Iphone 5 wont restore error -1

Hi all
I tried updating to iOS 6.1 the other day and the iphone went into reveovery mode. Have tried to restore but am given the error code -1.
I have tried all the troubleshooting steps including putting the phone into DFU mode, updating itunes, disabling my anti virus, redownloading the ios IPSW and checking the windows hosts file. I have tried different USB ports on my PC, another PC and just tried on a mate's PC today still being given the -1 error.
Im not worried about losing data because i backed up right before trying to update the OS.
Have just got off the phone with Optus (my service provider in Australia) and they have offered to replace the iphone if i go into the shop tomorrow but wouldnt the iPhone 5 come with ios 6.0 as stock? The first thing i will do is try to update it to iOS 6.1 but am worried i will get the same -1 error code and then ill be back to where i am now.
Anyone else have this problem and been able to fix it or anything else i can try?
Thanks

Hi bagerkeon,
Here is a clip from an Apple support article on this error:
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Also, here is the link to the whole article: http://support.apple.com/kb/TS3694
Hope this helps!
Cheers,
GB

Similar Messages

  • Iphone 3 wont restore

    iphone 3 wont restore updated itunes and tried it again but it still wont restore

    Read here:
    http://support.apple.com/kb/HT1808
    Any error messages? If you are running any Anti-Virus programs or Firewalls, turn off or disable all of that stuff before you proceed.

  • Iphone 4s wont restore. HELP!

    Hi there.
    My iphone 4s wont restore no matter what i do.
    i've tried everything i belive.
    First of all when im trying to do a normal restore it says" The software for the Iphone "XXXXXX" was corrupted during download"
    I've turned off my firewall's and uninstalled my anti virus program, tried multiple cables, tried other computers both MAC and Windows, reinstalled itunes,
    Then i tried SHIFT+restore with both 5.0(running tinyumbrella) and 5.0.1, i did both in recovery mode and DFU mode.
    i get these error codes " 11,14,2005, "
    Then i red something about corrupted IPSW files, and i ran the IPSW file in a program call'ed "object fix", i did find a bad CRC file in the IPSW called "038-3705-001.dmg" so i downloaded a diffrent IPSW but it gets the same error.
    So if i could find a IPSW without a bad CRC that could be the solution, but i cant.
    I really hope that some guys can help me. Thanks.

    No jailbreak. all of the online 'fixes' related to installing tiny umbrella to exit the restore mode and unchecking a Cydia (whatever that is) is one of the main points. I was just suggesting it doesn't work.
    I Assume u work for apple based on the fact you would care about a jailbroken phone (I can't imagine it bothers anyone else) so perhaps you could look into this fault? I have read about a battery fault issue but I can't see how one day on iOS 6 it works and then on attempting to install 7 it's now a battery fault? Makes no sense. Thanks

  • Ipod nano wont restore~error 1433, ipod nano wont restore~error 1433, ipod nano wont restore~error 1433

    my ipod nano wont restore ~ error 1433 what to do

    Hi, got the same problem as kerry221. The proposal given by stevejobsfan0123 did not solve it.
    Additionally iMac does not shut down after closing iTunes. Need to manually shut down the iMac.
    Problem occurred after last software update.
    Open for any further proposal :-)

  • HT201210 my iphon 4 wont restore at all what do i do?

    my iphon 4 wont restore at all what do i do?

    Contact RIM.
    BlackBerry Playbook Help desks:
    Germany: 0800 1816530 (Gebührenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

  • TS3694 trying to restore and update my iphone 3g but it keeps saying the iphone cannot be restored error code 1015 can anyone help?

    i am trying to restore and update my iphone 3g which i have just brought but it keeps saying iphone cannot be restored error code 1015 can anybody help please?

    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • IPhone 5 wont restore backup from iCloud.

    iPhone 5 wont restore backup from iCloud. Ive tried restoring the backup over 10 times now and it keeps saying it can not restore backup, and it is connected to the internet.

    modular747 wrote:
    Yes. You can't restore a backup made with an iOS version later than the one installed on the device
    Yes, if you're restoring from iCloud.  No, if restoring from iTunes.

  • The iphone could not restore error occoured (-1)

    the iphone could not restore error occoured (-1) in iphone 3gs

    This generally means a hardware failure.  You'll need to bring your phone into Apple for evaluation.

  • Iphone 4 wont restore - 1601 error

    Iphone 4 - 4.1 factory unlocked - bought in Switcerland! - 1 mount old.
    Issue: Iphone started to power off every 2 every hours and going in to the restore mode! Done a 4-5 restores on 4.1! But know it wont restore. It gives me
    error 1601 - and wont pass itunes screen Preparing iphone for restore!
    And also itunes recognizes iphone only in dfu mod! I tried in recovery mode
    but itunes didnot recognized my iphone - tried on 3 difernt computers(windows platform)
    I have tried almost everything! Change usb port,3 differnt computers ,reinstaling itunes, cleaning the registry after uninstall, tinyumbrella - to kick device, etc.
    Anyone any suggestions? If it is a hardvare issue, will Apple accept warranty
    because a got this iphone 4 for birthday - ( it is used in another country).
    Also it is registered on my name!

    apple only provides warranty in the country that the phone was purchased in so you will have to go there to get a warranty replacement

  • Have a error code 4013. iphone 4s wont restore after update.

    my iphone will not restore after update. it is stuck in recovery mode. i get error code 4013 everytime a try to restore but i cant find anything on error code 4013.

    DFU mode is also good as stated above, however the instructions for DFU mode are below (please note this is not the same as recovery mode) -
    Plug your device into your computer.
    Turn off the device.
    Hold the Home button and Power button for 10 seconds
    Release the Power Button but keep holding the Home button
    Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
    Make sure the device screen is blank and no logos are present, device screen should remain black.
    Error 4013 is due to security software issues. Uninstall all security software completely, try again, if the issue persists I would either recommend another computer or calling AppleCare tech support at 1-800-APL-CARE (for US customers).
    Note- this is even if your device worked fine prior to iOS 7 update with your security software. The change in the operating system on the device can cause compatibility issues with these other programs.
    I hope this helps it worked for me!

  • HT201412 iphone 3g wont restore i get error 1015

    iphone 3g wont rsore just get error 1015

    That's unfortunate.
    What did you learn when you searched the internet for "iPhone error 53"?

  • My iphone wont restore error 21. need pictures off my phone help

    i dropped my i phone and when pluged into charge you could only see the apple symbol on the screen. i got it into recovery mode but it will not restore or update comes up with error 21. there are pictures of my children on here that i do not see anymore that i need off the phone is there anyway to manage it

    You might have a hardware failure because of the shock. If so, you might not be able to recover your pictures. If you do not have a backup your pictures are gone.
    Resolve iOS update and restore errors
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • IPod touch being read as iPhone and wont restore.

    Hi,
    Recently I paid to update my iPod touch 2nd gen 16gb to 3.0 firmware.
    I bought my iPod about 3 weeks ago.
    It was has been working fine, but now, it's reading my iPod Touch as an iPhone.
    Before that, I would try to update it, and it would say the firmware corrupt error, and this was with ANY firmware I tried. I also went in to delete the corrupt file in the appdata sector, and there was nothing there.
    Regardless, I deleted the folder, but it still has the corrupted firmware line. I also put it into recovery mode, and tried to update from there but it still said corrupted firmware.
    This iPod as an iPhone is the newest problem though, I don't understand why it would pick it up as that.
    I have also uninstalled and reinstalled itunes.
    I have not attempted to jailbreak or anything of that sort.
    It does still work and function correctly besides the attempted updating and or restoring part.
    Now it's reading as an iPod but still wont restore or update...
    Any help would be nice, thanks!
    Message was edited by: CollegeBaseball10

    Hi,
    Make sure the iPod touch is directly connected to a high-speed USB2 port on the PC, using the cable that came with it. This article: http://support.apple.com/kb/TS1286 provides other tips that will rule out USB connection issues.
    This article: http://support.apple.com/kb/HT1207 provides more general tips that may resolve the issue.
    -Jason

  • Iphone 4s wont restore at all

    My ipone 4s wont restore in itunes. When i connect it, it goes through the update the when the restore happens it does'nt work. I get the 4000's errors like 4014. The phone  has a black screen and when it is plugged in, the flashlight is always on. I have tried updating itunes, using different computer, and different cables and usb ports. Nothing works. I would really like to know how to fix it.

    Hi nick_740,
    If you are getting an error 4014 when attempting to restore your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    iOS: Restore errors 4005, 4013, and 4014
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Liquid Contact Indicator? iPhone 4 not restoring (error 1611)

    My iPhone won't restore even though it is recognised by iTunes. After an initial 'restore attempt' process, I get the following error code (Error 1611).
    I have taken the iPhone to a technical repair store and after a quick examination, I was told that the iPhone had suffered water exposure and was out of warranty. I explained that this could not be possible as the phone had not been in water, was well looked after and was in immaculate condition. He proceeded to explain that the Litmus Paper indicator at the base of the device had turned colour. I again explained that I had not exposed the iPhone to water and queried how the iPhone could be perfectly functional during the evening, not be exposed to water during the night, but was dead the next morning due to apparent damage from water?
    After again explaining that the iPhone had not been exposed to water, I asked whether or not humidity could be a cause of water damage. He said yes, this was possible.
    Has anyone else experienced this type of issue? What can be done about a 1611 error?

    Try getting your phone in DFU mode. If this doesn't work, you most likely do have a hardware failure:
    1. Close iTunes.
    2. Connect your iPhone to your computer and then launch iTunes.
    3. Turn your iPhone off (hold down the power button at the top of the iPhone).
    4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
    5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
    6. Hit the OK message that should popup to restore your phone.

Maybe you are looking for

  • Performance in Sun Java Communication Suite 5 between Solaris 9 and 10

    Somebody knows which is the best Operation System to deploy the Sun Java Communication Suite? in performance terms? I have and old Sun Fire 280R with two 750 Mhz Processors, 3 GB Ram, and an A1000 Storage. Thanks a lot, Andres.

  • OEM Alerts Issue ?

    hi friends! I am using oracle 10g OEM and usually its show different alerts in very first screen. I have defined different values for thresh holds for tablespaces but its not generating alerts whenever tablespace used 90% or above. Any idea for this

  • Moving to SAP BI at 40

    I have a Oracle developer background of 10 years. I want to shift to SAP ABAP, BI and HANA Do you think it is the right move considering my age?

  • WRT54GL - Cannot access the router

    I can't access the router "WRT54GL" from 192.168.1.1. I don't know username and password. Could you help me please?

  • My MG5320 powers down by itself

    My MG5320 does a power down by itself on a regular basis, perhaps minutes or a hour after it's been powered up.  Strange problem.  It is connected via USB and has WiFi connectivity.   I use it primarily with the USB connection to print from my deskto