IPhone 5c searching network or no serviceo

i have searching or no service most of the time. I've had new handset & sim card. Im
wwith EE & no problem with their end. The carrier icon keeps disappearing. I've reset network settings, reset to factory settings as new phone. i occasionally get a signal. Had carrier update but not sure if anything happened. Apple have said to replace the phone again as new phone with no backup. Really don't want to. Can't believe that it's the phone or sim as both new. Any ideas??? Fed up now as its my main phone thanks

WWhat have Apple said to you? I can use all my apps etc & wifi but can't ring out or text or receive calls or texts. Strange as I've got new phone & sim. Got another appointment at Apple tomorrow but wondered if anyone else had same issue or if anyone new how to fix it. I've tried all the obvious things

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