Iphone 5 was sent to get unlocked but 'sim not valid'

My phone was given back to me on wednesday the 21st Januray after giving it to get unlocked on monday 19th january. The phone was locked to vodafone and now should be on giffgaff and unlocked to all networks.
The guy said it can take upto 3-5 days for the phone to work with the new giffgaff sim, it is not the 5th day and it is still not working and it says
SIM not valid - the sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iphone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier. Please contact apple for more information.
When i take the sim out, i am able to use the iphone in terms of going onto apps and only using wifi but it says no service due to no sim being in the phone.
the carrier on the settings says giffgaff 17.0 which is why i think the phone should be unlocked but is not working
i have been advised to 'reset network settings' but im scared this might lock the phone back as the phone is unlocked
what do i do?

Your iPhone has not been unlocked,the "guy" has hacked it to remove the Carrier lock and in doiung so has voided your warranty ,post warranty support and help from Apple or for that matter this Community
The ONLY way to unlock an iPhone is for the Carrier who holds the lock to process the release and then follow this process
How to unlock your iPhone for use with another carrier - Apple Support
any other attempt involves jailbreaking the iPhone
It seems in your case the hack failed .........................and has screwed your iPhone .

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Hello Apple,
I have a problem with my Iphone: I purchased a factory unlocked iPhone 4S in a The Source Store in Peterborough, Ontario, Canada. I´m from Brazil but now I am living in Israel and the fact that the phone is factory unlocked was necessary for me to use it in both countries ( Brazil and Israel). After my trip to Canada, I arrived to Brazil and inserted my micro-sim into the new iPhone. It showed the "Activate iPhone" screen BUT it won’t activate. It says "SIM not valid" and "Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier´s store to receive a replacement SIM card”.
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Iphone 5 was sent to get unlocked but 'sim not valid'

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