IPhone 5s died overnight while charging, blue screen and logo loop
I was charging my iPhone overnight and woke up to a dead phone. Tried restoring with iTunes a few times with no luck, it kept giving me the error code 40. Everything on my Mac is up to date and am having no trouble connecting to the iTunes servers even though I'm in Kathmandu, so I assume this is a hardware issue now.
Tried to put it into DFU mode without any success, the only thing that it did was give me the blue screen, Apple logo, yellowish screen loop before going off again. Requested a call w/ Apple (Case ID: 608858029), but unsure if they'll have any luck reaching me through my Google Voice number on my laptop since I'm in Kathmandu and my phone is now obviously not working.
Even though I got the phone in late September last year, according to Apple I'm already out of warranty? Thought they had a one year warranty? In addition I cracked my screen back in March, so does that automatically void my warranty even though this BSOD seems to be an unrelated issue? The phone was working fine with the cracked screen for over a month. If my warranty is void and I'm not going to be getting any help, I might open up my phone and disconnect my battery as mentioned in this thread.
All suggestions appreciated. Since I'm going to be in Nepal / Tibet for another month, I might pick up a cheap Android phone if all else fails.
Due to the crappy internet connection, had trouble answering the calls in time every time Apple tried calling so I ended up calling them and had a very pleasant discussion with the CSR for about 30 min.
Phone would've been replaced under warranty except since I cracked the screen, I have to pay the out of warranty cost which is about $269 + tax. Reasonable even though it's much more than the $50 I was going to pay for a replacement screen. But the whole BSOD put a dent in those plans.
They also directed me to Apple Care in China, the closest country with authorized Apple centers to Nepal. Gave me the number (864006272273) which was helpful. But since I'll be on the move for the next four weeks I have no idea how they were going to get the replacement phone to me... unless they send a porter with it and track me down somewhere on the trail in Amphu Labsta.
Guess I'll just hold onto the phone until I get back to NYC.
Similar Messages
-
friends help me plz
my iphone is crashed and go to bloue screen
i conect it to pc and try to restore but erroe 40 is display and cant continue restore
what i do now?
im in iranHi aminno,
If you are having issues with your iPhone being unable to restore due to an error, you may want to follow the steps in this article to get you back up and running -
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
Thanks for using Apple Support Communities.
Best,
Brett L -
my iphone 5s has been showing a blue screen and shuttiing down. yesterday night it did just that and now will not reboot or even restore through itunes.
what should i do?Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
Still getting blue screen and restart on 5s
Hi,
Recently my iPhone 5s has been getting the blue screen and restart bug again. I have had the phone for about 2 months. When I first got the phone I got the blue screen a few times until 7.0.4 got released which seemed to fix the problem.
It has returned in the last week and has become unbareable. I've tried deleting itunes from my mac, reinstalling it and then restoring my phone as a new iphone. I have done this twice and it still hasnt fixed anything. I have disabled icloud completly. Ive deleted nearly every app from my phone too.
Unfortuatly there is no Apple store in Ireland. I dont have 699Euro on my debit card to do the express replacement service. And the carrier I bought the phone from said it can take 3 weeks for them to get a replacement back from Apple.
Ive rang apple and all they could suggest is to get a replacement.
If anyone on here had any suggestions on a fix, I would be very grateful!!Also, Apple told me it would be 2 weeks if I didnt use their express replacement service. They would send me out a box to send my faulty phone in. Then when they recieve it, they will send me the replacement.
It would take 2-3 working days to do their express replacement. But i need 699 eur in my bank account to do so.
My carrier told me 3 weeks if it was to go through them and they would give me a simple basic Nokia phone for the 3 weeks.. which i dont want.
I dont want to have to go through the hassle of not having a phone, or using a basic one for 3 weeks... So i was hoping someone might have an idea how to fix the problem -
My iPhone 5 is overheaded while charging and the screen is black and is not working. What should i do?
Sounds like a battery failure. Your phone is under warranty. Bring it back to Apple
-
Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
While finalizing I get the blue screen and my laptop shuts down? HELP!
I pasted the diagnostic thing below but dont understand why I keep getting that blue screen and my computer to shut down on me. I have tried a couple of different brands of c.d.'s and can't figure it out. The computer is 2-3 months old I dont get it. Please help!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-FJ290P
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: dvd43llh (3.5.0.0), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHTS541010G9SA00_______________________MBZOC60D, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEERDVD-RW__DVR-K16D________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: PIONEER DVD-RW DVR-K16D, Rev 1.00
Audio CD in drive.
Found 19 songs on CD, playing time 76:13 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:01:65
Track 3, start time 08:02:08
Track 4, start time 11:43:11
Track 5, start time 15:43:55
Track 6, start time 22:23:05
Track 7, start time 25:45:55
Track 8, start time 29:38:08
Track 9, start time 33:28:34
Track 10, start time 37:56:60
Track 11, start time 42:25:28
Track 12, start time 45:26:27
Track 13, start time 49:08:66
Track 14, start time 54:05:27
Track 15, start time 57:58:62
Track 16, start time 60:52:58
Track 17, start time 64:56:31
Track 18, start time 68:26:42
Track 19, start time 73:01:53
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4 10 16 20 24 0.
The drive DVDRW speeds are: 4 10 16 20 24 0.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: PIONEER DVD-RW DVR-K16D on -128(0xffffff80) media at speed 0X.I recently purchased Norton stuff and loaded it but dont know how to do all that stuff you said to do.
okay.
was that Norton Internet Security 2006? if so, right-click on the yellow ticky-Norton thing down in your task bar, and select "Norton Protection Center". click the LiveUpdate button. install everything it says is available at LiveUpdate. restart the PC if it asks you to.
open Norton Protection Center again. click on "Norton AntiVirus". click on "Scans". click on "Run full system scan".
once that's finished, and you've dealt to everything that shows up, do a spyware scan. if you don't have an antispyware program, download and install the free trial version of Ewido, and scan your PC with that.
ewido anti-malware download
once that's finished, and you've dealt to anything that shows up, go to the Symantec website (they make your Norton), and run one of their online virus scans. they take an eternity, so you may want to do that overnight:
Symantec Security Check
to do a disk cleanup, go "start > all programs > accessories > system tools > disk cleanup"
to run chkdsk (that's a disk checking/repair utility in Windows), close all active programs, go into My Computer, right-click on your hard drive, select "properties", click on the "tools" tab, and click the "check now" button.
to do a disk defrag, go "start > all programs > accessories > system tools > disk defragmenter"
love, b -
IPhone 4s loses battery while charging?
In the past week or week and a half, I noticed that my iPhone acutally loses battery while charging. I use my phone as an alarm clock so I plug it in overnight to be fully charged by the morning. I noticed it when I plugged it in one night at about 80%, I woke up and it was 20-30%. This has happened consistently every night since it started, not always to 20% but around 60% or slightly higher. I've tried charging to outlet I used, turning off my wifi overnight, taking the case off at night and closing all of my apps so there is nothing running in the background. I even turn my brightness all the way down. I have no idea what's wrong and nothing is able to fix it. My phone isn't new, it's about three years old (I got it a few months after the 4S came out originally). Is the phone just getting old and needs to be replaced or does it need to be sent back to Apple to be looked at or have the battery replaced?
Charging the battery means doing work on the battery and does produce heat. How much heat is the quesion. Is your iPhone to hot to handle or is it just getting warm? Warm is normal, and if you feel the charger it will also be warm while charging.
If the iPhone is too hot to handle, that is not normal and should be checked out by an Apple tech at an Apple store genius bar. -
Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks
In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section. -
i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Malvinfromny wrote:
... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first... -
i came home and my iphone is now frozzen on the apple screen and it hasnt been doing anything i put it in the charger and its not doing anything how do i get it to work so i can text and call and stuff
I got to that page but clicking on the Subscribe Free had no effect.
Nothing showed in the Podcasts nor the iTunes U.
In fact I also subscribed to Stanford's lectures and despite actually managing to DL them there is still no subscription in iTunes U, just the Intro to Computer Science belatedly.
Peter
I'd like to attach the screen grab of the out of order and randomly DLed selection of Harvard's course, but the forum won't let me attach it even though it is only 456k. Correction, close post and retry and now it lets me. NB how intermittent the DLs are and in no particular order. -
My iPhone 5s was updating while charging and now it not turning on or charging or reseting please helppp!!!!!
In the U.S. $199
-
Iphone is flipping between blue screen and apple screen
My iPhone just went black and dead and has done this almost daily for the last 3 weeks.
I was told to reboot and did so each time. Now, after the last black screen...after the reboot, the iPhone is just flipping between the "apple" screen and a blue screen. ???iOS: Not responding or does not turn on
-
IPhone 6 Blue Screen and Static noise?
So basically, here's the gist. I recently (not really recently, around October/November 2014) got an iPhone 6. I had gone straight from the 4 to the 6 so I haven't adjusted to it not being able to fit in my back pocket like my 4 did, resulting in it falling out of my pocket and landing on concrete, cracking a lot of the screen. Now, I'm fine with cracks so long as it only messes with the appearance of my phone. Meaning if it functions normally I see no need in getting it fixed. It functioned perfectly fine the following months until maybe mid-Decemberish where this happened for the first time. I was on Instagram trying to view a video. The "buffering video" symbol disappeared from the upper right hand corner signaling the video had started but I was still staring at the same thumbnail image. Thinking maybe it was a rip off video I decided to try and view another video. The same thing happened. As well as another time with one of my own videos. So this third time it happened the video began to play but then froze, but no pause or stop button appeared as usual. Instead my phone went to a blue screen, and static was heard coming from the speakers very faintly. It then went black and rebooted, taking me to the home screen. I looked into this issue and was told it was probably just a software problem and wouldn't happen again. Since then I have been experiencing bugs such as my screen lagging or simply not responsing to my touch, apps crashing the moment I open them, and my camera acting up, but it never went blue, though Instagram videos still refused to play. Until just now. Once again I was attempting to watch an Instagram videa that started to play but stopped mid-video and the screen went blue again with the same static then back to black and proceeded to reboot. By now I've decided to seek professional help which led me here to this forum. Any help? Thank you.
Today was second time I got my phone back without Apple Premium Service Provider found anything wrong. I get "blue screen of death" all the time. I have even tried to create a new Apple id but I got the "blue screen of death" directly when i tried to install any apps.
I now have an expensive worthless iPhone 6 that I can't use and Apple says it's nothing wrong with that. I'm going to throw this piece of **** in the garbage and buy a Samsung instead because I need a phone that works and that I can rely on.
Thanks for nothing,
A former satisfied and loyal customer -
i have turned off my iphone 5s but i got a blue screen when i tried to turn it on back, and i tried to press the power button with the home button but it wont work
fadijaber wrote:
i have turned off my iphone 5s but i got a blue screen when i tried to turn it on back,
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...
Maybe you are looking for
-
Logic sounds into Band In a Box
Anyhow - I'd love to know how to get Logic sounds to work withing BIAB. Found this thread on the internet: http://wordpress.37hz.net/?p=347 Does this thread sound right? I downloaded the guy's Logic file - can't get it to work. I don't understand the
-
Why does my web gallery say I have no published albums when, in fact, I have two that showed up yesterday?
-
I have an hp psc1210 and I can print on legal size paper from my desktop, but when I am on my laptop that is on the network, I can't print on legal size paper. If I am using word perfect, the software automatically adjusts the bottom margin to 3.48"
-
ITunes update on my phone won't go away
I updated my 4s phone to the iOS 7.0.2. While that was installing the iTune update image is on the screen and won't go away.
-
Radio files won't play in iTunes
Please help. I have been searching the support and discussion areas for 2 days and can't figure out my problem. Some radio files will play when opened in iTunes; others won't. From reading the posts and ideas, I've eliminated several things: - increa