Iphone 5S'. Can't connect to the WIFI at our gym.

Question

Both my daughter and I upgraded to the Iphone 5s. We can connect to our home WIFI fine.  However, we cannot connect to the WIFI at our gym.  I can connect at the GYM with my Ipad mini running IOS7 (no cellular service on Ipad)
Both phones see the gym network and we are asked for th user name.  We enter it and get the "connected to ...." message.  But there is not a WIFI symbol or connection.
I went into the WIFI settings for the gym network on the phone, and sometimes see an IP address and subnet address bit no router info or DNS.  I tried resetting network connections and "forgetthis network" and tried to reconnect but had no luck.  The same is true for trining "renew  lease"
I have not had problems connecting to other WIFI networks
I am out of options.
Anythoughts?

Answer 1

I’ve had lots of issues with the Wifi on my 5S. While it works fine at home (all be it a lot slower than my 4S at making initial connections), at work it refused to connect. No amount of “forgetting networks” or “Reset Setting” would make a difference!
In the end I manually configure the network.
Settings -> Wifi -> Other
Manually enter the Wifi networks name (SSID)
Selected the correct Security  (Most likely WPA or WPA2)
Enter Password  (Option appear once you select the security type)
I now appear to have stable access to Wifi at work. Can’t guarantee it will work for you be is worth a try.