IPhone 5s Key Pad Touch Tones not recognized on some calls

When I am on a call and it asks me to click "1" or "9" sometimes the number is recognized and sometimes it is not. The most frustrating is that my apartment building door buzzer will not recognize 9. My iPhone 5 worked fine but I am having trouble with the 5s.

A little help, please? Anyone have any ideas? I'd be so grateful...

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