IPhone 5 will not always play a tone when I get mail

I get intermitting alerts on email messages.  Sometimes I get the alert tone and sometimes I don't.  Any ideas.

Hey ebe301,
Sorry to hear about your troubles with your PC. If you are not seeing your iPhone on your computer, then take a look at the link below to walk you through getting that working again. It will have you verify that drivers are installed and working as well as any third party software that may be causing conflicts. 
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
Take care,
-Norm G.  

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