IPhone 5c got stuck before it started update to iOS 8 and it goes back and forth between Apple logo screen and blank screen

how do I fix my phone now that it is stuck before the update and only goes back and forth between a blank blue screen and the Apple logo screen. Tried the reset and that didn't work. Please help

Hi Mitchblue,
If your phone is not able to get past the Apple logo, I suggest that you use the following article to help you restore the software in the phone:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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