Iphone 5 wont turn on, charge or connect to itunes

My daughters iphone 5 is about 18 months old, she's recently had problems with the battery draining from 100% - 0% in a matter of a couple of hours even when not in use. Last week the battery drained and wouldn't charge, i tried everything i could think of and some things i found on the net. Yesterday i took it to a repair shop and they tested the battery, the battery was dead and he couldn't get it to charge. I decided to buy a new battery and hoped this fixed the problem. The phone charged as normal and everything was fine but today the phone died in a few hours and now wont charge again.
I've tried holding the home and power buttons for different amounts of time.
I've toggled the volume buttons,
left on charge for over an hour in the wall
I've cleaned all the conections and found no dust or anything.
I just can't get it to do anything.
I've connected it to my laptop but i can't even get itunes to recognise the phone, it's now been conected for a couple of hours and nothing is happening.
I've tried different chargers but as the chargers work with my own phone it can't be a faulty cable.
Is therre anything else i can try?

Hello Claire_80,
Thanks for using Apple Support Communities.
The following troubleshooting steps will help in resolving this issue of the iPhone not powering on, and also not being recognized by iTunes:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Take care,
Alex H.

Similar Messages

What do i do if my ipod wont turn on, charge, or connect to itunes

what do i do if my ipod wont turn on, charge, or connect to itunes

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod wont turn on, charge, or connect to itunes

I have an ipod touch, the third one i have gotten in about 3 months. All having the same issue. I'm about to say screw it and stop using apple products forever because this is completely ridiculous.
WHEN the ipod was working it would come on for no apparent reason and start playing music even when it was locked. One day I went to listen to it and it wouldnt come on. I went to charge it and left it on the charger for about 4 hours, nothing. I plugged it into the computer, nothing. I plugged it into 5 different cables, nothing. I held down the center and power button until the apple popped up..... and nothing.
Obviously I cannot connect it to itunes so PLEASE dont tell me to reset it via itunes. Can someone PLEASE tell me why this has happened to my last 3 ipods and how to possibly fix it?
I no longer have money to have it fixed or to buy a new one, seeing as i bought this MAYBE 3 weeks ago. Sick of spending money on products that seem to crap out relentlessly.

There is really no way to tell WHY it happened except may the Apple Genius. I have an iPhone 4 that is still working fine as well as an iPad 4, iPhone 4S and 7G iPod Nano. I have not had any problems.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPhone 4s won't turn on, charge or connect to iTunes

My iPhone 4s was installing iOs on low battery which I now realise is bad, since that my phone wont turn on, charge or connect to a PC, ive tried pressing the two buttons and nothing works it still remains a black screen and I have also tried charging it with different chargers and different places, (walls,laptops etc) and nothing seems to happen, is there a way I can fix this?

Take your iPhone in for service > Apple - Find Locations

My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES. Maybe this is because of the new release ios 8.1 where after the update it went recovery mode then i didn't restore, i set up a new ipod. What's wrong? Is ths bcoz of ios 8.1?

My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES.
Maybe this is because of the new release ios 8.1 where after the update it went
recovery mode then i didn't restore, i set up a new ipod.
What's wrong? Is ths bcoz of ios 8.1?

How do you do that
lllaass wrote:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Iphone 4 will not charge or connect to itunes

Hi Guys
My iphone 4 will not charge or connect to itunes, I just downloaded the IOS6
Noddyoy

Hi Guys
My iphone 4 will not charge or connect to itunes, I just downloaded the IOS6
Noddyoy

HT1476 iPhone 4S won't charge or connect to iTunes through cable properly.

Hi, My iPhone 4S is not charging or connecting to iTunes. Only very sporadically does it charge properly or connect to the computer. It is always charging a bit however when the cable is connected, but very slowly (approx 1% per hour). On the odd occasion it does charge properly it all seems fine, but this is very rare.
I have tried several different cables (all original Apple ones). I have tried charging on different power sockets. I have tried charging on different computers (both Apple and Regular). I have also tried charging on a docking station.
I am taking it to an Apple support center this Friday, but urgenly need to sync with iTunes to save all my apps I have bought. I have not synced for a while. I have been told I will probably get a new phone, that is why everything needs to be backed up now. I have already back-up my setting on iCloud, but as far as I am aware this will not back up the actual software.
Please help. I am desperate!
Thanks

I would restart
http://support.apple.com/kb/HT1430
and if they didn't help then I would say that the connector of the iphone is defect

My ipod 4 will not turn on, charge or connect to itunes/computer. nothing has happened to it to cause any damage to the hardware.

i have n ipod 4th geration. it has no hardware damage or water damage. it will not turn on, charge, or connect to itues/computer. my computer will not even pick up any hardware connection when i plug it in. the screen stays black. ive tried holding the power and home button then letting go of the power button but nothing seems to be working. someone please help.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

What do i do if i dropped my iphone 5 and it wont turn on, charge, or sync with itunes!

iphone 5 wont turn on and charge and sync to itunes. HELP

Please make a Genius Appointment and take it in for service.

Why wont Iphone wont turn on, charge on turn off?

my iphone didnt want to turn off before, or charge, so i heard it could be water damage, i never had it near water, it was by my bed all night, and i woke ip and it would not work, so i put it in some rice, like i was told, but now it wont turn on at all, help

The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup.. Restore as New...
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 15 - 20 Seconds...
Release the Buttons...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to your Local Apple Store is the Next Step...

My iphone 4 will not charge or connect to itunes.

I got this from a friend, she had thrown the iphone against a wall and the back glass plate is broken. But it worked fine, really well. A month later it started having battery issues. Now it wont charge. Actually, i have no idea whats really wrong with it. It will take days to charge at a time and will have a full battery when it turns on, but if i unplug it from the usb it wont stay on. Even though it says its charged 100%. Now it wont turn on at all. It just has the red battery chargeing thing. Ive tried pressing the home/sleep buttons. And it wont connect to itunes. Please help me. (This is an iphone 4 16 gb).

It's entirely possible when your friend threw the phone against the wall (breaking the back glass plate) that it damaged the internal battery of the iPhone.
It is likely you will need to take your phone in to be serviced.
Take a look at the troubleshooting steps in the following article:
TS2802 iPhone: Hardware Troubleshooting
Specifcally the following:
Will not turn on, or will not turn on unless connected to power
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if the Liquid Contact Indicator (LCI) in the headset jack or dock connector is activated or there are signs of corrosion or debris. Learn more about LCIs.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
If something other than the Home screen or Low Battery screen appears on the display, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, try resetting it while connected to the iPhone USB power adapter. To reset, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Restore the iPhone. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

IPhone 4S will not charge or connect to iTunes

For the last week or so, my iPhone has been dying very quickly, I end up having to charge it 4 to 5 times a day, and when it does charger, it always overheats. Suddenly, my iPhone has stopped charging and it will not connect to iTunes. I have tried resetting it, using other chargers, blowing out the charging port and updating iTunes. Every now and then, I will try to turn my phone on and it will be at 6% and then it will turn off 5 seconds later. Other times, I will try to plug my iPhone into the wall or computer and it will show the charger with lightning bolt screen and it is plugged in. I have no clue what is happening, or how to fix it. PLEASE HELP!

I had a diagnosis done, and they said that it was not because of the battery, but they said it should be replaced.

IPhone 3g won't charge or connect to iTunes.

I have an iPhone 3g as well as an iPhone 4. The iPhone 3g is almost two years old, and used to work fine, but now it won't connect to my computer or to iTunes. The iPhone 4 has the most recent software on it, however the iPhone 3g has not been upgraded to even iOS 4 out of fear of it slowing down the phone too much. The iPhone 3g will however charge with a specific car charger, but not through a computer or wall outlets. I am looking to be able to get it to connect to iTunes so that I can back it up. I have already tried the following things.
-turning the phone off and then on again
-resetting the phone by holding down the lock button and home button
-I have tried using different USB cables and diferent USB ports (all of which work perfectly with the iPhone 4)
-I have also tried using different computers; one windows, and one a Mac(iPhone 4 connects to both, but the 3g does not) (the Mac does have the most recent version of iTunes, but i'm not sure about the toshiba)
-I have tried restarting the computers
Even if there is a problem with the phone I need to be able to find a way to back up all of the contacts and photos that are on there before switching to a newer iPhone. Any advice would be greatly appreciated!

Nope not even then
I've tried using different cables and adaptors too

HT1349 My iphone wont sync or update when connected to itunes and also my iphone stopped mms messaging these problems seem to have come out of no where if anyone can help would be appreciated?

My iphone wont sync or perform updates while connected to itunes and also my phone suddenly stopped mms messaging if anyone can help would be great

Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?

TS3694 my iphone wont turn on si i try restore and update but half way through its stops and says error (6)

my iphone wont turn on so i connect to itunes and its says restore and update so i click it and it gets half way through then stops and says error(6) and wont update or turn on please can you help me thanks

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Iphone 5 wont turn on, charge or connect to itunes

Similar Messages

Maybe you are looking for