Iphone 5s problem, blue screen of death

So recently my phone started to show visible vertical lines from the bottom of the screen, blue screen of death, white flickering ring around the edges and it freezes and goes through this loop of rebooting. At first I thought it was a bug so I got the phone to update 8.1 but the problem seemed to have gotten worse from then on. I did a factory reset sso there's no apps or anything on my phone. Does anyone know any at-homes because my AppleCare warranty just espired.

Hi,
1) Background Information
I am advising based on my similar experiences. I have the same problem and coupled with blue, red screens for the past days. And still trying to find a permanent solution to it. But at least i found a way to "wake" my phone up when it goes into "hibernation" mode! This reply is going to be long, my apology in advance.
2) My method to wake the phone up:
* take out the SIM card;
* leave it a side for about 10mins;
* plug the phone to charge;
* hold down the Power button till you see the apple logo, and leave it to re-start.
PS: if you don't see the apple logo, leave the phone again for another 5-10mins and try all the above again.
I hope someone has a better and quicker way to do it.
3) The methods i have tried so far to solve this problem:
a) Phone reset by holding the Home and Power buttons: It didn't work.
b) Tried "Recovery Mode"; to restore to factory settings and then restore iPhone with my latest backup: It didn't work.
c) Now, trying the DFU (Device Firmware Update) mode. I hope this will work for me permanently.
4) Findings from the WEB:
a) Apparently, quite a substantial number of users facing similar problem. (Apple is still observing...no action. )
b) Some suggested that it may due to certain apps affecting this random iPhone re-boot issue or and it has a popular term in the web, "Blue Screen Of Death". Therefore try to remember what was the app you last used before it goes into reboot loop.
c) Some also suggested to remove/deactivate/bypass the auto lock screen function, and also to remove the iCloud syncing,.
Good luck!

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IPhone 5s in blue screen of death/circle of death

My Iphone 5s that is password protected is stuck in circle of death, how do I get it into DFU mode ?, when ever I connect it to iTune its says that the iPhone is password protected and can not connect until its unlock- since its in circle of death i can not unlock it...
how do I overcome this issue ?
Thank you.

kikilos wrote:
I am on my 3rd 5s iphone and they still haven't resolved the issue... they tried to say it's something with my restore on the cloud
Okay, so prove it is or is not a problem with the backup, restore as new.
If the problem goes away, it is a problem with the backup.
If the problem does not go away, it is a hardware issue.

Macbook pro keeps freezing or blue screen of death

I got my mackbook pro in april,all rammed up etc.I bought this laptop just to play poker on.Poker programs only work with windows[but knew about bootcamp,i'm running XP on it].The problems i'm having ,is that, once a day at least it shuts down itself[and cant tell me the driver problem blue screen of death] or secondly just freezes and then i have to power it off for it to work again.
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Hey, I recommend backing up all your files manually via USB hardrive and then format your mac's hardrive, here's a link for instructions on how to format your mac's hdd: http://computers.tutsplus.com/tutorials/how-to-format-your-macs-hard-drive--mac- 53986
Also I recommend downloading the latest Mac OS X via the app store. The reason why I've recommended to back up all your files and programs manually and install a clean and new os is because when you put your data on manually, you significantly reduce the chances of the problem happening again and it looks like you have something inside your os that's slowing everything down. You'll also have the latest updates and support if you download the latest mac os x. You should also back up your Mac via time machine as well so you have a image of your OS. I recommend installing a SSD drive inside your MacBook as they make a huge difference in performance, your computer will preform almost instantly, it only takes 7 seconds for your mac to boot into the os and everything else you do is pretty much instantly. They can be a little expensive but they're coming down in price and they're with it! http://www.amazon.co.uk/Crucial-CT480M500SSD1-2-5-inch-480GB-Internal/dp/B00BQ8R HJ2
I've had the same problem before and I hope that helps.
Good luck

I have a new iPhone 4 and every time I plug it into my laptop I get the "blue screen of death", it didn't do this the first time because I downloaded all my music from iTunes but ever since it has done this. Anybody have any insight?

I have an iPhone 4 and downloaded all my iTunes music to it. Now when I connect it to my laptop I automatically get the "blue screen of death", does anyone have any insight into this problem?

This will happen if you have photos in your camera roll and an out-of-date scanner or webcam driver. See this: http://support.apple.com/kb/TS1502

Blue Screen of Death when calling skype on iphone/...

Every time i call a person on skype on iphone or s6 (i think any smartphone) my computer crashes and causes blue screen of death. i have windows 8.1 running and this also happened on win 8. i have tried uninstalling, clean installing, deleting all old files of skype and then installing but nothing has worked.
on aside, when i get a call from another desktop skype as well, invariably, i cant connect the call at first attempt. clicking on accept does nothing and it will continue rining. even clicking on reject does not work after. the only option is to kill skype from task manager and then restart it. it then works fine for first call i make. it then has similar issue on later calls. not neccessarily the 2nd call. its regular but also random in nature.
i have not idea what is the problem. do you?
skype version 7.5.0.102
here is the summary of BSoD last night
Fault bucket AV_rtsuvc!Unknown_Function, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=AV_rtsuvc!Unknown_Function&State=1&ID...
Cab Id: 820ea6ec-6de2-4d12-bd98-0fdae73a883d
Problem signature:
P1: 50
P2: ffffe000ef655ff8
P3: 0
P4: fffff800e54fc0c0
P5: 0
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
C:\Windows\Minidump\061315-85671-01.dmp
C:\Users\Madhvendra\AppData\Local\Temp\WER-220125-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Madhvendra\AppData\Local\Temp\WER2DD3.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_a9ac997f524f3a2a4a3ec8b634fedacf174d_00000000_cab_15346984
Analysis symbol:
Rechecking for solution: 0
Report Id: 061315-85671-01
Report Status: 0
Attachments:
BSoD 14 June 15.zip ‏10 KB

Your Realtek camera drivers are crashing. Make sure you have the latest drivers installed for your video card and camera. If the problem continues to occur update the camera drivers to the generic Microsoft camera drivers that come with the OS. Steps on how to update to those drivers are covered in the below graphic:

Blue Screen Of Death When Unplugging iPhone 4s(7.0.6)/iPod touch 5th Gen (7.0.4) !!

Now heres a problem i have been facing everytime i try an unplug iphone 4s/ipod touch 5...
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2) tried different cables all genuine apple products if someone has a reason/solution telling me to use genuine apple product
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when i uninstall drivers and itunes and try connecting iphone/ipod ,drivers are automatically installed and i guess they are mtp or apple iphone/ipod drivers or whatever.. no when i download latest itunes and install it and connect device all works well... but wghen disconnect device BOOM blue screen of death !!
so i guess itunes is the problem !!! tried the whole thing repeatedly same result
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hope someone can help me out here !! details of desktop and itunes given below and windows 7 crash report also can give link of dump files if required cause cant attach it here !!
desktop:- windows 7 ultimate 32bits
itunes:- latest itunes 11.1.5.5
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Problem signature:
Problem Event Name:    BlueScreen
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional information about the problem:
BCCode:    1000007e
BCP1:    C0000005
BCP2:    00041CE6
BCP3:    8E993A74
BCP4:    8E993650
OS Version:    6_1_7601
Service Pack:    1_0
Product:    256_1
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Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help

Blue screen of death when disconnecting iPhone from computer

So I bought the iPhone and even though I own a Mac I decided to connect it to my work PC which happens to run Windows XP. Everything worked great until I took a picture with the iPhone. As soon as I connected the iPhone, the computer crashed with a blue screen of death. So I looked it up on the forums here and found the article that talks about what COULD be the issue. What Apple is saying with that article basiclly is that this is "your" problem and not theirs so good luck trying to find which one of the 50 drivers that I have on my machine causes the issue. I tried to fix it by updating the drivers that they recommend and the problem is still there. Fine, I will not take pictures with the iPhone.
And then yesterday out of the blue (no pun intended) iTunes gave me an error message when I connected the iPhone, I didn't pay any attention to it and dismissed it only to find out that now every time I remove the iPhone from the computer, it crashes it with a blue screen of death. So now I can't sync the iPhone at all! How much more unsaved work am I going to loss because of this product?
On a personal note, I am a huge fan of Apple's products but I am extremely upset about this. Not only did Apple create a sloppy software implementation, they are making it look like it's a Windows problem. None of the other products that are installed on my machine cause my computer to crash like that, and if I do have an outdated driver (which I doubt!) then the developers of those products have found a way to deal with them WITHOUT crashing!
Please advise
Message was edited by: gdror

ok. first I couldn't log in with my previous nickname (not sure why) so I created a new one. Anyways, thank you for your reply and I'm sorry for coming off like jack it's just that losing your data three times will do that to you. I will tunnel my anger back at Microsoft I guess.
In any event, I went back and took a look at my drivers and didn't find any Lexmark or Logitec in there, however I decided to remove the built-in camera driver that came with the laptop and that seemed to work (it turns out that Logitec makes that camera!). I also moved the USB cable to a different port on the computer and now I don't get the blue screen when I disconnect the iPhone.
Thanks again for your help, it seems like I am safely syncing again
p.s. since I can't log in as the original author you might want to have a mod mark the question as answered. thanks.

Blue Screen Of Death on iPhone plugin: NOT caused by Logitech or HP

Hi,
Like many posters who have posted throughout 2009, my Windows XP computer crashes consistently every time I plug in my new iPhone. I am currently totally unable to use iTunes to connect to the iPhone.
I have spent more than 8 hours trying ALL the causes listed on Apple's website. It is NOT those. I do not have a Logitech Camera or an HP Scanner or anything else listed there. Below you can see a complete list of what I have and what I have tried.
It is very clear from other posts that Apple's usbaapl.sys driver still has bugs/conflicts that Apple has not yet identified. Let's get to work figuring out what the problem is!
I would appreciate any suggestions or pointers from other members, but please do review the details below before you post.
I am technical and would be happy to provide further info or try suggested registry changes, drivers, etc.
Details:
Every time I plug in my iPhone 3G, my Windows XP Desktop computer Blue-Screens in the Apple-provided usbaapl.sys driver (which is installed by the iTunes Apple Mobile Device Support installer component) within seconds, whilst Windows Plug and Play is loading the "Apple Mobile Devices" driver. Windows plug-and-play never makes it to the "imaging device" device. It crashes within 0-5 seconds of plugging in the device.
The same iPhone can successfully work with iTunes on my friend's Windows XP system, so the problem is not with my iPhone; it is with the Apple iTunes software.
There is some problem with interaction between iTunes on my Windows XP computer and my iPhone.
I have iTunes 8.2.1.6 with Windows XP sp3.
I have already tried ALL of the suggestions at:
http://support.apple.com/kb/TS2280
http://support.apple.com/kb/TS1502
In particular
- I do not have a Logitech camera, either built-in or plug-in.
- I unplugged AND uninstalled all the drivers for
- my printer (which is a Canon i560)
- my scanner (which is Canon CanoScan LIDE 25)
- my USB hub/card reader (IOGEAR GUH284R)
- my webcam (Creative Webcam Pro)
- I actually unplugged ALL USB devices first, including the mouse and the USB hub, rebooted, and it still blue-screens when plugging in the iPhone directly to the computer's USB port.
- I used to have an HP PrecisionScan Pro, and so I also uninstalled all drivers for all old hardware (not just the HP scanner), and rebooted. Still blue-screens when plugging in the iPhone.
- I have tried all USB ports of the computer, including directly plugging into them without any USB hub. Still blue-screens.
- I completely uninstalled iTunes, QuickTime, and Apple Mobile Device Support, rebooted, verified that usbaaap.sys was gone from system32/drivers, then reinstalled iTunes 8.2.1.6 -- still blue-screens
- When I re-installed iTunes, I had disabled my computer's firewall and anti-virus as an Apple tech had suggested, but this didn't help -- still blue-screens.
- I also tried the hack, suggested on the internet, of installing Apple Mobile Device Support from iTunes 7.7.1 on top of iTunes/QuickTime version 8.2.1.6. I verified that I was in fact getting a different usbaapl.sys but -- still blue screens.
- I verified that if I delete the usbaapl.sys driver, plugging in the iPhone does not blue-screen (though of course I cannot use it either). The blue screen of death that appears also contains the word usbaapl.sys. The crash is definitely in that driver. I understand that Apple and Logitech say the "real problem" is in another driver, but as mentioned above, I have eliminated everything on the list in Apple's support suggestion, and I still blue-screen. I even blue-screen with Apple's version 7.7.1 usbaapl.sys driver.
- I verified that my PC has the latest chipset drivers and USB 2.0 drivers. My PC has a 2.8 GHz P4 processor with an ABIT BD7II-RAID motherboard. It has an Intel 845E chipset with Intel 82801DB (ICH4) I/O USB controller. I have never had any other problems like this with any other USB device on this computer. My problem is unique to iPhone.
- I saw on the internet that in 2007 there was an iTunes blue-screen crash that resulted if the iPhone had any Photos on it. So I deleted all the photos on my iPhone. Still blue-screens.

lsemprini wrote:
Yes, as mentioned in the OP, it says usbaapl.sys on the blue screen, and removing the driver avoids the bluescreen (but of course also prevents the iPhone from working with iTunes). Interestingly, when removing the usbaapl.sys driver, the imaging side of the device actually works with my computer (i.e., I can get the Photos stored, which comes via an alternate driver interface). The problem is REALLY isolated just to the Apple iTunes interlink code in usbaapl.sys.
I'd like to emphasize and clarify this point a little more as I think it may be the key symptom for separating my problem (and that of other posters, I'd imagine) from the "standard Logitech conflict" problem:
With the bug I am reporting, I plug in the iPhone, and Windows pops up a plug-and-play bubble for "Apple Mobile Device USB Driver," which is usbaapl.sys (you can verify this with 100% certainty by searching for usbaapl in regedit). The blue screen occurs for me during this phase (sometimes an instant after the bubble pops up)!
If I disable usbaapl.sys by removing the driver, Windows gets past "Apple Mobile Device USB Driver" (happily failing to report any error even though it has not loaded the driver, sigh) and goes on to an "imaging" device (I think it might have said "iPhone camera" or "Imaging Device;" I can check again if it's important), which succeeds to load, and I can access pictures stored on the iPhone using the standard Windows Scanner and Camera Wizard tool, which I think uses the WIA API.
So my bug differs from the "standard Logitech conflict" in that it has NO relation to whether or not I have Photos on the iPhone, and if I disable the buggy usbaapl.sys driver, I AM able to access photos on the PC.
In most of the bug reports I saw for the "standard Logitech conflict" problem, users only experienced crashes when the camera had one or more Photos on it, and it appears (though other bug reports are not clear) that the system crashes just after Windows attempts to load the "imaging" driver for the iPhone. My guess is that those users got through "Apple Mobile Device USB Driver" with no problem and crashed on the "imaging" driver.
Can someone at apple please post an engineering bug on this issue?
That way we can get a list of technical questions from the engineers that need answering so that we can really stomp this bug for good. I can also volunteer to try out debugging versions of the drivers and collect log files, if needed. I am a systems software engr with Windoze experience so I can probably help expedite the debugging process.
I want to get this fixed and I'm sure many posters do also!

Blue Screen of Death when calling skype on iphone/s6

Every time i call a person on skype on iphone or s6 (i think any smartphone) my computer crashes and causes blue screen of death. i have windows 8.1 running and this also happened on win 8. i have tried uninstalling, clean installing, deleting all old files of skype and then installing but nothing has worked. on aside, when i get a call from another desktop skype as well, invariably, i cant connect the call at first attempt. clicking on accept does nothing and it will continue rining. even clicking on reject does not work after. the only option is to kill skype from task manager and then restart it. it then works fine for first call i make. it then has similar issue on later calls. not neccessarily the 2nd call. its regular but also random in nature. i have not idea what is the problem. do you? skype version 7.5.0.102here is the summary of BSoD last night Fault bucket AV_rtsuvc!Unknown_Function, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=AV_rtsuvc!Unknown_Function&State=1&ID=820ea6ec-6de2-4d12-bd98-0fdae73a883d
Cab Id: 820ea6ec-6de2-4d12-bd98-0fdae73a883dProblem signature:
P1: 50
P2: ffffe000ef655ff8
P3: 0
P4: fffff800e54fc0c0
P5: 0
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:Attached files:
C:\Windows\Minidump\061315-85671-01.dmp
C:\Users\Madhvendra\AppData\Local\Temp\WER-220125-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Madhvendra\AppData\Local\Temp\WER2DD3.tmp.WERInternalMetadata.xmlThese files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_a9ac997f524f3a2a4a3ec8b634fedacf174d_00000000_cab_15346984Analysis symbol:
Rechecking for solution: 0
Report Id: 061315-85671-01
Report Status: 0

Your Realtek camera drivers are crashing. Make sure you have the latest drivers installed for your video card and camera. If the problem continues to occur update the camera drivers to the generic Microsoft camera drivers that come with the OS. Steps on how to update to those drivers are covered in the below graphic:

Blue Screen of Death when Connecting iPhone

I have had no problems for the past two months connecting and syncing iPhone...now, the last few days, whenever I connect the iPhone, the monitor goes to the Blue Screen of Death and I have to reboot. I get the error message driverirql_not_less_orequal...and it also references a little further down the screen mxopswd.sys. Any thoughts?

DrMarsha,
Have you taken any photos with your iPhone? If so, you may be experiencing this issue:
http://docs.info.apple.com/article.html?artnum=306048
Hope this helps,
Jennifer B.

How to fix the Blue Screen of Death for iPhone 5S?

I have an iPhone 5S and I never got water on it, dropped it, or inflicted any kind of damage upon it. But one day when I turned it on it kept getting this blue screen and then restarting CONSTANTLY. This is referred to as the Blue Screen of Death (BSOD). Does anyone know how to actually fix this problem besides just restoring the phone (I already tried that.)

Hi ..
If you restored the iPhone to factory settings and it still won't startup correctly, make a reservation at a Genius Bar.

Every time I connect my Iphone 4 to my Dell laptop I get a 'blue screen of death' any ideas how to solve this?

For some reason, my iphone 4, and laptop don't seem to like each other. Every time I try and connect it, I get a 'blue screen of death' saying that my laptop is shutting down to prevent damage. Help?

Sean,
Is there anything else you can tell us about the computer and phone?
- Is this a new problem? Happening since new iTunes? Has it previously worked fine in the past?
- How old is the laptop? What kind is it? What is the memory capacity? How much room left on Hard Drive?
- Do you have any other iOS devices to test out this problem with?
Another question: What are you trying to connect it to your computer for? Apple has made it quite easy to do essentially anything for you over the air. Just a thought.

IPhone 5 "Blue Screen of Death"

Hi,
I'm new to the whole Apple Forum, so please bare with me. So just recently my iPhone 5 screen went blue and i got told it had to do with the motherboard? So, I'm taking it to the Apple store tomorrow. Since i cant even access my iPhone's content anymore and I'm unable to back it up either because it wont connect to my computer at all, is there any possible way I can find out when my last back up was?
Thanks,
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I am facing the same problem. My iphone 5 never had blue screen of death (BSOD) until I installed ios7.* I thought, the problem would be fixed after minor update but after few minor updates the bsod still persists and it's occuring frequently.
Mostly BSOD occurs mostly while the phone is connected for charging either in macbook pro or wall adapter. The other occurances are more erratic and cannot be predicted why it's crashing.

IPhone 5s has consistent glitches, crashing, blue screen of death, etc.

I have an iPhone 5s running iOS 7.1.1 and I have had the following problems:
Weird glitches where parts of the display will disappear, become distorted, or be replaced with other parts of the display.
Whenever the above happens, my phone will also freeze and become unresponsive
This is also usually accompanied by the "blue screen of death".
It will then proceed to restart
If anyone can help me, it would be greatly appreciated.
(also I restored my iPhone, but the problems persist)

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

Iphone 5S crashing after 8.3 update blue screen of death

I have an iPhone 5S which is 90 days out of warranty. I updated to 8.3 and the first issue I noticed was my music app. When I play music it doesn't start off from the last song I played - I have to choose my songs again and restart my shuffled playlist. Last week out of nowhere my phone crashed but it was at 80% battery. The screen went black, then blue, then tried to reboot. It "reset" itself within a few hours. Next day I accessed the App Store and it crashed again. It has since crashed several more times using Facebook, email, turning it off...very frustrating. I brought my phone to VZW and they said it was a software issue. I then went to the Genius Bar and they said without restoring the phone and reinstalling ios, they have no way of knowing if it's software or hardware. The phone crashed as the tech was looking at my phone so he excused himself, went to the back and came back with a second opinion "it's definitely a hardware issue and since you are out of warranty, you'll have to buy a new phone for $549". WHAT?!? So wait, you JUST told me that you wouldn't know if it was a hardware issue until the phone was restored so how did you magically surmise this? Then to tell me there is NOTHING that can be done and if I wanted to restore from a backup, I wouldn't be guaranteed that all of my content would be restored to my phone OR there is a possibility my phone would be wiped clean and not restorable at all. Nice try and scare tactic. I left Apple with a phone stuck on the blue screen of death. I went back to VZW and they said its definitely not a hardware issue and even if it were, Apple is the company to seek, not them - they are just my carrier. I am so fed up with Apple. Every update and phone I've had with them has had issues. I don't know why I continue to be their customer. If anyone can help I'd appreciate it.
Message was edited by: Lifesabeach2

Sorry, what i wrote was wrong and i can't edit it again now
Here's what I was actually meant to say,
Hi
You could try basic trouble shooting, that's what everyone usually suggests first but it that fails to work then it is a hardware issue.
Did it start crashing after you installed or or got rid of an app? Oh and has it happened before on any other IOS?
In my opinion you should email Apple explaining the issue and they might be able to help you or tell you it plain and simple that your phone is broken
Also check out these links:
http://www.pcmag.com/article2/0,2817,2407487,00.asp
https://support.apple.com/en-gb/HT201252
www.youtube.com/watch?v=Hx9QQpakXvk
^^^^^ This one might benefit you the most!
Hope any of this info helps you get any where with your phone.

Iphone 5s problem, blue screen of death

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