IPhone 5s connection issues with iTunes, mail, internet

Hi,
Recently (yesterday), my phone stopped receiving new email on my multiple accounts (gmail, yahoo, etc.) I would open the mail app on my phone and get multiple pop up windows saying, "Cannot Get Mail, The connection to the server failed." I had similar trouble when I then tried using other apps that use the internet, Safari, facebook. Keep in mind that both my mac book pro and device are connected to my wi-fi network. My mac book pro can access the internet and receive mail. I thought maybe connecting my device to iTunes would help, however my device can not be recognized by iTunes. Upon connecting my device via USB iTunes would immediately say "Itunes cannot connect to this iPhone. Could not connect to this device." I then turned on my iPhone only to see a window saying "Trust This Computer? Your settings and data will be accessible from this computer when connected" I selected Trust multiple times but this keeps poping up.
Any help would be greatly appreicated.
Serg

Hello, ddogjackson.
Thank you for visiting Apple Support Communities.
This sounds like you may be experiencing a self-assigned IP address. Try power cycling your router and testing the results. If the issue persists, I would recommend going through all of the steps in the article below.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
Cheers,
Jason H.

Similar Messages

How to troubleshoot iphone 5s connectivity issue with iTunes on Windows 7

When I connect my new iPhone 5s to my Windows 7 home edition PC with the latest version of iTunes, the PC recognizes it. From My Computer I can see a new item "iPhone", which can be opened to show internal storage (photos). However iTunes never sees my phone. If I run diagnostics from iTunes it reports that no devices are found. In the meanwhile, my iPad can connect and get recognized by iTunes without any problem.
What is missing?
Thanks.

Okay I found the solution - I'm still surprised this actually worked - which is to connect the phone through a powered USB hub. That's it! iTunes finally wakes up and syncs my phone!
I hope this helps those who might stumble over the same issue.
Cheers.

Iphone wifi syncing issue with itunes 10.7

My wife and I each have iphone 4's syncing on our respective computers running Win XP Pro SP3. After upgrading to itunes 10.7 and iOS 6, itunes doesn't reliably sync via wifi. It will sync once then won't a second time unless the computer is rebooted. If I try and click the sync button on itunes, it looks for the displayed iphone then says it can't find it and the iphone disappears.This is happening on both computers. I can direct connect the iphone with usb cable and sync, but it won't sync via wifi without rebooting. I've click the "sync with wifi" button off then on. Nothing works.
We both upgraded to iphone 5's. It didn't solve the problem. I upgraded my computer to a new desktop running Win 8 Pro. Everything transferred fine and the initial sync went well, but the problem persists. After my iphone 5 sync'd with itunes overnight, the next morning it wouldn't sync again via wifi. Again, trying to initiate a sync from itunes caused the it to look for the iphone and not finding it, the iphone disappeared from itunes. Once I restarted Win 8 and itunes, the iphone showed up in itunes.
It's not the iphones(it happened with both 4's and 5's), the computers(two differnet computers) or, the OS( happens with Win XP and Win 8) so it's got to be an isssue with iTunes 10.7 and possibly it's interaction with iOS 6. We didn't have the problem before 10.7 and iOS 6 (upgraded same time).
Any suggestions? This is annoying to not have these reliably sync without intervention.
Thanks,
Z

Just found another thread that helped...deleted the iTunes Library Genius file and now the Mac can load the library!

3GS iPhone Backup, Recognition Issues With iTunes 9.2

Since "upgrading" to iTunes 9.2, our computer's iTunes can no longer successfully back up my 3GS iPhone (always encounters an "unknown error") and it will no longer recognize my husband's iPhone 3GS at all. Because I upgraded iTunes before installing the OS 4 iPhone update on my husband's iPhone (although not my own), it seems to me that the problem is with the iTunes software update itself, not the iPhone OS update. I searched the forums, and saw that others seem to be having similar issues, although I didn't see a solution anywhere. Does anyone know of a solution, and/or whether Apple is working out whatever this bug is with iTunes 9.2? UGH - so. frustrating. Thanks!

just an fyi...i set up mobileme yesterday and had all my contacts, calendars, etc. synced and ready to go. so i hooked up my iphone to itunes and i "set up as new" and it didn't delete anything and it just synced fine.
i'm not saying the same thing will happen to yours but it seems that just going through the new iphone setup as a new phone just worked. i wouldn't do a restore unless it's really recent.
so, go ahead and try to just set up as new and you should be fine...i was.

Ipod connection issues with itunes

i know, i am the one-thousandth person to write in about a connection issue, but i just bought a 8gb nano. my pc is recognizing the ipod, but itunes does not automatically start.
instead, if i manually try to start up itunes, it either doesn't start at all, or when it does, it immediately locks up. or it will try as hard as it can to sync and then locks up.
once i disconnect the ipod from the usb port, itunes will come back to life. i have done EVERYTHING the support pages say, reinstalled itunes, dumped temp files, stopped conflicting software...everything short of sending in the new ipod to be serviced. please if you have run into this particular problem and/or you know how to fix this issue, please respond
i don't really want to send a brand-freaking-new ipod off to be serviced b/c i think this is a software issue.

Hello lalajamjam,
It sounds like you've done a rather good job of troubleshooting already. Other than testing to see if the issue is user-specific per ( http://support.apple.com/kb/TS1717 ) and possibly testing the Nano on another computer, there are few additional steps to try prior to getting it serviced.
Charles

HT1218 iPhone 4s connectivity issues with Time Capsule 4th generation

Out of nowhere, my iPhone 4s all of a sudden quit connecting to my Time Capsule's wifi. Have never had any problems until yesterday. Have read multiple forums that say reset your iphone, turn wifi off and then on, forget and then resgn into network, change the channels on wifi from automatic to different channels. Changing the channels worked for about an hour and then I was back to square one. Everything else failed. iMac and MacBook connect without any problems or delays at all. PLEASE HELP?!?!

Your TC replaced what?
Are you extending on 2.4ghz?
There is a chance the TC is lower than the router it replaced.. you may need to get the second Express closer to get a good signal so it can extend properly.. the idea is to have the express in about the centre of signal strength not distance.. use your laptop if you have one with a wireless analysis program like istumbler to find the signal at the TC from say 3M.. at the express 1 and at the express 2. Work out if the signal is too low and move them as appropiate.
Or.. think the arrangement and use something like EOP adapters direct to your office.. they can work hugely better than wireless. (or just as badly.. depending on the house wiring).

TS1702 Recently my iPad is having connection issues with iTunes and the app store. I always get the message, "Can't connect to iTunes"...can anyone suggest a solution?

I have tried everything. Wifi is working, I can use safari with no problems, I've tried restarting iPad, I've tried signing out then back into iTunes...and a reboot of my iPad. Nothing works!!!! Oh and I checked for updates and everything is up to date.
What is anyone's suggestion??? Need help please!!!

See:
IOS 6 App store crash: Apple Support Communities
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I have Snow Leopard 10.6.8 on my MacBook. Constantly dropping internet connection or message "error connecting to the network" comes up. No wireless connectivity issues with windows 7 laptop or iphone.

I have a MacBook with Snow Leopard 10.6.8. The last few weeks it has been constantly dropping internet connection, and one of these messages appear on the page: "Safari cannot open this page because the server where this page is located isn't responding" or "Safari cannot open this page because you are not connected to the internet" comes up. I will check Wifi and I am connected. No wifi connectivity issues with iphone or windows 7 laptop, this doesn't happen with either of those devices. I have unplugged and reset router, cleared cache, still happening. Any ideas? Thanks in advance.

Hi BCLor!
Try using the suggested steps in the following article to help you troubleshoot this issue with your Wi-Fi connection:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Issues with itunes 10.5 on Windows 7 (32 Bit) When Trying to sync iphone 4S or older

I see a lot of people out there, specifically windows OS owners (xp all the way to 7), having issues with iTunes 10.5. Here are the following issues I've encountered (some may only have one problem, others my have a combo pack of problems).
1. iphone 4S or older won't sync or backup
2. iTunes store won't open
The issue I found after using the diagnostics tool in iTunes (which is useless in identify scripting issues or major communication issues), reviewing the windows event log, and reinstalling all apple software and components, was the fact that my spyware and anti virus software was causing a communication error within apple's software. I use spyware doctor with anti virus. I had to uninstall spyware doctor in order for iTunes 10.5 to work. After that, everything worked well and I did a clean install of spyware doctor.
If the issue still persists, you might have to reset your internet protocol (TCP/IP). You have to run a command prompt as an administrator and enter the following: netsh winsock reset
Visit this Microsoft link for more info about resetting your IP: support.microsoft.com/kb/299357
Finally words: Apple, like all other software companies, continually encounter software glitches and issues because they don't test products correctly before bringing them to market- this has been a reoccurring theme for the last 2-3 years. The most important aspect of using any software should be functionality, efficiency, ease of use, and above all "A Positive End User Experience." Wasn't that Steve Job's mantra? We can all hope that Apple embraces his philosophy and vision for the many years to come. This, above all, is not a great start for Apple moving forward without their true inspirational leader.

Here is what worked for me for both 10.5 and 10.5.1 after hours of frustration with Itunes stopping and shutting down in the middle of a sync or tranferring Apps downloaded on my Ipad2 or Iphone 4:
Start iTunes in iTunes Safe Mode:
1. hold down the Shift and Control key together and click to start iTunes.
2. when you see the iTunes icon in the task bar, click on it.
3. you will get a box that says "iTunes is running in safe mode. Visual plug-ins you have installed have been termporarily disabled." [I don't know what plug-ins I installed but you should clearly see that these so-called visual plug-ins are likely the cause of your issues];
4. click Continue to open iTunes.
You could already have your device connected to your computer or do it after opening iTunes in its safe mode.
Now press your sync button and everything should work fine.
I also disabled Genius in iTunes preferences but I'm not sure if this is one of the issues causing these types of problems.
I hope this works. This may be the workaround for all of us Windows 7 64-bit folks.

Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
Any help would be much appreciated!

iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

ITunes and iPhone 4 sync issues with Windows 7 64 bit

I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
1. Some of the items were NOT copied to iPhone "iPhone" because one ore more errors occured.
2. Attempting to copy to the disk "iPhone" failed. An internal device error occured.
3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
4. The iPhone "iPhone" can not be synced. The required file can not be found.
5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
6. The iPhone "iPhone" can not be synced. An internal device error occured.
These errors keep appearing one after the other.
I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
I have tried changing time zones.
I have created a new user account on same laptop and still have same issues with iTunes.
Restore fails with error "Unable to read file or file is corrupt".
Yet iTunes works fine on a 32bit operating system of Windows 7.
The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
I have been trying for over a week with every piece of trouble shooting I can find to make this work.
Any help or further information would be VERY GREATLY APPRECIATED.
Thanks in Advance

I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
I've gotten a ton of errors, here's a sample.
iBooks couldn't be installed on my iPhone unknown error 0xE800000C
Textie couldn't be installed on my iPhone, unknown error 0xE8000013
"failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
unknown error 0xE8004006
"duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
I tried everything discussed in the following thread but it did not work.
http://discussions.apple.com/thread.jspa?threadID=2401822
Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
Just grasping at straws here....

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!!

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. This just started happening today (2/19/14)! Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!! BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops. Again, HELP!!!!

You may not really be connected to your WiFi network.
Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

My iPhone 5 won't let me use my apps until I connect them with iTunes after downloading ios7. Solutions?

My iPhone 5 won't let me use my apps until I connect them with iTunes after downloading ios7. There's just a thing that pops up and says that in order to activate banners and push notifications I have to connect the app with iTunes. The thing won't go away no matter how many times I push ok, and it doesn't give me another option. Solutions?

Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck!

Issues with iTunes Media Folder resetting to default location

This is my 1st post to the Apple Support Community (the problem I have is with iTunes, but I believe it also has to do with the way OS X Lion is setup and the way Networked Drives are mounted in it) ...so I hope I've posted this to the correct place. Thank you in advance for any help I'm going to get here. I have no expirience with Mac OS X's (coming from a Windows background) so please bear with me, but I am a S/W Tester by trade so I'd like to think I'm resonably IT literate.
ISSUE:
I have a problem with iTunes and my Media Folder resetting constantly - my Setup is a MacBook Air, with an Apple Time Capsule 2TB which is providing my Wifi Network.
I want to setup iTunes so that it will permenatly point to my Data Folder on the Apple Time Capsule, so that when I download purchases, synch iPhones, or rip Music it will end up on the Apple Time Capsule and not on the MacBook Air's SDD Drive
I though I had managed to do this, but after I shut down the MacBook Air, and then logged back in to rip some music, iTunes had repointed to the MacBook Air's SDD, and all the CD's i ripped were saved there instead of the Apple Time Capsule. So far I have done the following;
STEPS CARRIED OUT SO FAR:
1) Connected the MacBook Air to the Wifi Network provided by the Apple Time Capsule - I can see the Time Capsule in the Finder app.
2) Gone to GO MENU > LOCATE SERVERS and selected the top level DATA FOLDER on the Apple Time Capsule....I believe that I've managed to create an ALIAS (Shortcut?) that points to this, and it's on my Desktop.
3) Next I went to SETTINGS > USERS > and made sure that ALIAS (Shorcut?) to the DATA FOLDER on the Apple Time Capsule is always loaded up on startup for my UserID
4) Next, I found my iTunes folder, and MOVED it from the MacBook Air SDD to the Apple Time Capsule's HDD over the Wifi Network.
5) I then went to ITUNES PREFERENCES and changed the MEDIA FOLDER it pointed to, from the MacBook Air's SDD to the one on the Apple Time Capsule.
6) Then I logged out and shut down the MacBook Air.
7) I powered on the Macbook Air, and logged in, then ripped some music - I then found that iTunes had created a new iTunes Folder for my User on the MacBooks SDD and all the CD's I ripped had been saved there. Also under the ITUNES PREFERENCES menu, it looks like iTunes had reset the location of the MEDIA FOLDER...
I don't know if this is an issue with iTunes or not - I'm assuming it's a setup issue on my part, and that maybe I haven't created a permenant link to the Apple Time Capsule as I thought I had. If it helps I was attempting to do something similar to whats described in this YouTube video; http://www.youtube.com/watch?v=mA399lEXRTE
Thanks again for any help
Regards
Codename21

Codename21 wrote:
4) Next, I found my iTunes folder, and MOVED it from the MacBook Air SDD to the Apple Time Capsule's HDD over the Wifi Network.
if you really moved your entire iTunes folder, the next step needs to be launching iTunes while holding the option (⌥) key, clicking on choose library at the prompt, and selecting the iTunes folder you moved to the TC.
as for auto-mounting the TC's disk on startup, you might find this discussion interesting.

Windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4

The sync starts and then windows 7 will crash to the blue screen, dump the memory, and try to restart. So far, I have not found a solution to this issue. Please help. (windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4)

Greetings strepac,
Welcome to the Apple Support Communities!
I understand that iTunes is becoming unresponsive when you connect your iPhone and try to sync it. In this situation, I would recommend reading over the attached article and working through the suggested troubleshooting steps within.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

IPhone 5s connection issues with iTunes, mail, internet

Similar Messages

Maybe you are looking for