IPhone 5 Unrecognized by Windows 8 iTunes

Hello.
I have the problem listed in the title of this thread. I plug my iPhone 5 into my Windows 8 PC, Windows opens a File Explorer window (need to disable that action, it's annoying), but iTunes doesn't do anything. The button for the iPhone does not even appear. This problem occurred before I accidentally told Windows to perform an action when I plugged in the device.
The troubleshooting I have performed already includes uninstalling and re-installing iTunes, as well as stopping and starting AMDS (after the re-install). I would really prefer not having to return my iPhone to factory settings, as I believe the most recent backup was from over a month ago. Is there anything else I can do? The problem was not present until after iTunes has updated once or twice recently. Prior to that I had no problems of this nature.
Thanks,
David

Hi Exstasis,
Welcome to the Apple Support Communities!
You have indeed already performed some great troubleshooting for this issue. I would recommend reading over the following article and working your way through the steps provided within. Some of these steps you have already completed, but I would still suggest working your way through them from step 1 to 6 to ensure proper isolation has been done.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

Similar Messages

  • HT201401 IPHONE NOT RECOGNIZED IN WINDOWS OR ITUNES

    iphone isn't recognized in windows or itunes windows recognizes it as a digital camera that i do have but is not connected

    iOS: Device not recognized in iTunes for Windows
    iPod not recognized in 'My Computer' and in iTunes for Windows

  • HT1414 iphone not recognized in windows or itunes

    iphone not recognized in windows or itunes

    My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1.  My wife's iphone 5 had no issues.  I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports.  Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone.  Flip the cable and it goes straight to "unknown device".  Doesn't matter which cable I use, it only works on one side.  My wife's works both ways.  I can't explain it, but there it is.  I put a dot with a permanent marker on the cable to identify which side goes up.

  • TS1538 my iphone doesnt connect to windows or itunes

    my iphone 4 does not connect to itune or my laptop. i can only charge my iphone by the wire. i just got it and i want to download music and pics into the iphone via itunes! Please help!!!

    I have the latest version of iTunes
    Tried a different cord
    Issues new never happened before
    Tried a different computer didn't work
    And I'm trying to update my phone to the iOS 7.0.4 or whatever it is and download more music to my phone

  • Iphone not recognized by windows and itunes

    I have an iphone 4 and it doesn't start. It says to connect it to itunes but it is not recognized by several PCs. Iphone only displays the apple when connected to the computer. Anyone can help?

    Perhaps this will help:
    http://support.apple.com/kb/TS1538
    Regards.

  • Iphone not recognized by windows or itunes

    Can anyone please help me figure out how to resolve this issue?  My iphone 4 is not recognized by my PC.  My OS is by Vista Home Premium Service Pack 2.  I tried the various "device not recognized" troubleshooting to no avail.  I tunes is up to date.  I even turned off my security sw for a bit to see if there was a third party conflict...all to no avail.  There has got to be someone out there who has the smarts to show me how to fix this.  Please advise and many thanks in advance!

    Jason,
    I understand why Apple doesn't cover the water damaged phones under the warranty, but do you know why they don't fix them if the customer is paying? Is it just because they want the people to buy another phone so they can make more money? I guess I just don't get it.
    The cost to repair a device and all of its components is more than the cost of a new device.
    Other than the article I linked above, this is the part of the warranty/legal forms that would apply:
    +"US v1.0+
    +Apple reserves the right to refuse+
    +service on products that have serial numbers altered, defaced or removed or that are damaged due to+
    +accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other+
    +than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment+
    +(including extreme temperature or humidity), extreme physical or electrical stress or interference,+
    +fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external+
    +causes. In such event, Apple may return the product to you without servicing it, and may charge you the+
    +Diagnostic Fee."+ from http://images.apple.com/legal/terms/repair/docs/070108aiphoneOOW.pdf
    -Jason

  • IPhone don´t recognize with Windows and iTunes

    My iPhone don´t regognize Windows and iTunes.

    Please, nobody help me with my problem. I was worked in last time. But suddenly it doesn´t work it. I had a full capacity. Now I already delete a lot of pictures and applications. After connection PC can´t recognize my iPhone. Please, could you navigate how to repair it? Thanx :-)

  • My iphone 6 will not connect to my windows 8 itunes

    Can some advise
    I am unable to connect my iPhone 6 to my windows 8 iTunes, I have restarted the phone, and laptop. I have even re-installed iTunes, but still nothing.
    I know its not the phone as it connects to my work windows 7 laptop.
    Thanks

    Hey ebe301,
    Sorry to hear about your troubles with your PC. If you are not seeing your iPhone on your computer, then take a look at the link below to walk you through getting that working again. It will have you verify that drivers are installed and working as well as any third party software that may be causing conflicts. 
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    https://support.apple.com/en-us/HT204095
    Take care,
    -Norm G.  

  • TS1363 I'm trying to update to newest software, but during proccess, an error accured, now the iphone 4s wont do anything, it only shows plug into itunes. when i do, the device is not recognized by windows or itunes. any ideas?

    im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?

    From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes.  Those affected have been exhausted by this ongoing issue.  To update or not to update?  And I always say never update unless you have to, and turn off all that auto update mess!
    I have two core2duo lappies running 32b vista.  My workflow dictates 32b fyi.  One is acer aspire running itunes v 11.1 (.0.126),  5th gen nano was originally formatted and works just fine on this machine to this day.  My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12)  Windows mounts it just fine.  itunes is not having it.  no shirt no shoes no service.
    I have both a 4th and 5th gen nano.  The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad!  Weird huh?  I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
    I'm at a loss on the thinkpad.  Scanned for intruders.  Cut the Lenovo bloat.  Executed system and reg maintenance.  Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail.  NO NO NO.  Every single dang port, every time on the thinkpad.  Has me feeling like others might get the same treatment by the next itunes update.  :|
    So in summary for me:
    5th gen nano and thinkpad are a NoGo on 11.1^  last working version for me = 11.0.1
    5th gen nano is working on an acer aspire 11.1.0  but no way in the world am I updating
    4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

  • My iPhone 4 will not sync my new voice memos from the "Voice Memos" app to my computer. This is frustrating, should not be so hard, can someone please help. I use PC with windows 7 with iPhone version 6.1.3 and iTunes most recent. Thanks.

    My iPhone 4 will not sync my new voice memos from the "Voice Memos" app to my computer. This is frustrating, should not be so hard, can someone please help. I use PC with windows 7 with iPhone version 6.1.3 and iTunes most recent. Thanks.

    In the Music tab of iTunes, do you have 'Include Voice Memos' checked?

  • TS2776 iPhone 5, Outlook 2013, Windows 7.0 64-bit.  Every time I connect my phone to my computer via USB, iTunes opens with the "accept our terms and service" then deselects the boxes checked under the INFO tab to sync my calendars, contacts...help?

    I am connecting my iPhone 5 to my Windows computer via USB.  This should open iTunes and start the sync process.  Instead of iTunes opening, I get the iTunes service agreement to which I must agree.  Then iTunes opens and begins to back up my phone.  It is syncing my photos and music (although the music thing is another nightmare), but under the "info" tab in iTunes, the boxes of which functions I want to sync are no longer selected.  Hence the computer and the phone are not sharing information.  When I select the functions I want to sync, I must either replace or merge.  If I replace, I lose the information I recently put into my phone.  If I choose to merge, then I have duplicates of everything.
    How can I resolve this problem? Why is iTunes acting like it doesn't know my phone?
    I'm using an iPhone 5 iOS 6.1.4, Windows 7 64-bit, Outlook 13, and the must current version of iTunes (because I've removed and reinstalled it twice already).
    Thanks for any help!
    Christine

    After you'd run the Configure Classic instance did you run in the statement as stated in 'Oracle® Fusion Middleware Installation Guide for Oracle Portal, Forms, Reports and Discoverer 11g Release 1 (11.1.1) Part Number E10421-05'?
    java -classpath ORACLE_HOME_DIR\discoverer\lib\disco-config.jar;ORACLE_HOME_DIR\oui\jlib\OraInstaller.jar;ORACLE_HOME_DIR\opmn\lib\iasprovision.jar -Djava.library.path=ORACLE_HOME_DIR\oui\lib\win32 oracle.disco.install.config.DiscoUtil -oraclehome ORACLE_HOME_DIR -tnsadmin TNS_ADMIN_DIR
    I've completed an installation with the same steps (although I ran the config.bat file in as_1/bin rather than from the program files list and also I've the jrockit jdk installed)
    I've found that this fails with the error;
    INFO: This tool works only on Windows Platform. Exiting the program
    Which is strange considering this is Windows Server 2008 R2 64-bit
    DISCO is running in the EM console but the URLs (as defined in the installation summary report) do not resolve properly. I was just interested to hear if you're installation was the same, this isn't the first installation I've done, they've all had a similar issue

  • Iphone 5s won't sync with itunes on windows 8 - i can see all the tunes in there, artwork etc but they won't play

    Hi
    Hope one of you can help, thanks in advance.......
    windows 8/iphone 5s/latest IOS
    I've synced my iphone with my pc and backed up too and when i go into music on my iphone i can see all the tunes listed on there including album covers etc but when i go to play one of the tunes nothing happens or sometimes the phone goes kind of crazy and seems to scroll through every album (visually) on the phone and then stop?! still without playing any actual music?
    In the apple store they told me to un-sync music and then re-sync which i did but this hasn't worked. although when i had un-synced and went into my phone to check whether music had been removed it was still there (but still didn't play as described above)
    so really i want to know either 1) how to properly delete all the songs from the phone and then re-install them or 2) just get them to sync properly!
    Other info - i transfered itunes to a new pc recently and up until just now, i couldn't play these tunes on itunes on my PC, they opened in some terrible microsoft thing - but i just changed the file associations inside windows and now they play great - just not on my phone as described above - maybe this has something to do with the problem?
    Also, this only applies to music copied from cd-> itunes on pc 1 ->itunes on pc 2-> iphone.   songs purchased from itunes store work fine
    Thanks for reading

    "I was thinking I would just connect my iPhone and all of my music and other stuff would transfer to the new computer. "
    Not true. The music and pic sync is one way - computer to iphone. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
    You really should transfer everything from the old computer, or your backup copy of your computer. Since you do not have access to the old computer, then use your backup copy of the old computer.
    If for some reason you have failed to maintain a backup copy of your computer ( not good), then you would have to transfer itunes purchased as described earlier. Any other itunes content would be lost.
    You can e-mail photo library pics to yourself, but they will not be of the original quality.
    Before syncing, enter at least one unique contact and calendar entry on the computer. When you first sync, then you should get the option to merge the data.

  • ITunes 11 is not syncing my Outlook 2007 calendar on my iPhone 5 on a Windows 7 PC

    ITunes 11 is not syncing my Outlook 2007 calendar on my iPhone 5 on a Windows 7 PC.
    I have tried a number of things such as:
    Repairing the outlook.pst file with scan pst.exe. This did not work.
    Uninstalling all apple software on the PC and then reinstalling it. This did not work.
    Turning addins off and on in outlook. This did not work.
    Changing outlook.pst files. This did not work.
    Replacing iPhone content with content on PCM. This did not work.
    Restoring the iPhone does not work.
    Nothing works.
    I have been working on this issue for a couple of days. It is driving me crazy. I am inches from formatting my hard drive.
    Everything worked fine until the most recent iTunes update.

    Same here. Spent about an hour trying various solutions to similar problems on other forums before discovering this one, which matches my symptoms exactly. iPad doesn't have this issue, only iPhone 4S.
    My iTunes Match renews in two days. This is about the umpteenth disappointment with the service. I almost certainly won't be renewing now.

  • HT201413 I am running Windows 7, ITUNES 10.6.3.25.  I am unable to see my Iphone/sync my iphone in Itunes.  I have uninstalled all components of Itunes and downloaded the newest version to no avail.  Please help.....Thanks

    I am running Windows 7, ITUNES 10.6.3.25.  I am unable to see my Iphone/sync my iphone in Itunes.  I have uninstalled all components of Itunes and downloaded the newest version to no avail.  Please help.....Thanks 
    I am attaching the Diagnostics data below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron N7010
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0016AA9C0126E318
    Current user is not an administrator.
    The current local date and time is 2012-07-05 11:42:18.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod (5th generation) running firmware version 1.3
    Serial Number:       8L643QK9V9R
    iPhone 4 (CDMA) running firmware version 5.1.1
    Serial Number:       C8RG57F0DDP8
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    I did all that HT1925 recommended and it was no help.  My computer still won't recognize my iPhone.  Often trying to start Apple Mobile Device Service fails with an error message that it starts and then stops immediately.

  • Whenever I connect my iPhone 4s to my Windows 8.1 pc with iTunes 10.6.3.25, the iTunes freezes.

    Whenever I connect my iPhone 4s to my Windows 8.1 pc with iTunes 10.6.3.25, the iTunes freezes and the only way to proceed is to kill the task under task manager. I have uninstalled iTunes following the recommended order and reinstalled numerous times but still freezes when I connect my iPhone. It works fine when I connect my phone to another pc (Windows 7). What else can I try?

    Whenever I update iTunes it gives me the following error:
    The application was unable to start correctly (0cx0000142). Click Ok to close the application.
    The file in error is DifXInst64.exe.
    Thanks for any more help available.

Maybe you are looking for

  • Rendering issue with IE 7 and Vertical Menu Bar

    Can anyone tell me why the menu bar at http://www.d16acbl.org/ works beautifully with Firefox, but with IE 7.0: 1. The background of each submenu item doesn't block out underlying text, 2. The submenu for meeting minutes wraps, and 3. The third level

  • Why V1 (input tax) apply to PO but not A1

    Hi friends, I am creating PO under a UK company code. to my understanding, I should input A1(output tax code) since this is liability. However, system forced me to input V1(input tax). Why? while I realized A1 has been applied to customer invoice. is

  • Db table for Status of Serial Number

    Hi, In IQ09 we will give Status Included and Status Excluded . In what table that status is storing ? that status belongs to serial number. like ELOK - Locked ESTO - In the warehouse. when you press F4 in STATUS INCLUDE selection field in the IQ09 T.

  • CS5.5 Design Premium / Problems with "Apply today for its unique advantages"

    English Problems with "Apply today for its unique advantages," by clicking on any of the options available to redeem the link does not work. Spanish Problemas con "Solicite hoy sus ventajas exclusivas", al hacer click en cualquiera de las opciones di

  • Webobjects Installshield error on Windows 2000

    Just got WebObjects, but it refuses to install on my machine. The system is running a fresh install of Windows 2000 SP4, andJava SDK 1.3.1. The error is "0x80040707. Function call crashed: licenseKey.checkLicenseKey. Setup will now quit." Upon checki