IPhone 5s blue screen of death on iOS 7.1

Hi everyone, smashed my original 5s returned to Apple store for replacement screen and was told they couldn't replace it because of Touch ID so was given another one for £209. A couple of days in I noticed the top of the touchscreen is unresponsive and now it keeps going onto the blue screen of death and trying to reboot itself. Also had white and black stripy screen and all white screen too, can anyone help with a possible solution please.

Hi K.Dandr,
I apologize, I'm a bit unclear on the scope of the issues you are describing. If you are having multiple issues after updating to iOS 8, and the issues returned a couple days after a restore of the OS and your apps/data, you may want to make sure you have a current backup of your data in iTunes, then try restoring your iPhone to factory settings and testing it in that default condition to see if the issues persist before restoring your data. You may find the following article helpful:
Use iTunes to restore your iOS device to factory settings
Regards,
- Brenden

Similar Messages

Who knows how to fix iphone 5s blue screen of death and itunes error 4013?!

Hi
Last day, dec 14th, a blue screen of death appears on my iphone 5s, aparently because I was installing facebook app.
After that, the iphone remains restarting over and over non stop, until the battery shutoff.
I try to press home and power/sleep buttons for 10 secs, but stil continuous with the blue screen.
After that, with battery charged, I tried to hold the home button and simultaneously connect to an usb cable (the cable is in perfect conditions) to start itunes.
Its worked, but now, everytime shows an itunes message: error 4013, "the iphone cannot be restored".
What can I do now?!
Thanks

Hi Tks777,
Thanks for visiting Apple Support Communities.
If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
You can find the article with these steps here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
Jeremy

IPhone 5 "Blue Screen of Death"

Hi,
I'm new to the whole Apple Forum, so please bare with me. So just recently my iPhone 5 screen went blue and i got told it had to do with the motherboard? So, I'm taking it to the Apple store tomorrow. Since i cant even access my iPhone's content anymore and I'm unable to back it up either because it wont connect to my computer at all, is there any possible way I can find out when my last back up was?
Thanks,
Michelle

I am facing the same problem. My iphone 5 never had blue screen of death (BSOD) until I installed ios7.* I thought, the problem would be fixed after minor update but after few minor updates the bsod still persists and it's occuring frequently.
Mostly BSOD occurs mostly while the phone is connected for charging either in macbook pro or wall adapter. The other occurances are more erratic and cannot be predicted why it's crashing.

IPhone 5S Blue Screen of Death: seemingly no options left, any ideas?

Purchased my iPhone 5S in Nov 2013, haven't had any problems until mid-December. Made the jump from iOS 7.? to iOS 8.1.2. Afterwards, I started noticing that when I would plug the phone into any cable that it wouldn't sense a charge, would need to remove and re-seat. Phone started thinking Apple cables were uncertified, things like that. No big deal, I would just unplug and re-plug a few times until it recognized the cable was legit. Note: I own several Apple and Apple-certified cables, it didn't matter which cable I used, this issue persisted across all of them.
Forward a few weeks after the update, I wake up one morning and start using my phone and it freezes. Few seconds later, the screen goes blue, several striped lines dissolve in an out between blue/gold/black/silver/white. Press home+sleep button and restart the phone, normal boot for a few seconds until it kernel panics again. Repeat about 5 times until the phone actually starts. I have my MacBook Pro, plug it in, make several attempts to backup until it works (with several kernel panics in between). Restore iPhone from backup. Issue persists. Assume backup is corrupt. Restore phone to factory settings (sacrificing all data, but I just want a working phone at this point). Issue persists. Holidays over, get back to my home.
Make appointment at Apple Store, tech takes a look at it. Notes no physical damage, no water damage. Pulls up diagnostics, everything looks good. Finds dozens of kernel panics logged, blames hardware based on the diagnostics. Tech notes that my phone is "2 months" (more like 5 weeks) out of warranty, no AppleCare, tells me they can't do a warranty replacement. Phone needs to be replaced, offers $269 for a replacement 5S. Mention the phone was working fine before the update. Tech says that sometimes the updates will cause a phone with failing hardware to finally fail (paraphrasing). Can't afford the $269, ask about upgrade eligibility. Tech passes me off to a salesperson who says I'm not eligible until November. Could sign up for AT&T Next, which as I understand splits the cost of a new phone over a year (additional ~$50/mo for a new phone?). Getting married at the end of the year, so money is tight.
Take phone to work yesterday, delete all of my apps from my phone. Plug phone into computer at work (never synced to this machine). Tell machine to do a factory reset, assume that it will be the "cleanest" sync since the app data isn't on this machine. Phone works great... for 18 hours. Wake up this morning, load up Find Friends, freezes and BSODs.
So, looking for any options outside of having to pay $269 for a new phone. Soapbox... Owned Apple stuff all my life: Apple IIe, Mac 2C, Performa 575, PowerMac 6500, iMac, iMac DV, G4, MacBook Pro (LED), MacBook Pro (retina), gen-1 iPod, iPod classic, iPhone 3G, iPhone 4, iPhone 5S. I've given the company a lot of money over my life. Rarely have I turned to them for repairs and this is the first time they've spurned me weeks outside of warranty coverage. Considering this entire thing started with an update they pushed to my phone, I'm pretty disappointed with them right now.
tl;dr iPhone 5S kernel panics and blue-screens frequently (~dozen times a day) after iOS 8.1.2 update. Few weeks out of warranty, so Apple store told me I can pay them $269 for a refurb, otherwise not helpful. Not eligible for upgrade until November. No physical damage (water or otherwise). Tried to restore from backup, issues persisted. Deleted all of my apps, tried factory restore, issues persist. Any further options?

UPDATE (13-Jan 2015): Took my phone do a different AppleStore and had an appointment with a Genius. The Genius hinted that I should call AppleCare (1-800-APL-CARE) and tell them my story. He said that it was not possible for him to do it, but that by escalating the problem to AppleCare that they may help. I was on the phone with a rep and his supervisor for about an hour before they told the Genius to replace my phone as a one-time out-of-warranty replacement. They stated that because the phone was working fine before the update, and showed no damage, that they would grant my request. Yay Apple for making this right!
This is a known bug, error 101 or something. Only solution they have at the moment is warranty replacement.

Blue screen of death on ios 8 5s

my iphone 5s is using ios 8.1.2 and i hate it so much i have this blue screen then rebooting loops that won't stop over and over again. last time it lasts for 7 hours it is so annoying. apple i need it to be fixed!!!!!!!!!!!! i hv updated to the newest ios 8.1.2 but still the same!!!!!! I HATE IT PLEASE FIX IT

Hi christyelias,
I can definitely understand your frustration if your iPhone 5s is not operating as expected. We have an article that provides troubleshooting steps if you are seeing a solid color on the screen of your device:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/HT203039
If you see a solid color screen (black, white or blue)
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
If your issue is still not resolved please follow the last step to contact us.
- Matt M.

Iphone 5s blue screen of death

So yesterday my iphone 5s that was brand new at Christmas was being very glitchy. It was freezing and then I did a hard shut down (hold the home and power buttons for 10 seconds) at now when i try to turn it back on the the white screen with the black apple logo shows up then the white wheel show up the phone wont load up and the whit wheel just keeps on spining until it overheats and then i get the blue screen of the and it restarts itself and repeats the whole thing again. So any answers will help me. Thank you very much

I spoke to Apple again and to cut a long story short, they basically said its RIP for my phone. They have ordered me a replacement that should get delivered tomorrow. They did say I could walk in to an Apple store and pick a new one up, but I don't live near an Apple store so they are going to send one.
He described the issue as 'a developing problem that they are becoming aware of'. To be honest they didn't make me try to do much to save the phone and were very quick in offering me a new one so they must know it is game over when it happened.
I'm just glad I backed up to my iMac last night.

Blue screen of death in iWork

I have also experienced the blue screen of death when working on my iPhone 5S in iWork. I HOPE this is an iPhone issue and not an iOS7 issue, as that will afffect my iPad 3 as well. It seems there is no fix for this>

For how it occurs and how to work around it, see Tom Warren's piece Friday in the Verge, the MacRumors thread iPhone 5s Blue screen of death and reboot or Apple's own discussion forums.

Iphone 5S crashing after 8.3 update blue screen of death

I have an iPhone 5S which is 90 days out of warranty. I updated to 8.3 and the first issue I noticed was my music app. When I play music it doesn't start off from the last song I played - I have to choose my songs again and restart my shuffled playlist. Last week out of nowhere my phone crashed but it was at 80% battery. The screen went black, then blue, then tried to reboot. It "reset" itself within a few hours. Next day I accessed the App Store and it crashed again. It has since crashed several more times using Facebook, email, turning it off...very frustrating. I brought my phone to VZW and they said it was a software issue. I then went to the Genius Bar and they said without restoring the phone and reinstalling ios, they have no way of knowing if it's software or hardware. The phone crashed as the tech was looking at my phone so he excused himself, went to the back and came back with a second opinion "it's definitely a hardware issue and since you are out of warranty, you'll have to buy a new phone for $549". WHAT?!? So wait, you JUST told me that you wouldn't know if it was a hardware issue until the phone was restored so how did you magically surmise this? Then to tell me there is NOTHING that can be done and if I wanted to restore from a backup, I wouldn't be guaranteed that all of my content would be restored to my phone OR there is a possibility my phone would be wiped clean and not restorable at all. Nice try and scare tactic. I left Apple with a phone stuck on the blue screen of death. I went back to VZW and they said its definitely not a hardware issue and even if it were, Apple is the company to seek, not them - they are just my carrier. I am so fed up with Apple. Every update and phone I've had with them has had issues. I don't know why I continue to be their customer. If anyone can help I'd appreciate it.
Message was edited by: Lifesabeach2

Sorry, what i wrote was wrong and i can't edit it again now
Here's what I was actually meant to say,
Hi
You could try basic trouble shooting, that's what everyone usually suggests first but it that fails to work then it is a hardware issue.
Did it start crashing after you installed or or got rid of an app? Oh and has it happened before on any other IOS?
In my opinion you should email Apple explaining the issue and they might be able to help you or tell you it plain and simple that your phone is broken
Also check out these links:
http://www.pcmag.com/article2/0,2817,2407487,00.asp
https://support.apple.com/en-gb/HT201252
www.youtube.com/watch?v=Hx9QQpakXvk
^^^^^ This one might benefit you the most!
Hope any of this info helps you get any where with your phone.

Every time I connect my Iphone 4 to my Dell laptop I get a 'blue screen of death' any ideas how to solve this?

For some reason, my iphone 4, and laptop don't seem to like each other. Every time I try and connect it, I get a 'blue screen of death' saying that my laptop is shutting down to prevent damage. Help?

Sean,
Is there anything else you can tell us about the computer and phone?
- Is this a new problem? Happening since new iTunes? Has it previously worked fine in the past?
- How old is the laptop? What kind is it? What is the memory capacity? How much room left on Hard Drive?
- Do you have any other iOS devices to test out this problem with?
Another question: What are you trying to connect it to your computer for? Apple has made it quite easy to do essentially anything for you over the air. Just a thought.

My iPhone will not turn on after a yet another blue screen of death. Please help!

As mentioned above, my phone will not turn on after a yet another blue screen of death. All of a sudden it turned off, and it wouldn't turn on for quite some time, even after I plugged it in the charger. It wasn't long after the screen turned on, but it only displayed a bright black. I decided to turn it on and off a few times. Nothing worked.
I have also tried to call the phone from another one. It was as if the phone was simply off.

Hello ZarinaUrum,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone.
iOS: Not responding or does not turn on
http://support.apple.com/en-us/TS3281
Cheers,
Allen

IPhone 5s has consistent glitches, crashing, blue screen of death, etc.

I have an iPhone 5s running iOS 7.1.1 and I have had the following problems:
Weird glitches where parts of the display will disappear, become distorted, or be replaced with other parts of the display.
Whenever the above happens, my phone will also freeze and become unresponsive
This is also usually accompanied by the "blue screen of death".
It will then proceed to restart
If anyone can help me, it would be greatly appreciated.
(also I restored my iPhone, but the problems persist)

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

I have a new iPhone 4 and every time I plug it into my laptop I get the "blue screen of death", it didn't do this the first time because I downloaded all my music from iTunes but ever since it has done this. Anybody have any insight?

I have an iPhone 4 and downloaded all my iTunes music to it. Now when I connect it to my laptop I automatically get the "blue screen of death", does anyone have any insight into this problem?

This will happen if you have photos in your camera roll and an out-of-date scanner or webcam driver. See this: http://support.apple.com/kb/TS1502

Blue Screen of Death when calling skype on iphone/...

Every time i call a person on skype on iphone or s6 (i think any smartphone) my computer crashes and causes blue screen of death. i have windows 8.1 running and this also happened on win 8. i have tried uninstalling, clean installing, deleting all old files of skype and then installing but nothing has worked.
on aside, when i get a call from another desktop skype as well, invariably, i cant connect the call at first attempt. clicking on accept does nothing and it will continue rining. even clicking on reject does not work after. the only option is to kill skype from task manager and then restart it. it then works fine for first call i make. it then has similar issue on later calls. not neccessarily the 2nd call. its regular but also random in nature.
i have not idea what is the problem. do you?
skype version 7.5.0.102
here is the summary of BSoD last night
Fault bucket AV_rtsuvc!Unknown_Function, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=AV_rtsuvc!Unknown_Function&State=1&ID...
Cab Id: 820ea6ec-6de2-4d12-bd98-0fdae73a883d
Problem signature:
P1: 50
P2: ffffe000ef655ff8
P3: 0
P4: fffff800e54fc0c0
P5: 0
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
C:\Windows\Minidump\061315-85671-01.dmp
C:\Users\Madhvendra\AppData\Local\Temp\WER-220125-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Madhvendra\AppData\Local\Temp\WER2DD3.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_a9ac997f524f3a2a4a3ec8b634fedacf174d_00000000_cab_15346984
Analysis symbol:
Rechecking for solution: 0
Report Id: 061315-85671-01
Report Status: 0
Attachments:
BSoD 14 June 15.zip ‏10 KB

Your Realtek camera drivers are crashing. Make sure you have the latest drivers installed for your video card and camera. If the problem continues to occur update the camera drivers to the generic Microsoft camera drivers that come with the OS. Steps on how to update to those drivers are covered in the below graphic:

Blue Screen Of Death When Unplugging iPhone 4s(7.0.6)/iPod touch 5th Gen (7.0.4) !!

Now heres a problem i have been facing everytime i try an unplug iphone 4s/ipod touch 5...
and heres what i have tried out after searching the net and this forum
1) tried different usb ports
2) tried different cables all genuine apple products if someone has a reason/solution telling me to use genuine apple product
3) uninstalled drivers but not itunes
4) complete uninstalled itunes (full uninstalllation i mean deleting all files n folders from c drive after uninstalling)
now heres the catch !!
when i uninstall drivers and itunes and try connecting iphone/ipod ,drivers are automatically installed and i guess they are mtp or apple iphone/ipod drivers or whatever.. no when i download latest itunes and install it and connect device all works well... but wghen disconnect device BOOM blue screen of death !!
so i guess itunes is the problem !!! tried the whole thing repeatedly same result
itunes= blue screen of death !!!
hope someone can help me out here !! details of desktop and itunes given below and windows 7 crash report also can give link of dump files if required cause cant attach it here !!
desktop:- windows 7 ultimate 32bits
itunes:- latest itunes 11.1.5.5
after reboot alert:-
Problem signature:
Problem Event Name:    BlueScreen
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional information about the problem:
BCCode:    1000007e
BCP1:    C0000005
BCP2:    00041CE6
BCP3:    8E993A74
BCP4:    8E993650
OS Version:    6_1_7601
Service Pack:    1_0
Product:    256_1
help/solutions/links apperciated !! thanks in advance !!

Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help

Blue screen of death when disconnecting iPhone from computer

So I bought the iPhone and even though I own a Mac I decided to connect it to my work PC which happens to run Windows XP. Everything worked great until I took a picture with the iPhone. As soon as I connected the iPhone, the computer crashed with a blue screen of death. So I looked it up on the forums here and found the article that talks about what COULD be the issue. What Apple is saying with that article basiclly is that this is "your" problem and not theirs so good luck trying to find which one of the 50 drivers that I have on my machine causes the issue. I tried to fix it by updating the drivers that they recommend and the problem is still there. Fine, I will not take pictures with the iPhone.
And then yesterday out of the blue (no pun intended) iTunes gave me an error message when I connected the iPhone, I didn't pay any attention to it and dismissed it only to find out that now every time I remove the iPhone from the computer, it crashes it with a blue screen of death. So now I can't sync the iPhone at all! How much more unsaved work am I going to loss because of this product?
On a personal note, I am a huge fan of Apple's products but I am extremely upset about this. Not only did Apple create a sloppy software implementation, they are making it look like it's a Windows problem. None of the other products that are installed on my machine cause my computer to crash like that, and if I do have an outdated driver (which I doubt!) then the developers of those products have found a way to deal with them WITHOUT crashing!
Please advise
Message was edited by: gdror

ok. first I couldn't log in with my previous nickname (not sure why) so I created a new one. Anyways, thank you for your reply and I'm sorry for coming off like jack it's just that losing your data three times will do that to you. I will tunnel my anger back at Microsoft I guess.
In any event, I went back and took a look at my drivers and didn't find any Lexmark or Logitec in there, however I decided to remove the built-in camera driver that came with the laptop and that seemed to work (it turns out that Logitec makes that camera!). I also moved the USB cable to a different port on the computer and now I don't get the blue screen when I disconnect the iPhone.
Thanks again for your help, it seems like I am safely syncing again
p.s. since I can't log in as the original author you might want to have a mod mark the question as answered. thanks.

IPhone 5s blue screen of death on iOS 7.1

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