IPhone 5c 16gb Blue screen and rebooting

My iphone 5c, running on 7.1.2 has recently (after 4months of having it) started showing the blue screen of death and then rebooting. There is no pattern as to when this happens - completely random! I also went to it once and it had turned off on it's own and took a while to turn back on when I attempted to! Any ideas how to fix this? Thank you.

Hello Sarahlp92
For random issues wit shut downs, check out the first article and the quote section below. One thing to keep in mind is to back up as you may need to restore your iPhone. 
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Regards,
-Norm G.

Similar Messages

  • IPhone 6 plus blue screen and reboot

    when I'm using a certain app my iPhone 6 plus crashes a blue screen appears and then reboots. Is anyone else experiencing this?

    My iPhone 6+ 128GB has been working perfectly for 4 weeks until I loaded 20K photos on it this morning which pushed the usage to over 60GB. Then I had the first terrible crash in the evening while playing a song via my car audio and it entered an indefinite reboot loop.  Finally I managed to shut it down.  After turning it back on, i took out 20K photos, sync it, so the usage falls below 50GB; now it works perfectly.  I did not have to fall back to factory setting.  The backup on my Macbook works perfectly.  Both apps and data on the phone are intact.  So I guess as long as you don't cross the 60GB boundary, it works.
    It seems related to flash memory as many suspected.  So I don't think getting a new one at this time with the same flash memory architecture would solve this.  I guess we will need to wait for the recall!!!
    Gary

  • RESET OUT THE IPHONE IS A BLUE SCREEN, NOT REBOOT NOW OUT FLASHING BLUE SCREEN I CAN NOT USE, RESET OUT THE IPHONE IS A BLUE SCREEN, NOT REBOOT NOW OUT FLASHING BLUE SCREEN I CAN NOT USE

    RESET OUT THE IPHONE IS A BLUE SCREEN, NOT REBOOT NOW OUT FLASHING BLUE SCREEN I CAN NOT USE

    I have not researched further in solving this issue for a couple of months.  Still using my iPhone 6+ 128GB with around 64GB free space, not dare to load more stuff at the risk of reboot loop.  I am still at iOS 8.1.  Anyone know would 8.1.3 solve the issue?  Thanks a lot.

  • Deskjet 6940 causing a blue screen and rebooting PC on bootup

    I have a strange problem with a clients PC.  Whenever it boots up, if the Deskjet 6940 is connected via a usb cable it blue screens and reboots.  The PC was recently updated to Service Pack 3, at first I thought the amount of memory was too low (248 mb, with 8 shared with video).  So I upgraded the memory to 1 Gb but it still happens, if the printer is not plugged in it goes into Windows and works fine.  if I then plug the printer in it reboots immediately.
    I've tried different USB sockets, I've tried uninstalling the drivers and all the HP software, rebooting and downloading the latest drivers from HP.  This seemed to cure it for a few hours, but later that same day the client called me again to say it had rebooted again.
    I have spoken to HP support in the UK and was told that HP have issues with Service Pack 3 of XP.  I found this hard to believe and also embarrassing - this is a new IT support contract and I recommended that all the PC's were upgraded to SP3.
    Gareth Davies

    I would suggest you upgrade teh drivers for your motherboard and also update the BIOS of your motherboard too and see if that resolves the issue.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • My iPhone 5 has blue screen and doesn't turn on

    my iphone has a blue screen for the  last 3 hours and I tried to turn off and turn back on but it doesnt turn on/off> please help

    If you have a backup on iTunes plug into your computer and put into recovery mode.
    When that's done restore the crackup from iTunes. Hope this helps :)

  • Iphone 6 16gb blue screen !!!

    hi my friends , today morning when i was working with my iphone ,suddenly my iphone was restart . my iphone has last update of IOS . did have any hardware defect ? what shall i do ? thank you

    Hi meisamal,
    Welcome to the Apple Support Communities!
    I understand that your iPhone restarted itself and is booting to a blue screen. In this situation, I would recommend reading over the attached article and working through the troubleshooting steps within. 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Best regards,
    Joe

  • Iphone 5s got blue screen and now wont turn on and is broken.

    I've had the iPhone 5s for little over a year and it has been the worst phone ever. But unfortunately with my cell plan I couldn't get a new one for another 2 years. Anyway, recently I have had TONS of issues when I opened apps my phone screen would just turn blue and then restart. (And most of my apps did this) Well yesterday my phone finally bit the dust and wont turn on at all. I had it on a charger all night and even tried to restore it on my computer. Nothing worked. I want to know if I can do anything to save the pictures and information I had on this phone(its backed up on my cloud too) and transfer it to another, cause there is no way in **** I am getting another iPhone after this. I just want my stuff back.

    Hi there iroam_soljah,
    I understand that your iPad is not responding when you attempt to power it up or charge it. You will want to use the following article for information on how to address this issue:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    http://support.apple.com/en-us/HT201412
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • T400 Random Blue Screen and reboot

    Hey Everyone!
    Back in October I upgraded my T400 with a Crucial M500 (240GB SATA SSD) and 8GB RAM. I successfully installed Windows 7 as well.
    Its been about two months running strong (I think), but sometimes I'll be working on the computer and it will just restart (it happens while I'm away or sleeping too) and greet me with "Windows has recovered from an unexpected shutdown" with details of the problem.
    I'm attaching a screenshot of the problem details...please help me!
    Thanks in advance and Happy Holidays!!!
    Link to image
    Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules
    Solved!
    Go to Solution.

    arizvi wrote:
    Yes, I run Windows Update at least once a week and install all relevent updates.
    You run them manually? Sometimes I have the impression automatic updates can screw things. I would try to do a restore from a previous point of time to see if any update was the culprit.
    Otherwise you can start checking the components. Use MemTest to check your RAM, CrystalDiskInfo or HDTune or similar to check the SSD and post here the results (if error appears)
    /L40SX/240/240X/2*340CSE/360PE/365XD/380D/380E/380XD/380Z/390/560E/560X/2*570/2*600/600E/750Cs/755C/760CD/760EL/760XD/770E/A20p/A22p
    A31/i1600/G40/R50p/R61i/S30/SL510/2*T22/4*T4x/11*T6x/6*T4x0x/6*T5x0/3*W5x0/W700/3*X2x/4*X3x/3*X4x/5*X6x/3*X6xT/10*X2xx/2*X200T/4*X30x/Z60m/3*Z61x
    Comunidad en Español  English Community  Deutsche Community   Русскоязычное Сообщество

  • Has anyone else experienced blue screens and continuous reboots on 5S

    I picked up my silver 5S 32 GB at the Verizon store Friday morning.  Throughout the morning I noticed that I would hit the home button and it would be powered down.  I loaded the .1 patch assuming maybe it was a glitch.  I went through the rest of the day with a couple more home button/powered down situations.  When I got I home, I plugged it in to iTunes to recover a backup and following the restore it went into blue screen reboot cycle.  I performed the soft reset and restored the backup 3 times with the same results.  The soft reset was the only means to stop the reboot cycle.  I then tried 3 times doing a restore from the cloud with the exact same results.  Finally I did a from scratch install thinking my backups were bad.  It would stay up awhile but then eventually go into the blue screen and reboot.  Sometimes the cycle wouldn't occur in that it would boot up to Home screen following the blue screen.  I took the phone to the Apple store the next day, they looked it over, witnessed the blue screen and confirmed there was an issue.  I then went to the Verizon store and swapped it for a Space Grey 32GB.  I experienced the exact same cycle with the grey so I called Apple.  I have spent 3+ hours working through this with a very helpful agent.  Turns out a have 2 bad ones in a row!  The way I can almost instantly get it to go to blue screen is clicking the Photos icon.  Now I am waiting on a second replacement at the Apple store.  We have done the soft reset, the hard reset, and the phone restore so we know now that the backup had nothing to do with it as I can do a restore and still have it blue screen after clicking Photos.  Anyone seeing anything like this?

    Searching for others who might have the same problem increases your chance of finding a solution.  Common sense in troubleshooting devices dictates you look for others who might have the same problem in hopes someone already has a solution.  Your comment is irrelevant and leads one to think you are spoiling for an argument.  Why???

  • IPhone 6 128GB Blue Screen, Random restarts/crashes

    Alright, i noticed this the day i bought my iPhone 6. Ten minutes of it being in my hand, i got a blue screen and my phone reset itself. Throughout the day it did it about 7 more times. It does this everyday. I have brought it to AT&T and told them i want a one for one swap since I'm still within my 14 day grace period but they have none in stalk, and i don't want to send it to apple because then i know that they would be giving me a refurbished unit. Im not into that, if i bought a new phone, i expect it to remain a new phone. I have tried multiple resets, backups and restores and even setting up as a new iPhone. GFU mode didn't work either. Any help or do i need a new unit in general? It did this in both IOS 8 and IOS 8.0.2. My 5S i gave my beautiful wife never did any of this.

    Your phone is defective. I struggled for a week trying to get  my Verizon iPhone 6 to backup to iTunes issues (app backup would crash iTunes) and the phone would randomly freeze, give a blue screen and reboot several time when clicking on apps like Facebook. I went to Verizon, who referred me to an Apple Store. The folks at Apple looked at the event log on the phone, and replaced it on the spot, no questions asked. The tech told me that several batches of the Iphone 6 Plus had these  same issues, though my IPhone 6 64gb was the first he had seen with bad hardware and/or corrupted hardware.  Save your frustration-go directly to an Apple Store and get a new phone

  • HT4528 my month and a half old iphone 5s had a blue screen and now just has a black screen. will not reboot or restore through itunes. what do i do?

    my  iphone 5s has been showing a blue screen and shuttiing down. yesterday night it did just that and now will not reboot or even restore through itunes.
    what should i do?

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • Blue screen of death, and continous reboot.  Phone never actually boots up, just keeps going from reboot to blue screen and back again.  Any suggestion?

    Blue screen of death, and continous reboot.  Phone never actually boots up, just keeps going from reboot to blue screen and back again.  Any suggestion?

    Hello jared1915
    If you are stuck in that loop, the next step would be to restore your iPhone. Check out the article below to get your iPhone into recovery-mode and restore it in iTunes.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Regards,
    -Norm G.

  • IPhone 6 Blue Screen and Static noise?

    So basically, here's the gist. I recently (not really recently, around October/November 2014) got an iPhone 6. I had gone straight from the 4 to the 6 so I haven't adjusted to it not being able to fit in my back pocket like my 4 did, resulting in it falling out of my pocket and landing on concrete, cracking a lot of the screen. Now, I'm fine with cracks so long as it only messes with the appearance of my phone. Meaning if it functions normally I see no need in getting it fixed. It functioned perfectly fine the following months until maybe mid-Decemberish where this happened for the first time. I was on Instagram trying to view a video. The "buffering video" symbol disappeared from the upper right hand corner signaling the video had started but I was still staring at the same thumbnail image. Thinking maybe it was a rip off video I decided to try and view another video. The same thing happened. As well as another time with one of my own videos. So this third time it happened the video began to play but then froze, but no pause or stop button appeared as usual. Instead my phone went to a blue screen, and static was heard coming from the speakers very faintly. It then went black and rebooted, taking me to the home screen. I looked into this issue and was told it was probably just a software problem and wouldn't happen again. Since then I have been experiencing bugs such as my screen lagging or simply not responsing to my touch, apps crashing the moment I open them, and my camera acting up, but it never went blue, though Instagram videos still refused to play. Until just now. Once again I was attempting to watch an Instagram videa that started to play but stopped mid-video and the screen went blue again with the same static then back to black and proceeded to reboot. By now I've decided to seek professional help which led me here to this forum. Any help? Thank you.

    Today was second time I got my phone back without Apple Premium Service Provider found anything wrong. I get "blue screen of death" all the time. I have even tried to create a new Apple id but I got the "blue screen of death" directly when i tried to install any apps.
    I now have an expensive worthless iPhone 6 that I can't use and Apple says it's nothing wrong with that. I'm going to throw this piece of **** in the garbage and buy a Samsung instead because I need a phone that works and that I can rely on.
    Thanks for nothing,
    A former satisfied and loyal customer

  • My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

    Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
    1. Why is my phone doing this?
    2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
    3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
    4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
    5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
    Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

    Hi, beth.lau.gr.
    Thank you for visiting Apple Support Communities.  
    I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen.  I wont be able to give you an exact answer as to why this is happening.  However, this is the most relevant troubleshooting article for this issue.  This article also provides options to reach out to us via phone for additional assistance.  
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it
    http://support.apple.com/en-us/HT203899
    Cheers, 
    Jason H.  

  • Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    In the article Resolve iOS update and restore errors this is what it says about error 14:
    Check your USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
    If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
    To narrow down the issue, you can also change up your hardware:
    Use the USB cable that came with your device, or a different Apple USB cable.
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    If necessary, resolve any further issues with the USB connection, then with your security software.
    If you're still seeing the error message, check for hardware issues by following the next section.

Maybe you are looking for

  • How to put multiple lines label to a button

    I found out that the default for creating a button label is one-line setting. How can I make multile lines if the label is too long?

  • Difficulty coming out of sleep

    very new mac mini using 30 cinema display quite often the system will have a difficulty waking up from sleep key strokes seem to do nothing short pressing of the mac mini power button sometimes wakes it up sometimes this requires several attempts the

  • MacBook to VGA

    I have an orginal Black MacBook 2 Ghz duo and I want to connect it to a VGA projector. I thought a cable came with the MacBook but I can't seem to find it. Does anyone know if a connector came with the MacBook and if not which cable I should get? Tha

  • FBL3N - Contra Account Display

    Hi, In FBL3N report, is it possible to get the display of the contra accounts that got posted to. I checked in the layout selection, it looked like there is not an option. Is there any way to get this? Or, should I look at any other report. Thanks fo

  • Import packages onto cs mars

    Hello, I have downloaded the latest cs mars packages onto my laptop.  I want to import them onto the cs mars device so i can do an upgrade.  Can anyone recommend a simple ftp server software so that i can import packages into cs mars.  I have tried a