IPhone 5c microphone not working, and I've tried everything

I have an iPhone 5c. For the past week, the microphone has not worked and nobody at the Verizon Store, Apple Store, or at a third-party Apple specialist can figure it out. Here are the steps I have done. I would love for additional input from you experts.
First, please note the following:
- iPhone 5c is 18 months old (purchased Dec. 1, 2013)
- It has been protected with an Otter Box entire time
- I do not believe water has gotten into the unit, though I have dropped it a couple of times (Again, Otter Box). After each time, it was not apparent of any lack of performance, and I have not dropped it since January 2015.
Problem: There is no response from phone when I speak into microphone. Nor can anyone on the other end of a phone call hear me if I speak into the microphone.
1. Went to the Verizon Store - service guy said that it is probably a dead mic. Recommends that I go to the Apple Store.
2. Went to the Apple Store - looked at it for 5 minutes, said probably a dead mic. Apple Store says not sure of the problem, but it is sure it can not fix it, I am told I should buy a new phone. Go back to Verizon Store.
3. Went back to the Verizon Store - service guy tests it out again. Headphone mic will not work. However, Bluetooth DOES work. I can communicate to phone and to other people that call me through a Bluetooth headset. Verizon Store guy recommends a third-party Apple specialist that will replace microphone for $50.
4. Went to a Third-Party Apple repair shop - Tried two separate microphones, did not work (though did clean microphone area). Suggested I reset phone because there is probably a software issue.
5. Go home - backed up everything, reset phone, and restored from iTunes. No change.
So, anyone have any thoughts on what I should do now? Thanks much!

sounds like the controller on the motherboard has gone bad, if so, that would require a motherboard replacement.
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