IPhone 5s intermittently powers off. I have to do a hard restart (simultaneously hold down power button and home button). Is there a cause and a fix for this?
iPhone 5s intermittently powers off. I have to do a hard restart (simultaneously hold down power button and home button). Is there a cause and a fix for this?
Hello TJLapplesupportcom,
Thanks for using Apple Support Communities.
Please follow the troubleshooting steps below to resolve this issue you're having with your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H.
Similar Messages
-
IPhone 4 keeps powering off at random times
My iPhone 4 keeps powering off at random times, I have restored it 3 times. It was real bad like every 15-20 mins, but after the restore, it is random.
It may turn off 2 times in an hour and be fine the rest of the day. Or it may turn off every 4 hours...
Nothing triggers it more then Ipod setting, Listening to the ipod.
Any Ideas?I had only the base apps. No music no other apps. Just played around with settings and checked mail. It did it with that as well.
Took it to my local apple store. They replaced it. New phone going strong so far. Full restore. All apps, all music, all ringtones, and movies. No issues so far... Seems like it was just a bad phone. But they took care of it! -
My iPhone 3GS keeps powering off at any point when between 5 and 50% battery remains.
I could be in the middle of texting, receiving a call or using an app when all of a sudden the screen goes black and very faint randomly distributed lines are visible from the top of the screen to the bottom. The display looks a little like a barcode. I am then unable to restart the phone without plugging it into a power supply. I've looked on the Internet and cannot find a similair case.
It is so frustrating and I am continually thinking it will crash at any point.
Any help or suggestions would be very much appreciated.
ThanksWhen the "white symbol" is the white Apple logo, it is starting up....
Can take some time. -
My iphone died & I plugged it back in to charge when it powered on the screen remained black. I can hear when I receive a text and siri. I have tried holding down the sleep and home button and restoring in itunes neither worked. The screen on the phone is cracked but has been working fine until now. Please help!!!
Here's how to perform the restore:
HT1414
If you can actually get to restore, maybe (I estimate a 0.01% chance) you'll be able to do a backup before the restore. Actually, from the symptoms you describe, I suspect a restore won't work either and you'll need to do a recovery.
Just in case, if you need to recover (restore fails), here's how. Note you may have to try to get into recovery mode more than once.
http://support.apple.com/kb/HT1808 -
HT1476 iPhone 5 keeps powering off between 15&25% battery.
My iphone keeps powering off between 15&25% battery. When I try to power it on after this it says that it needs to be charged. When I attach it to the charger, it comes back on right away with 15%+ battery life still. Any ideas?
Perform a Restore... If necessary... Restore as New and then Re-Sync your Content.
Restore > http://support.apple.com/kb/HT1414 -
Since updating my iphone 4s to the most recent update it will no longer connect to the wifi at work, where I am not a network administrator and do not have privliges to reset passwords and turn the routers on and off. Any other suggestions for re-connecting? I have never had a problem before and can still connect to other networks i am a part of...
Try Resetting your iPad: Hold down the sleep and home buttons, wait for the Apple logo, let go of the buttons.
-
As i turned on my iphone 4s on and connected to a wireless internet a page opened from the app firewall ip and i usually choose all connections. so it got stuck i held the standy by button but it won't turn off. so i held the standyby and home buttons. when it opened all apps music and pics where not there. why? then i enterted photos and the loading logo appeared then the standyby appeared and i entered my password and everything in my iphone was there but thing were scattered and apps wheren't in folders everything was messed up but no photos or music AND IT SAYS UP IN THE MIDDLE OF THE SCREEN EXIT SAFE MODE. so i restarted it again and it opened and nothing was there and again i entered photos and the samething happen again. why did this happen? and can i get my data back? and in the usage it says that these thing are there but not showing.
stevejobsfan0123 wrote:
The Find my iPhone service option is given to you when you first set up the device. If you just reset it, you may have been given that option. So, in other words, the service may have been enabled even if you didn't realize it. You can then go to www.icloud.com and click on Find my iPhone, and have it play a sound. Or, you can use the Find my iPhone app on your mom's iPhone, but the service would still need to be turned on on your iPod.
Unlike Compukid said, Apple will not assist in locating a lost device without the Find my iPhone service.
I found that out 2 years ago, it's just that I thought Apple might have changed that. -
My friend switched his phone number from an iPhone to a Blackberry. My phone still wants to use iMessage to send him a text and won't let me send it as a text unless I turn off iMessage on my phone. Is there a fix for this?
jengrz wrote:
My friend switched his phone number from an iPhone to a Blackberry. My phone still wants to use iMessage to send him a text and won't let me send it as a text unless I turn off iMessage on my phone. Is there a fix for this?
TechCrunch posted a solution today that applies to this problem, I think.
Go to: https://supportprofile.apple.com/MySupportProfile.do
Click your old iPhone and "unregister" it.
More info here:
http://m.techcrunch.com/2012/01/05/i...d=tc_home_art& -
My iphone was stolen and we actually recovered it using the find my iphone app! Is there a way I can tell what the thief might have looked at in the interim? I know about hitting the home button twice to see recently used apps, but what if they then swiped to close them? i just want to know if this <bleep> was looking through my private info. TIA
Sorry marcia,
There is no way to tell what activity went on on your device when it was out of your hands.
Sorry,
GB -
I have no service on my iphone 3gs. Is there a fix for this problem.
I have no service or no 3G Network on my iphone 3GS. Is there a fix from Apple for this problem.
Sometimes this happens to me, I know I am old school as well with an iPhone 3g hey what can I say I got a great deal on it. If I do a reboot, hold the power button and home button down for 10 seconds, and then hold the power button down until the apple logo appears it usually fixes this issue.
-
Hi everyone,
I've recently updated my iphone 4s with the ios7 update and there was a bug fix I also downloaded recently but I hadn't noticed anything wrong at the time. I know it's not happened that often today but does anyone have any problems with their 'slide to unlock' button and have to reload their iphone again? Do you think there'll be a bug fix for it? Just worried as it's not old and I have a feeling I shouldn't have bothered with the update at all.Why would you think it's a bug? If it were a bug EVERYONE would be having the same issue.
Basics from the user guide are restart, reset, restore from backup, restore as new. -
Hey my lock screen button and home button jammed it doesnt work.How can I fix this problem.But first of all I live in Turkey.But my Iphone 4 is bought from apple store victoria gardens CA.Do I have warranty in Turkey ?
The warranty is only good in the country of purchase.
-
My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?
have you tried charging the device ?
if so and it still does not work you can try a Forced Recovery..
by holding the HOME button down and plugging it into your computer at the same time..
http://support.apple.com/kb/HT1808 -
my ipad will not let me slide to log in, or power off. I have tried to hold down the sleep and home button at the same time, but that did not work. D o you have any tips for me? Thanks.
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
My IPhone 4 won't turn on , I have tried holding the power button , the home button for 20 secs and it won't work , tried putting it into DFU mode and nothings happened , last night I updated it to 6.0.1 since then it hasn' t turned on , what should I do?
I suggest charging it for several hours, then trying again.
Maybe you are looking for
-
While creating external table getting KUP-01005 error
ORA-29913: error in executing ODCIEXTTABLEOPEN callout ORA-29400: data cartridge error KUP-00554: error encountered while parsing access parameters KUP-01005: syntax error: found "identifier": expecting one of: "badfile, byteord ermark, characterset,
-
Hello, I have loaded Windows 7 RTM on a T500 and all was well at first but now I get a blue screen on bootup that mentions lnvobus.sys and the laptop just constantly reboots in a loop. Has anyone else seen this? Is this referring to the broadband c
-
Realising changes in an open ResultSet
Hello, I'm currently working on a project using simple JDBC and Swing and having some problems getting the application to realise changes made to a resultset that is open all the time. I have a simple Manager class that, in essence, looks like this:
-
I was moving some photos to desktop and accidentally started the computer flooding the desktop with jpegs. I turned the computer off to stop it continuing. These jpegs cannot be opened and if I try to trash them it says they are being used or that it
-
hi all! hda-intel causes trouble when hibernating. when i wait und unload this module, then hibernating/suspending works. i tried adding this module to the pm-utils SUSPEND_MODULES list, but it does not work properly. hibernating still freezes... fro