IPhone 5c Orange EE PORTING ISSUES/SMS Problems
Hi,
I upgraded from Orange to EE a year ago and opted to keep my original phone number.
The day I had the phone I restored all my settings from the cloud. Everything worked fine apart from SMS messaging to non-iPhones.
I found out that I only had the email selected on the send and receive section of the settings, at the time my was greyed out and I could not select it, this has now disappeared completely!
I rung EE customer services and we went through EVERYTHING to try and fix this phone so I could send SMS messages. They told me it was a porting issue and it would be resolved in a week or so, but a year on, I'm still brother getting my SMS service.
Also although iMessage works, it still says waiting to connect in both message and face time settings.
I've tried everything with this phone and not even EE could solve it.
What's going on?
Hello
Welcome to the EE Community! Wow, you're a patient one! Waiting a whole year is a very long time - I'd definitely advise you contact the team again to get this put on the radar again. Here's how to get in touch with the EE Customer Service team:
If you're on Twitter, you can tweet them @EE, however If you'd prefer to talk to someone, you can dial:
150 from your EE mobile phone
If you're ringing from another phone, it's 01707 315000
For handy text codes & more, check out this page: http://ee.co.uk/help/get-in-touch Cheers,
Titanium
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