IPhone 5s, Outgoing calls makes connection, no voice

iPhone 5s - Outgoing calls makes connection, no voice.

Just spent the morning trying to resolve this problem.  If you want good support, Apple support is not the place to go:  See the following.  My phone is working now, but the support received from Apple was of no help.
There
are limited places to post the following comment so here it is: Contacted apple
support today for Iphone 5c issue (phone would not make outgoing calls,
intermittent and when there was a connection, receiving party could not hear me
unless I was on
speaker. After contacting my service provider, resetting my phone and checking
problems with service, they connected me to Apple support. Apple called me and
gathered my information, cell number I was calling from (not my cell with
problem). We worked through some possible issues and then she said she was
going to call my cell to check connectivity. She proceeds to hang up on the
call we were on and attempts to call my cell. My cell was not working properly,
hence my call was made from a different phone. Support person can not reach me
through my celll ( because it was not working properly) instead of contacting
me back on the number I gave her in case we were disconnected, she leaves a
message for me to call Apple support back to resolve the problem and she was
going to add to the ticket that we were disconnected. Oh and she neglected to
leave me a call back number so that didn't help much. Didn't give me a ticket
number. I use to love apple. I guess you either love them or hate them. I now
hate them and will tell everyone that they have the worst support I have ever
encountered. I have seen many issues with Apple phones whenever someone updates
their IOS as recommended. If you want anything more than sub par support I
would suggest you go anywhere except Apple. Posting on as many social media
sites as I can, since this is the only source I have to complain. Not that
these complaints will be taken seriously.

Similar Messages

  • IPHONE 4S incoming calls go directly to voice mail. This is a brand new replacement phone. Prior phone didn't have this problem

    IPHONE 4S incoming calls go directly to voice mail. This is a brand new replacement phone. Prior phone didn't have this problem

    Slide up from the bottom of your display to access the control panel.
    Look for the button (should be at the top) that shows a crescent moon.
    Tap that button. It should say "Do not Disturb: Off".
    Then try it out and let us know if it worked.

  • Iphone 4s outgoing calls garbled

    As of yesterday when I make a call on my iphone 4s the person on the other end can't hear me because the sound is garbled.  I can hear them fine.  The phone is about 2 months old.
    I've used dust-off in the mic but that hasn't helped.  Anyone know what's up?
    Thanks,
    Eileen

    I recently moved on to iPhone 5 but when I used my 4S, it had that issue some times when the network would be weak. Try testing it out in an area of strong cellular network and if the phone still does that there could be an issue with the way the micro sim is sitting in the sim tray or perhaps with the iPhone hardware itself. A trip to Apple store is in order for a genius to check your phone out (assuming you access to a retail store that is). Good luck.

  • IPhone 5s outgoing call list unknown random phone numbers

    I got a call from a friend yesterday, when I hung up it was a different phone number that what they had called me when I picked up the phone.  I checked my outgoing phone call list and there are a bunch of phone numbers from all over the country.  What is going on, the phone I got a week ago brand new from the local verizon store.

    Had same issue as other weak and dropped calls. Sent me new phone but there ** means I will need to go to the store which I dread. Cannot remove sim card with paper clip. Geez I have had it with this upgrade!

  • IPhone 4S - Outgoing call no audio

    Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. 
    Anyone else having this issue?  I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..
    Thanks...

    What I have figured out is that when this happens, if you use Siri once, it will "reset" the audio out.  I have confirmed it twice. 
    So please try that the next time you are stuck with no audio out.  Use Siri, and see if the audio works after that.  And report back your results so everyone else can benefit from it.
    Thanks everyone.
    Jeff

  • IPhone 4S Outgoing call no audio,can anyone help me ?

    on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.
    i started use my iphone 4s on 23th Dec,
    Hopefully it can be fixed with a patch, but at this point, Apple hasn't even acknowledged that it's a known issue (at least not to me).

    Check this:
    https://discussions.apple.com/thread/3404857?start=0&tstart=0

  • Iphone 4 drop calls & make a call from my contacts while I am calling

    I am on EDGE, not 3G.
    My old iphone 3G never dropped a call during conversation from my home,(I have a very good signal at home).
    My new Iphone 4 ,from the same location,home,same place,is droping calls during conversation , and is making a call randomly from my contacts while I am calling/talking, without loosing any signal (always 5 bars),and without touching the antenna.
    I hope the new update will fix those problems

    Update is likely not relevant. Take it to an Apple store. It may be a proximity sensor issue.
    Phil

  • IPhone 6 prioritizes poor 4G Connection over strong network extender 3G signal

    I use the network extender due to poor coverage in my basement.  I have spent multiple hours with both Verizon and Apple trying to figure out why sometimes my iPhone 6 won't connect to it, including a hard reset of the iPhone.  I finally figure out that the iPhone 6 prioritizes getting a 4g connection, not matter how poor, over a 3g connection, no matter how strong.  As a result, my phone will occasionally latch on to a weak 4g signal and not connect to the Network Extender.  When I then get or make a call, the connection and voice quality is terrible.  The only work around is to completely turn off LTE.  This forces connection to the 3G Network Extender.  Of course, I then forget to turn it back on when I leave the house.  Are there any plans to provide some sort of a fix or a setting to make this more convenient?

    PROBLEM SOLVED (so far). My wifes iphone 6 plus had the exact same issue. . .would keep going back to the weak 4G signal over the network extender.
    To fix it, go into SETTINGS>CELLULAR>Enable LTE and set to DATA ONLY. . .NOT Voice and Data.
    So far so good. . .only affects being able to make calls and surf the web at the same time, so if you don't do that much then you're not going to be inconvenienced too badly.
    Hope it works for you!  Also, if the iPhone 6plus is like my Note3, then it has 2 antennas, 1 that's hooked into 4G and the other one that's connected to the network extender. . .it defaults to the 4G signal, so it may only show minimal bars till you actual make or receive a phone call then it'll jump to the network extender signal strength.
    Good luck!

  • My iphone 5 won't make outgoing calls

    my iphone 5 won't make outgoing calls....i tried to restart network settings and then my whole phone all together....also i tried on wifi and off wifi and it wont ring......What should I do????

    Settings > General > Reset > Reset Network Settings.
    Shaker Ahmed wrote:
    whats can i do any one from apple suprted replay mee fast
    These are user to user support forums, as clearly stated in the Terms of Use that we all agreed to when signing up here.  Apple does not read or respond here.

  • I have a iPhone 5 and I am not able to toggle between the show my caller Id option on and off. How can I do that ??? It always shows greyed out and also because of which I am not able to make outgoing calls. So please help

    I have a iPhone 5 and I am not able to toggle between the show my caller Id option on and off. How can I do that ??? It always shows greyed out and also because of which I am not able to make outgoing calls. So please help

    Not all carriers allow that to be set using preferences in the phone. Contact your carrier.

  • My iPhone 6plus will no longer connect to my Dodge UConnect system. Phone calls get a beep "phone call completed" message. Music will play though. Just can't make calls. Tried turning off iCloud and repairing but nothing works. It did work a few days

    My iPhone 6plus will no longer connect to my Dodge UConnect system. Phone calls get a beep "phone call completed" message. Music will play though. Just can't make calls. Tried turning off iCloud and repairing but nothing works. It did work a few days

    Hi Jpcbew,
    The article linked below provides a lot of great information and troubleshooting tips that can help you resolve the issue with your iPhone 6 Plus connecting to you car stereo system. 
    Get help using your iPhone, iPad, or iPod touch with your car stereo - Apple Support
    So long,
    -Jason

  • Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own.  I just watched it make the outgoing call as it sat in front of me.  Should I think that it has a virus? What should I do about it?

    Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own.  I just watched it make the outgoing call as it sat in front of me.  Should I think that it has a virus? What should I do about it?  
    Also, it's been a little quirky lately: slow to respond to key pad touching and making it impossible to delete Apps?
    Should I try wiping it and restoring it to factory settings?
    Thank you.
    Ben

    It isn't a virus.
    I would try the Restore from backup first and if that does not help try a Restore as a new iPhone.

  • Can't Make Any Outgoing Calls After 7.0.2. Update iPhone 5 Verizon???

    After I updated my phone to 7.0.2. I ahve not been able to make outgoing calls. And when I speak into the phone all i cam here is myvoice through the ear piece. I would have o hang up and try again atleast 3 times to get the call to go through. Also when on the phone with headset the phone will constantly say call failure even though I have a strong signal. It's an iPhone 5 thru Verizon. Please Help!!!

    The same problem for me. When i'm trying to make outgoing call, 60% of times it's just freezing at "Calling...." without any sounds inside. When i'm trying to cancel phone call, it's freezing at "Cancelling...". But 2-3 minute doesn't do it.
    My friends most of times can't phone to me because iphone always unavaiable. The one things that helps - every time reset phone with button. During one day it can be 20-30 times.
    THIS IS THE WORST IOS WHAT I EVER SEEN... iPhone should be PHONE primary, not any other features.
    iPhone 5 / iOS 7.0.2
    Problems starting from iOS 7.0.0

  • TS3406 iPhone 4s will not make outgoing calls once updated to iOS 8.

    I updated my phone to iOS 8 a yesterday and when I did it deleted my phone including all my apps on  my phone even though it claims to have backed it up just before updating (not a big deal most were free apps and the work properly once downloaded and the paid ones stayed on) but, my phone will no longer make outgoing calls. When I try the phone makes no noise for about 5-10 seconds and says call ended. I've tried reseting the phone, reseting the network and turning airplane mode on and off and nothing has worked. Also when I plug my phone into my computer it tells me my phone can't be restored and I should try updating iTunes but my iTunes is up to date. Any suggestions?

    I Am facing the same issue as of yours. i m having iPhone 4s and upon updating to iOS 8 it has stopped making any outgoing calls .Though there is no problem in recieving calls also with sending/ recieving messeges.

  • I can't make outgoing calls from my Iphone 3GS. I am using Vodafone as my Carrier

    I can't make outgoing calls from my Iphone 3GS. I am using Vodafone as my Carrier

    I would but I work on a remote mine site, closest apple store 2 hour flight away. Hence the reason I'm asking here

Maybe you are looking for

  • Use of LEFT in Script Logic

    I am having one doubt reagrding usage of excel function like LEFT, MID, RIGHT in script logic of SELECT Statement. Let me know with example if its possible. I tried the below statement: *SELECT(%EQACC%,"ID","ACCOUNT","LEFT(ID,6)='BE9001' AND CALC='N'

  • My iphone wont connect to itunes after ios 7.0 update. Help!

    I can not set up any of my apps after the new update. It keeps telling me to connect to itunes to enable push notifications. The message keeps popping up so I can not even use the app without having the push notifications enabled. I also am unable to

  • Reading data from another clients network connection

    I would like anyone who know to direct me to some resources for how one could write code that can read data from a port without "binding" to it. In other words, I have an application running on windows talking to a server. I want to monitor that conv

  • ISE Guest Portal

    Hello Everyone Is it possible to have a WLC 4402 and a WLC 5508 working with the Guest portal of the ISE at the same time? I know that for the WLC 5508, it works fine and i can implement this as CWA, but for the WLC 4402? i read something about chang

  • Data target problem

    Hi, I am learning BW now. I am in an attempt of doing activation of Business content(area :personnel development-infosource (0HR_PA_PD_2),data source(0HR_PA_PD_2)),while doing I am getting the following error message; "No data targets have yet been u