Iphone 5 will not update; no error code; not found; can't restore

Tried to update my iPhone 5 to ios 8 yesterday via the phone's Settings.
It hung, and gave me the iTunes/USB cord symbol, but iTunes is not recognizing it no matter what I do.
It won't let me update or restore (it tries, but then comes out as not recognized). There is no error message.
I also don't see it in "My Computer."  I am on Windows 7.
I am traveling in two days and really need to fix this.
I have tried several different troubleshooting steps with USB cord, rebooting, etc., to no avail.
UPDATE: another try with a different laptop that I don't ordinarily use for iTunes gave me "An unknown error occurred. (3194)"
Please help. Many thanks in advance.

Resolve iOS update and restore errors
If you can't update or restore your iPhone, iPad, or iPod touch

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