IPhone 5 will not turn on. Endless Low battery, Apple Logo, reset loop
Today I dropped my phone, not a big drop, only about 2 feet. I had a lifeproof case on so I thought to myself," No big deal" To my shock and disbelief, my phone would not turn on! I tried to plug it in to a charger to try to start it. It immediately came on with a low battery symbol. I thought that was strange as it had a 70-80% charge on it. But I was hopeful. It then displayed the Apple Logo and I thought I was safe. Then after about 5 sec it went blank. Then the Low Battery symbol came on again. Then the Apple Logo for a few seconds, ... then Off. It does this over and over in an endless loop. I dont know where to go from here. I tried googling the problem but didn't come up with much. I tried holding the home and power button for 20-30 seconds like one video recommends but that did nothing. It only loops if its plugged in to a charger. If its not plugged in it is just off, no activity at all and it will not turn on. Any help will be much appreciated.
Just to follow up if anybody else has this problem.
The drop must have ruined the battery. After taking it to a local repair shop to get serviced, as suggested by Ingo2711, the phone is back to 100% after a new battery was installed. $50.00 bill for a new battery is not to bad at all to fix my phone.
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IPhone 5 will not turn on, when plugged in apple logo flashes continuously
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Hello rthand,
Welcome to Apple Support Communities.
The following article provides troubleshooting steps for the symptoms you are describing.
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http://support.apple.com/kb/TS3281
Regards,
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Connect your phone to itunes on the computer you use itunes on and open up itunes.
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Click here and follow the instructions.
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http://support.apple.com/kb/HT1808
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Has the iPod been wetted?
Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Try on another computer.
Also see:
https://discussions.apple.com/message/12690674#12690674
https://discussions.apple.com/message/13032101#13032101
Last, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
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It is usually given as a communication error between Apple, iTunes (your computer), iPhone. Somewhere they are not communicating, so the iOS you are trying to install cannot be approved by Apple. Trouble shooting steps include, making sure you have Current iTunes installed, make sure your Hosts file of computer is not blocking Apple. Try restoring on another computer.
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Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process.
FollowTroubleshooting security software issues to resolve this issue.
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Hello there, FrancesCech.
The following iPhone Troubleshooting Assistant should help with what to do with your situation:
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http://www.apple.com/support/iphone/assistant/restore/
Thanks for reaching out to Apple Support Communities.
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Hi lammyrock,
I want to let you know to be patient as this troubleshooting can take some time depending on many different. First try putting your iPhone into recovery mode and then use iTunes to restore it. To do that, you can that by making sure that your iPhone is turned off, hold the Home button down while it is plugged into iTunes. You should get the graphic on your iPhone to plug it into iTunes and iTunes should prompt you to restore it. Once that is done and if you have a back up in iTunes or in iCloud, then you can put that back on after the restore is complete. Take a look at the article below for more information to help you.
If you can't update or restore your iPhone, iPad, or iPod touch
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SEARCH
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A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.
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