    If a group text message is received by multiply numbers on the same account will the number that sent it show up on each individual numbers usage report?

  • JDBC to IDOC scenario - Mapping problem with E1FIBSEG

    Hi friends, I have problem when generate multiple Idocs (FIDCC1) an multiple positions based on an External Definition for a SQL Server table. I have selected all fields from this table from a SELECT into the JDBC configuration. My mapping is like th

  • How to set default curreny in IT15

    hi dear experts, I have set currency in V_T510F_B  and V_T001, but still no default currency in IT15, could you please kindly help where to set this currency default? Thanks very much. Xiaoli

  • F3 Patch Problem

    Hello All, I am using LabVIEW 9.0.1 and I am trying to install F3 patch but I am getting attached error when I try to install. I do have LabVIEW 2009 on my system. But installer is asking me to install again. Please let me know, what does it mean. Th