Iphone 5 will not reset

I just bought a iphone from a friend whom upgrade their plan, however I have tried to do a complete reset on it and it goes black like it is going to reset, but it stays like that and I can not turn it off without pressing the lock button and home button at the same time.  I the last time I tried it was in the "reset" mode for over an hour.  Please help if you can, thanks!
Brandy

Hi
Have you tried reseting this on your iPhone or via iTunes if iPhone just to be sure you are doing it correct
BEFORE DOING THIS RESTORE TO FACTORY SETTINGS BACKUP YOUR CONTENT ON ITUNES
Once backup is done on your iphone go to Settings>General>Reset>Reset All content and settings (Enter your passowrd if u have one) just remember that this removes everythig from your iPhone, then  after u have entered
your password them just conform that message thingy that pops up them tap reset all content amd settings the one in red
and now u wait until it boots up again for u to restore or set up as new, it may take a while to reset
depending on how many things u have on your device

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