Iphone 5s 7.1.2 update itunes error 12
Hi I got an iphone 5s and updated yesterday to 7.1.2 and I downloaded it and it put it in to recovery mode and tells me to plug in to iTunes so I plugged it in and I go to restore the phone and it gets to about 3/4 of the way then comes up saying on my iTunes error 12 is there any fix for this?
Hey olliechilders,
Thanks for the question. I understand that you are receiving error code 12 when attempting to update/restore your device. The following resource outlines this error code and a potential resolution:
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
1. Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
3. Confirm that your security software and settings are allowing communication between your device and update servers.
4. If you still see the error message when you update or restore, contact Apple support.
Thanks,
Matt M.
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*please ask any questions that you may need in order to help me solve this, since I am not exactly sure how to word some of these problems*If using windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
More info on unable to Update or Restore > http://support.apple.com/kb/HT1808
Note:
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Apple warranties/services the device not the person.
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After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning restoration issues:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
You might need to use recovery mode if:
You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
The Apple logo remains onscreen for several minutes with no progress bar.
The Connect to iTunes screen appears.
See what to do if the progress bar remains onscreen for several minutes
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
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Use iTunes to restore your device.
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Additional Information
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Thank you for contributing to Apple Support Communities.
Cheers,
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
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HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Tried updating iTunes- error 7 (Windows Error 127)
I tried to update my iTunes on my Windows XP and the download went fine but now when I try to open it I get an error 7 message along with (windows error 127) what do I do now?
Brilliant. Thanks a lot. I've wasted a couple of hours on this nasty bug, & trying all the other suggestions across various threads again and again.
I now find I had the same registry entry hanging on, despite uninstalling & wiping everything again and again. Having now deleted this key, (I don't even have an iPod), & iTunes 11.1.14 now opens at long last.
But WHY is this bug not fixed? Enough people are suffering with this across the forum. WHERE is Apple support on this?
It should have been added to their page at
http://support.apple.com/kb/HT1923
by now, why hasn't it???
It's not good enough!
Re:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
"C:\\Program Files\\iPod\\bin\\iPodService.exe"=dword:80000000
AHA! This entry for iPodService.exe still exhisted. So I had no folders on the PC, no installs on the PC and no services running.... BUT this was still in the Registry.
Step 5 - Delete only the Registry entry above. NO REBOOT
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