IPhone 5c time not changing

My wife and I decided to change from sprint to verizon 20 days ago. We both got the new iPhone 5c's. Over the last week I noticed my phones time would be off by couple minutes, sometimes a few hours. My wife went to the verizon store and the customer service rep was very short with her and said it was an apple problem. I decided to do my own research. I found more people that had this problem and they found out it is a Verizon problem. I have had the phone less then 30 days. Mean while my wife's phone works great. I have been close to being late to work due to the time not being right. I have tried the hard reset and made sure my software is up to date. Not sure what to do next. Any help would be great!!!!!!

Thanks for checking the software on your phone Knine00. The hard reset should have resolved the issue. Do you have any apps downloaded that specifically work with the time on your device? If so, please uninstall it. If you still have issues with the time, you can also take your phone to a corporate store location or Apple store for a hands on evaluation. You may want to visit a store when you see the time is off. The last step would be replacement of the phone if its still under warranty and has no damage.
KinquanaH_VZW
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