Iphone 5s bad réception 3g and 4g signal and call
Hi, my iphone 5s very bad network reception in my home and my calls is very bad quality same outdoor.
Ios 7.0.2.
Sim card ok
All settings by defaut.
Hello there Kevkev5s,
It sounds like your call quality and reception are low both inside, and outside. I want to recommend a couple of articles to help troubleshoot the cellular connection quality. The first is named:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Increase the volume during the call.
Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
Make sure nothing is plugged into the headphone jack or the dock connector.
Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
Restart the iPhone.
Make sure your device is up to date.
If the issue is not resolved after restoring the iPhone software, contact Apple Support.
If the issue is not resolved, or the above does not help I would next try the troubleshooting in this article named:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
-
What's the connection between data connections (3G/4G/WiFi) and phone signal strength (calls)?
At home I'm almost always on my wifi with the 3G/4G turned off. I've turned it on to experiment, and I get 3G in my house, but the reception (to make and receive phone calls) stays at 0 to 1 bars. There is a Target store about a 10 minute walk from my house and I get 4G LTE when I'm shopping there, but the reception (calls) is still weak, maybe better but I can't tell you offhand.
There is a Verizon tower about 6 miles southwest of my home; they actually had me drive out and sit under it last winter to fix a Droid Pro problem once.
I absolutely do not understand how 3G and 4G relate to call signal strength, as it's been eluded to in other discussions. I'm getting the impression that it affects the signal strength for phone calls, but then how can I (on my old phone) toggle it off and still have signal for calls? When I drive into the heart of 4G LTE country I can turn off the data and still have 4 or 5 bars. What's the connection between data and phone signal strength?"Service isn't guaranteed inside buildings."
Nor outside,
Nor under a tower,
Nor in a car,
Nor while eating green eggs and ham,
Sam I am.
Sorry Dr Seuss. -
My cousin's iphone gave it to me but the bad thing is, it has a icloud and i can't access the phone. my cousin is involved to a motorcycle accident and he got a amnesia so he didn't remember anything to this phone. I entered the password so many times so that i can't activate the icloud account. Please, I need to access this phone immediately for emergency purposes. You are my only hope. The phone model is a1429 Verizon (Factory Unlocked). P.S apology for my bad English.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
jennfromla wrote:
... I have never plugged it into a computer...
Note:
All Data will be lost -
iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
I don't have Apple Care, what to do? Spend more money and buy a new phone?Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
I myself, two days ago purchased a 2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
SHAME ON YOU! -
My iPhone 4 with iOS 6 is making me start to hate Apple. Any App and at any time I open and I can not view it or move for more than 2 minutes, they close themselves. During connections, it also gives this problem and the signal disappears after a few seconds back but often the person on the other end has hung up ... I can not stand it anymore, someone suggests something?
Besides these problems, there is the battery, which was bad got worse, she is not lasting more than 10 hours, even without using the phone.
Sometimes it even seems that the problem was solved, but my joy did not last long after I celebrate all the problems return, is incredible ...
thanks.
Sorry my bad Inglês.Try a reset hold home/sleep buttons until Apple logo appears
If that does not improve try a restore
http://support.apple.com/kb/HT4137
For your information
We are NOT Apple here we are all users helping other users
so emotion is ignored -
After 4.2.1 Dropped/Choppy calls and poor signal / Gets hot / Battery Life is bad when talking
What is this APPLE? I can see the Iphone 3G is old and no more support but atleast make a working OS and then go out on a high note. Instead of leaving us hanging with a broken phone. Not just me , scores of others have these very same symptoms. Also I wish there was a way to go back to an older OS , one that worked %100 for my phone.
Dropped/Choppy calls
Get REAL warm
Batterylife is crap only when talking
Never had these problems before 4.2.1 , it's like night and day. I was hooked on the Iphone since I bought this 3G brand new and its ease of use but Ill tell you one thing....
Im not under contract right now with anyone
I WILL NOT be buying a phone/contract with APPLE as long as 4.2.1 is left in our "lap".
I WILL be buying another smartphone if this is what we are left with. I was going to treat myself and buy the 5G with a contract to make it cheaper but as of now
Im feeling "used" by APPLE and not going to take it.
I know some might come here and post ..
"Me and others aren't effected by 4.2.1 , must be your phone"
BS! It was night and day when I downloaded/installed 4.2.1. This is NOT my Phone and IS the firmware. And my friend that is a phone nut said he didn't download 4.2.1 because of all the problems he was hearing about it, I should have done research. He said the biggest hit was the 3G and he can't belive I installed it.
APPLE DO YOUR JOB AND FIX THIS. MAKE 4.2.2 ATLEAST AND FIX THESE PROBLEMS!! IF NOT THEN WE MUST PART WAYS.
DamianJPCool
Did the new device and didn't do a restore from backup. Grabbed all my contacts from windows contacts saved list. So only thing the same on the phone was the same 4.2.1 that stays in there. Still bad signal and battery life, although the battery problem might be the age of the battery since its the same battery that came with the 3G.
I did the Field Test mode program
http://socialtimes.com/find-your-iphones-signal-strength-using-the-hidden-field- test-mode_b4690
- Open the iPhone’s dialer keypad
- Enter *3001#12345#*
- Press the Call button
-80 to -70 dBm: Reasonably strong signal
-107 to -90 dBm: Weak signal
-113 dBM: No serviceable signal
In my house im getting any were from -100dBm to -117dBm ( 1 to 2 bars with 3G)
Outside Im getting -85dBm and up. (2 to 4 bars with 3G)
I have to do more testing to get solid numbers though. I got almost full bars all the time if I switched to EDGE.
(4 to 5 all the time with EDGE). That makes me think that with the problem in 3G , it's the OS. Since ALOT of people saying that there 3G drops or is bad since 4.2.1.
Now I looked around and I playied with all my settings to insure that my battery should not drain thru improper settings. So I think given this is the original battery , it might be a good time to try and install a new one from here for $17.
http://www.iphonebatteryrepair.com/iPhone-3G-Battery-p/bat-1001.htm
Iv'e opened Iphones before (fixed my friends 3G) after he dropped his and the vibrate/silent button's screw came loose and he could not change it off silent mode and replaced a battery in my other friends 3Gs. SO i feel comfortable in there.
I dont know if the bad battery could be reducing my signal.Ill try the battery cause it's only $17 (Cheap investment) and because my battery life under a load drains it fast. Again I don't know if it's the OS or the age of it.
I was thinking maybe a poor contact/condition of my SIM card could be another possibility. I wonder if and how much a new SIM card from a AT&T provider is. I heard people saying you can get a new one but Ill have to ask my local AT&T dealer.
Although this seemed so odd how it all happened the same night till now RIGHT after the 4.2.1 OS install and all the others people saying the same symptoms.
Ill keep working with it and give you (and others users here) updates in my progress for the people who are in the same "boat" as me.
By the way I haven't tried to make Itunes re download the OS by deleting the file in the directory you gave me above. Ill try that as soon as I post this message.
Also Iv'e noticed that theres a way to download a older version of Firmware OS and put it in a certain directory and use the DFU mode (Deep Firmware Upgrade) on the Iphone to force the Iphone to re install the current version or an older version ( whatever version you download) of firmware. Now Im very worried that this might mess my Iphone up to were it wont even work so I really dont want to try this right now or until I exhaust all my other options. I have to do more research of this method.
Sorry for the long post but I think I kept it faily organized for a easy read, I hope.
Thank You Ingo !!
DamianJP -
On my new iPhone 4s, I periodically get a "Sim failure" message and I loose my Verizon connection. To get service back, I need to shut down my phone and restart it.
Have you tried removing and replacing the SIM? If that doesn't work, try a new SIM from Verizon, they will usually swap them out for you for free. If those don't work, you might need to get the phone checked out, it may have a bad SIM port.
-
When making a call, sometimes, my iPhone 5 , gets stuck on 'Calling' than I have to press END..but still nothing happens, than when I press HOME button, the call app keeps running in the background and it keeps saying CALLING... than I have to wait 2 - 3 minutes and call again.
please helpHas nothing to do with the SIM or master reset. This has been done to my phone. The SIM once and the factory reset many times over. You all just sold us a bad piece of equipment and have us by the tail with our contracts so none of us can get a new phone without paying full price or re-upping our contract. I just got off the phone last night with your high up tech people (you know, the hidden number we get once we tear into your support people enough), they went into my phone again and still didn't find anything wrong. I about got fired from my job for not getting my calls and texts. The BBB has now been contacted, and I feel your end should shore this up for all of us!
-
Is there a way to get a search protocol of the "Find my iPhone" search app and icloud ? And where can i find a protocol of the chat with a apple support worker
Thanks for the reply however this does not help. When I check the cloud it shows that I have only 20 photos. In reality I had a lot more than that. All the photos on the cloud are those that I have taken since I was at the Apple store. When I check cloud storage usage on my phone it says that I have 5.1 GB of photos. This is a lot more than the 20 that I can see. I am not sure what the Apple employee did to my phone.
Still looking for answers. It is really too bad that I can not talk to an Apple person to get help since they messed up my phone. -
why does my iphone 3gs screen goes black after reaching another party and won't come back on to end the call
hi smalley3,
Welcome to the Forums.
The flickering issue maybe due to a bad LCD cable or in some cases, a faulty GPU (the GPU is integrated to the CPU, and the CPU is soldered to the motherboard).
If there's still no image on the screen even after connecting an external display then you likely have a bad GPU.
In this case, I recommend you contact support for service (and also to see if there's a consideration that can be done on the warranty repair).
Support phone list
Regards
-
Updated my iPhone 4 to iOS 6 and lost contacts and notes
So yesterday I find that my iPhone asks me to update to iOS 6 to which I say yes. Tells me if I want to do a backup to iCloud. I say yes again. It updates normally and at the end of the backup process it tells me iCloud does not have enough space for the backup. Oh ok, too bad. I'll do something about it later, now I need to use my iPhone. Turns out most of my phone contacts and my notes disappeared. So... hmmmmm... I didn't complete the backup to iCloud but it deleted my contacts and notes all the same. VERY DISAPPOINTED at Apple. Any suggestions?
I first bought an iPhone 3 years ago. The sales pitch was "up to 5GB all of your pictures, contacts, and Notes" will be saved on the Cloud". So over a year ago I lost my iPhone and bought a new 4S, and guess what? All of my Notes and pictures were restored. Now here we are in February 2013. I had accessed my Notes just this past weekend. Today my iPhone tells me I need to update my IOS to 6.1 so like a blind Apple sheep, I did so. Guess what? My Notes are GONE! I call AT&T where I have Apple support, and they have no idea what the 6.1 change did to the old instructions. Apparently there is a NEW "create an iCloud email" setting but I have no idea if that is going to bring back my Notes. I have to make an appointment and something on the Apple site says if I need help it will cost me $19. Wait, I already pay AT&T and they cannot solve the issue because of the new 6.1. Something fishy here and I am not happy about it. Where did my Notes go? My phone is not broken, but it looks like by updating the phone to 6.1 wiped out my Notes from my phone!!!
-
What can possibly happen to my iPhone if I keep changing two SIM cards again and again?
I Have two SIM cards. The first one is MPT, and it cuts Internet fees per minute. The second one is Telenor, which cuts per MB usage.
I Bought the second sim to play Internet games (Total Conquest, DH5). Those games don't use much MB.
The first one don't have a good internet connection, but the second one does.
Here's the thing.
Surfing Safari and searching apps and games in App Store use a lot of data. Other apps like Flipboard and Facebook also use a lot of MB. So the phome bills go up when I use the second one. But its perfect to play games with.
Surfing Safari and App Store also use time and MB. Playing games also take a lot of time. The first one have a bad connection and it's a trouble for playing games like Total Conquest, my main game.
I Want to use both of them on the same iPhone (i only have one). Like changing again and again. About everyday. What can happen to my iPhone?Michael's description is sound, the SIM cards may take a bit of wear over time withthis...
You could get a 3G/4G wifi hotspot and give your computer/phone the better data rate that way.
You need to talk to your ISP about how your connection is unstable. Run tests using an Ethernet cable and wifi (to see if the numbers are approx the same)
Provide them your results from pingtest.net and speedtest.net to show your connection is having issues.
Things that might indicate a problem:
>100ms ping
1-2mbps or slower on download/upload means the connection might need repairing. -
I have three iPads and one iPod and one iPhone. How can I message between them without sending the message to all of them. You send the message to your email address but all of them are set up under one account.
You can have a different receiving email in the Messages app on each device : Settings > Messages > Receive At . I'm not sure that there is a different way to have the message only go to one device.
-
Hey, over the past couple of days my iPhone 4 (GMS, Model A1332, EMC 380B - running on iOS 7.1.2) has begun inexplicably intermittently not recognizing being plugged in to charge or being connected to my laptop. As of today, it has complete stopped recognizing being plugged in to charge or connected to the laptop.
If I plug it in to charge, whilst it is on, nothing happens and the battery drains.
If I plug it in to charge and turn in off, it will charge very very slowly - though it will charge fully after a long time.
When I connect it to my laptop, nothing happens - it doesn't appear in iTunes, and it doesn't charge or recognize being connected to the laptop (there is no charging symbol, no noise from either phone or computer registering the connection as it usual did, or another sign of any connection between the devices, though, again, it will charge very slowly if turned off).
I've ruled out the possibility of it being a cable problem, by using a friend's cable and finding that didn't allow it to recognize being plugged into the wall to be charged either, or being plugged into the computer.
My friend's cable does work on their own iPhone (ie, when plugged into the wall with their cable, their iPhone acknowledges this and charges properly, and when plugged into my computer with their cable both my computer and their iPhone recognize the connection).
So, it's definitely a problem with my iPhone itself, but I don't know what.
As I say, it will charge very slowly, if it's switched off whilst it's plugged in, but it won't acknowledge being plugged in, and will only drain if it is turned on whilst being plugged in - and it will not recognize being connect to my computer.
Please help me figure out what is wrong with it, as this is beyond annoying and I'm literally banging my head against the wall - the iPhone is little over a year old.
Cheers.You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup -
I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.
Maybe you are looking for
-
Removed from iTunes 10? Smart Playlist of all podcasts
Hi all, I was able to create a smart playlist of all podcasts in iTunes 9, however I don't see the option in iTunes 10. Basically I'd like all my podcasts to add automatically to a smart playlist. See "Get smart playlists" here: http://www.apple.com/
-
Problems exporting Video from Photshop CS4 extended
Hi Guys I have a multilayered psd file (RGB 8 bit, 955 px x 600 px) and have created an animation (8 seconds) using the animation panel in timeline mode. File consists of 4 image layers and 3 text layers. When I choose File/export/render video, The q
-
How to disable apple support community emails?
How do I disable Apple Support Commumities Emails? I've changed my preferences more than once, and I am still getting at least 100 emails from Apple Support a day
-
Hello everyone- Got a new iMac yesterday and used a firewire cable to transfer my G4 Powerbook info to the new machine. The good news: the transfer was flawless including iTunes library and the only adjustment I had to make was updating the printer d
-
We have one chemical compund say " A100". which is evaporated during process. Aprox 0.08% of total mass. Now i want to calculate this fly loss without using MRP (as Client's Requirement). Because through the BOM i can calculate the 0.08% (Component