IPhone 5 wiggly sleep/wake button

if i shake iPhone i hear the button wiggling and i can feel it moving also.

My iPhone 5 arrived yesterday. Charged it for a couple of hours. After that I tried to
power down by pressing the sleep /wake button. Nothing happened. Hmmm..... I thought it was me. So I pressed the sleep button on the iPhone 4. Works ok. Again I pressed the sleep button on the iPhone 5. Absolutely nothing happened! I was ******. Called the Apple store. Told them what happened. They would not exchange it. So I went to the AT&T store where I pre-ordered the iPhone 5. Spoke with the manager. He said I was not the only one with the sleep/wake button problem. According to him there's a lot of upset customers with the same issue. He said in the mean time I'll just have to use broken iPhone 5 til they get shipments in. In a few weeks. He will notify me when they arrive at the store....... We'll see. Very upset.

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Iphone 3gs wiggly sleep wake button

is this common or what?

No, not common but folks have reported them loose. If it's a problem for you, take it back to an Apple Store and see what they'll do for you. Can't hurt.

HT4623 i am updating to ios 6.1 but i dont want immediatly i have shut down my iphone by holding sleep wake button and home button and cracks from that time and its not restarting

i am updating to ios 6.1 but i dont want immediatly i have shut down my iphone by holding sleep wake button and home button and cracks from that time and its not restarting

HarryAustralia wrote:
I recently updated my ipad wifi only to the new ios 6.1.2 and initially I had the auto cover lock option which can be seen in the Generals tab, but then it stoped working!! Before the update, the auto cover lock worked fine. So after trying all the options, I then did a complete reset on the ipad and now its gone all together from the General tab!! I can no longer see the "auto cover lock" option.
The iPad cover lock is for when you use a cover with magnets in it to lock and unlock the iPad when you close the cover or open it. Try running a refrigerator magnet along the sides of the iPad and see if that trips the iPad Cover Lock back into the settings.
That is not the same thing as the iPad Auto Lock setting which allows you to set an allotted time before the iPad goes to sleep.
You can try resetting all settings to see if the Auto Lock feature retinrs to the iPad.
Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. This can be a little time consuming re-entering all of the device settings again.

HT201401 when i shaking my iphone 5s the sleep/wake button will make some noise, it is very loose. is it all right?

when i shaking my iphone 5s the sleep/wake button will make some noise, it is very loose. is it all right?

Have similar problem, but i dont think the noise coming form button, noise is coming again even when i keep the button under my finger and shake the phone.by the way the button is loose, that's right.

HT201401 How can i reset my iphone if the Sleep/Wake button does not work?

My camera shuts off every time that I try to take a picture. I would like to reset my IPhone in order to try and solve the problem. My Sleep/Wake button does not work.
How can I reset my IPhone without the Sleep/Wake Button working?
Thanks for the help.

When pressing the sheep/wake button, the iPhone's screen is not turned off if on and does not turn on if off, and pressing and holding the sleep/wake or on/off button does not bring up slide to power off?
And you can't do a reset by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release?
If so and there is no change after restoring the iPhone with iTunes, make an appointment at an Apple store if there is one nearby since more than likely there is a hardware problem.

CDMA iPhone 4's sleep/wake button isn't working

Ok so this afternoon I was doing the usual and using my awesome iPhone 4. After locking the screen my pressing the sleep/wake button, the button became jammed. It won't go up or down, or click to preform the sleep/wake functions. Will Apple cover this? It is still under the 1 year limited warranty. The back glass is also cracked and spider webbed.

I had exactly the same problem. I took it to the Apple Store and they peered up inside and said I had "obviously used some corrosive liquid" on it, so the problem was not covered by the warranty. I have no idea what "corrosive liquid" it could have been--I am very careful with my iPod, keeping it in a case, etc. The only thing I could think of was sweat from the gym, but they said that wouldn't do it. So they basically gave me a replacement one but charged me $150! I have been extra careful with the replacement one, but after 2 weeks, it is having exactly the same problem.
I just did a hard reset (held down the Sleep/Wake button and Home button simultaneously until the Apple Logo appears. Now it kinda works sometimes. Sometimes I have to push the button multiple times before it goes to sleep.
This is extremely frustrating as I am very careful in handling it. Makes me think there is some other problem with it, or these things are just so fragile they can't take the wear and tear of normal use.

HT1430 I would like to reset the iphone but the sleep wake button has stopped working

how to reset the phone without erasing my data when the sleep wake button has stopped working. the phone is frozen

"Why didn't iCare staff which is Apple's do something..."
They did. They told you what you should do to get the problem resolve. Too, "iCare" is an AASP and provides service for Apple's products, but the staff is not employed by Apple. It's not an "Apple Store".

IPhone 4's sleep/wake button sunk in?

So out of the blue yesterday, my iPhone 4 sleep button sunk in. When you shake the phone, you can hear the button jingle. The button itself works, but you have to press harder and it only works if you press the right side of it. It doesn't make that "click" noise anymore...
If I go to the apple store, will they replace my phone? It's still under it's one year warranty.

Hello, yeah this happened to me too, the thing is though it's about to be a year that I have this phone and it most likely will be out of warranty. This is a replaced model too, so I really don't know what to do. The button is unresponsive at times, so i just give up.

My iPhone 5 needs sleep/wake button replaced

I know I can get it replaced, but my question is what do I need to bring to the apple store besides my iPhone?

also see:
https://ssl.apple.com/support/iphone5-sleepwakebutton/
ask to see if you are eligible for both the button replacement and the battery replacement (linked in the previous message above this one) which both are the two freebie recalls for iphone 5.

Is this normal?(iPhone 6 Plus Sleep/Wake Button)

I've had my iPhone 6 Plus for 4-5 months now.Everything works just fine.There is one thing that's bothering me-its power button.In The beginning when I unboxed my phone the button felt sturdy(obviously as it was brand new).4-5 months later though my power button is still sturdy but when I lay my finger on it it sort of moves along with my finger.However when I shake the phone it doesn't rattle it doesn't make any noise.In other words my power button feels a bit less sturdy.Is this normal?This is what I am talking about: http://youtu.be/oKjTwmZJ8oA
Thanks in advance!

It's fine.

IPhone top sleep/wake button is not working & Apple Logo screen at startup

I have the original iphone. I have two problems, both just happened tonight at the same time. For seemingly no reason just my iphone external top sleep/wake button is not working. I tried powering the phone off and back on. I tried resetting my iphone, and restoring it. I made sure my Iphone software is up to date. None of these remedies have fixed the button. The button doesn't look broken, it pushes in and out, it just doesn't work anymore.
Second problem is, after I power my iphone off and then back on, the Apple logo screen will continue to flash on and off indefinitely. The only way to get my home screen to appear is to connect my iphone to my computer. Then it wants to sync. After syncing it then asks if I want to "power off" or "cancel". Huh, why does is it doing that? To turn my iphone off I am pressing my Home button down until it shuts off, since I can't power off with the top black button. Is that the reason my phone is having the second problem, because I am powering off with the Home button? Could it be my second problem is not a problem?
My iphone 1 year warranty is over. I can't call Apple Care, there is no apple store near me. I need a solution I can do at home myself. Please help. Even if you think the answer is obvious please suggest it to me. Before tonight nothing was wrong with my iPhone. It all started after I let my 6 and 7 year old nephews play with Google Maps on my phone for like 10 minutes - supervised. I consider myself to be a pretty Apple tech savvy guy, yet I can't figure out if they broke my iphone somehow, nor can I fix these two problems. Please help!

Jason,
I'm afraid I have good and bad news. Apple sent me a new original iphone. So that takes care of me but does not take care of the issue for so many people like you. I do not know if you can purchase the Apple Care plan at this time. Look into that. It really is worth it. Apple products require Apple technicians in the rare case the breakdown. Apple did not offer me an explanation of how they'll fix my phone or even saying why they sent me a new one. I synced it with Itunes and all my personalizations and apps are loaded back on it. It's like my old phone only shinyer and probably going to last me longer than the old one.
I found out Apple Care covers the Iphone for 2 years past it's purchase date. So I would think that you could buy Apple Care even if you had it for like a year. Then it would at least cover you until the 2 year mark, which after that we're on our own(?). Please let me/us know if you were able to buy Apple Care protection and if they fixed your problem. I am impressed they got me a new phone so fast. I still love Apple.

My sleep/wake button is stuck, out of warranty options?

Alright, my iPhone 4's sleep/wake button became stuck last Sunday, and hasn't popped out at. I have an appointment on Sunday with the Geniuses but since my phone is out warranty, I'm expecting my wallet to take a hit. Are there any options available in relation to repairing my phone instead of paying $200 for an out-of-warranty replacement?

you can always google to see if there's an iPhone repair shop near you and see what they charge.....

Sleep/wake button works, but not when iPhone is asleep

I just upgraded from an iPhone 4S to an iPhone 5. When my phone is asleep the top wake/sleep button is unresponsive. The home button will wake the phone up, and once it's awake I can use the top button to wake/sleep the phone. But if I sleep the phone (not turn it off but just sleep it) and wait about 30 seconds, then the top button becomes unresponsive. I've tried holding the top button and that doesn't do anything either.
I do not have Applecare for the phone, nor is under warranty.
I tried the Apple top button replacement web site, but it reports that the phone isn't in the serial number range of affected phones.
Any ideas or suggestions?

Hi Craig Volpe,
If you are having issues with your iPhone's sleep/wake button not waking the phone up when it has been asleep for more than 30 seconds, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
Thanks for using Apple Support Communities.
Best,
Brett L

I have an iphone 5 that i trade with a family member they have coverage on it. now the iphones sleep wake button doesnt work sometimes can apple replace my iphone even if i dont have the box or recipit to the product or can they just repair it?

i have an iphone 5 that i traded with from a family member. its has coverage but now the sleep/wake button doesnt work sometimes. can apple replace my iphone and give me a new one or is it just something they can repair? i dont have the box or recipit to apple care or the iphone

Apple can fix it without your receipt or box. They pull the serial number from the device and determine warranty status from that. Hopefully ApplCare was registered to the product before you lost the receipt though. If not, you can go back to the point of purchase and obtain your AppleCare receipt and Apple can help attach it to the iPhone.

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

IPhone 5 wiggly sleep/wake button

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