Iphone 5 volume on calls is very low

Loads of people are reporting low volume through the iPhone 5 handset (when holding up to the ear).
An no, there is no film over the speaker !!
When someone calls, the sound is muffled, sounds like a very low bit-rate call. All the volumes are up as high as they go, and i can take the call in a quiet room and it sounds the same (so not the noise-cancelling part).
help, this is most annoying.

Ok after some web searches and no resolution, I took advantage of my user rights (sale of goods act for the uk).
Arranged for tech support to call me and we arranged a replacement.
New phone arrived.
Problem solved

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    painthorses2,
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    stewa348 wrote:
    I agree with you about the volume on the phone itself. (I have 3Gs). It needs to be louder. I also wear hearing aids. However I do think there may be something wrong with your phone because when I connect my earbuds (Klipsh) I get very good volume through them. In fact at full volume it's way too loud. I would push for a replacement phone.
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