IPhone 5S power/lock button does not unlock screen intermittently

I bought my iPhone 5S about a month ago, I usually use the power/lock button to wake my phone up before I unlock using TouchID. However I noticed this strange behaviour where I press the power/lock button and it doesn't go to the standby screen, instead I see the screen appearing and then locking back (assistive touch button can be seen too just before LCD powers off).
It feels as if the power/lock button is registering 2 clicks instead of one. This happens intermittently and not sure if this would become worse in future. Anyone facing this issue as well?

Hi Celciuz,
Welcome to the Support Communities!
The following article will provide some troubleshooting steps for your iPhone.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that does not resolve the issue, refer to page 146 in the iPhone User Guide to Reset All Settings:
iPhone User Guide for iOS 7
manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
The final troubleshooting step would be to restore your device:
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition. Before restoring:
Verify that you are using the latest version of iTunes.
Back up your device.
Transfer and sync content to your computer.
I hope this information helps ....
Happy Holidays!
- Judy

Similar Messages

Power/lock button does not work. I cannot lock my phone, shut it off or reset it. iPhone5s

My power/lock button does not work. I am unable to lock, power-off or reset my phone and am unsure of how to rectify this problem when that button isn't working.

Same here. 64gb iPhone 5s just arrived today. Feels fine but either doesn't respond or *severely* delayed response. Like minutes later... Going for replacement.

HT1430 How can you restart your iphone if your lock button does not work?

How can you restart or turn off your iPhone if the lock button does not work?

The best way is to let the battery die. Or you can reset the phone settings which restarts everything.

Power\lock button does not respond

i think this is everyones experience with z2. tnx anyway for the hard reset thing..

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Does the button itself look like it is sunken into the phone or press in too easily when you tap it?
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

HT204266 Iphone 5 The power down button does not power down it locks the keys how do I make that go to power down?

My iPhone 5 power down button does not power down it sounds like its taking a picture the locks everything up. The power down button and the home button. I want to smash this phone!!

hello WallyWalsh, if this warning is showing up you might have to reset the homepage to the version that is used in firefox 4 & above (the old homepage will show the warning you have referenced). to change it go to firefox > tools > options > general & reset the homepage to the default (that's '''about:home''').
to set up sync between your pc and the tablet, go to ''firefox > tools > sync'' & create a sync account - for detailed information about it please refer to [[How do I set up Firefox Sync?]]

My iPhone 5 lock button does not respond anymore I have heard this is a common fault with the iPhones?

My iPhone 5 lock button does not respond at all I have heard that it's quite a common problem with the iPhone are apple fixing them or do I have to pay to get it done?

As long as the iPhone is a UK ( I assume you are in UK ) purchased iPhone from the normal authorised Resellers ,Apple and the UK carriers and those selling the Carrier's products like CPW or Phones -4 -U etc

I have the iphone 5 and my lock button does not work. Can apple fix it or give me a new one. Can they still give me a new one even if I didn't buy my iphone 5 from them I bought it from verizon

I have the iphone 5 and my lock button does not work. Can apple fix it or give me a new one. Can they still give me a new one even if I didn't buy my iphone 5 from them I bought it from verizon

Alread asked and answered in your previous post - please do not post the same thing multiple times in multiple forums.
https://discussions.apple.com/thread/5164919

My iphone 4 lock button does not work, i turned it off using assesive touch, now it wont turn back on? got any tips for fixing this problem!

my iphone 4 lock button does not work, i turned it off using assesive touch, now it wont turn back on? got any tips for fixing this problem!

Hi, braidenwhitesidemate.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists, see the section labeled Issue not resolved.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H.

Why doesn't my iPhone 5 power/lock button work?

I just called the apple support people and I had told them my issue of my iPhone 5 power/lock button being dis functional. I had also told them I went to the apple store in guilford mall surrey,bc I had a week left in my warranty at that point. When I went to the apple store i told the representatives that my battery was having some problems ( this issue was resolved) and I told the representative that my power button sometimes has a problem but not as much. The representative did not take this into consideration and told me " to not use my phone as rough ". At this point I had thought my main issue was to only get my battery issue resolved which was resolved, so I didn't really think about asking one more time about the power/lock button. 2 weeks after my warranty had expired I first called apple support telling them I am having many difficulties with my lock/power button. They told me at that point it would cost $260+tax to replace the phone. Then I told them that I have already talked to your representatives at the apple store in guilford mall surrey bc and that they didn't take it into consideration at that point. The apple care person told me "I'm sorry sir you could've have only gotten it replaced when you were still under warranty" and he said " the only option here is to restore your phone ( which I did and nothing changed) or replace your phone by paying $260+ tax. After I told them I would try going to the store again to resolve this disappointing issue. When I went in the store today I told the same thing I told to the representative over the phone and the store representative told me "sorry your appointment of coming before your warranty is not showing up on my system" then I pulled up an email confirming that I had actually come to the same apple store before my warranty had expired. He still didn't take anything into consideration and told me to just use the accessible touch or pay the amount to replace my phone I am very disappointed because when I went before my warranty was about to expire the representative didn't advise me to get my phone replaced and simply didn't take my concern into consideration. I hope the manager of the store looks into this for the future customers and tries to resolve my issue. Thanks

After your appointment at the Genius Bar, you received an email asking for your feedback. I suggest you copy these comments and paste them there. Ranting here serves no purpose at all.

I bought this ipod 4 from a friend the lock button does not work and he doesnt know the password? how do i reset and i cant use my computer???? HELP!!!!!!

i bought this ipod 4 from a friend the lock button does not work and he doesnt know the password? how do i reset and i cant use my computer????
HELP!!!!!!

Place the iOS device in recovery mode usning this program and then then restore via iTunes. The iPod will be erased.
RecBoot: Easy Way to Put iPhone into Recovery Mode
For how to restore:
iTunes: Restoring iOS software

How do i restart my ipod touch if the power off button does not work and it is disabled and it say connect to Itunes

how do i restart my ipod touch if the power off button does not work and it is disabled and it say connect to Itunekyl

Place the iPod in recovery mode using this program. and then restore via iTunes.
RecBoot: Easy Way to Put iPhone into Recovery Mode

Stuck on apple logo, lock button does not work

Hi, I was wondering if someone can help me.
I have an iPhone 5, and I intend to restore it in order to sell, but every time I try to turn it on, the battery life is low and in the red, and then it is stuck on the Apple logo for ages. My lock button does not work either so I can't actually turn it on properly, or do anything. I leave it plugged in the charger for hours, and it's still stuck on the Apple logo. And when I unplug and let it sit until it dies again, the process repeats...
What is happening? What can I do?

You can have it repaired or look up a guide and repair it yourself. The lock button needs to be replaced. It is essential at least for performing resets, like the one your phone needs right now. There may be an issue with the battery as well. I would not purchase an iPhone that did not have all its buttons working properly. The iPhone may not be draining enough to completely reset. Draining the battery this much might damage the battery as well. You probably need to do a reset by holding down the home button and a properly working lock button.

My Iphone 4's home button does not respond

My Iphone 4's home button does not respond most of the time. Help! Is this a hardware problem or a technical problem?

Use the "More Like This" box to your right to get your question answered.

Lock button does not work

lock button does not work

My partner AND my Lumia 900's Lock Screen have ceased to function as well. I even went as far as doing a "master reset" and it did nothing but lose all my pix and info (Thank God for SkyDrive!) I have a real security concern now, and I cannot leave my phone ANYWHERE unattended at ANY TIME as there is no safeguard to "lock the screen to prevent unauthorized use". I've brought this to both Nokia's and AT&T's attention, but, as usual, it's fallen on deaf ears. This and a "couple other antics" (volume is wacky now as well, both phone conversations and listening to music: BEFORE the 7.8 update, everything worked just fine, now the volume will NOT go over "10" on a scale of "30" for a phone conversation, and will not exceed "17" in volume on a scale of 3"30" when listening to music. When a voice message comes in, the volume is SO low that I actually have to place to phone over my ear canal to hear it.......

What do i do if my ipod 3 is disabled and the power off button does not work?

What do I do if my iPod 3 is disabled and the power off button does not work?

Did you try restoring your iPod on itunes.

IPhone 5S power/lock button does not unlock screen intermittently

Similar Messages

Maybe you are looking for