Iphone 5S ramdomly restarts, turns off itself, screen shows blue screen sometimes

Question

I am having problem with my iPhone 5S since Tuesday. The phone restarts itself while using like during making calls or surfing internet, the phone turns off automatically and sometimes shows blue screen. I called apple support and they told me to connect my iPhone to iTunes and they had me reset everything like factory resetting and stuff like that. After we did that the phone started working but very next day again I started having same problem, my phone completely turned off by itself and I couldn’t turned it on by pressing power button so I went to apple store at Grand Central made an appointment and I waited there like 45 minutes for my turn. I explained everything and the guy from genius bar he pressed menu button and the power button together and boom… the phone was back on. He checked the phone and says nothing wrong with the phone and I told him everything about the issues. He said if problem happens again come back and we will replace your phone as I recently bought this IPhone and is still under warranty. I came back home and again my phone started acting up…same problem you never know when your phones gonna be turned off….somebody calls you don’t hear nothing funny part is those people who are calling me says phone keeps ringing you don’t pick up. So I made an appointment today I went back to Grand Central apple store, I explained everything today in detail and told them I am using I phone since the time when Iphone 3G came in and I have other iphones too at home and none of them had this kind of problem before. I am really upset with my phone, it's giving me hard time. The guy checked the phone and said phone is working fine nothing wrong with it. Now what I am gonna do? I said please give me replacement phone ‘cause I think there is something wrong with this phone hardware, firmware whatever…He said he can’t, he thinks I am lying. Why should I waste my time going there back and forth after work when you are so tired from your job? Can anyone please suggest what could be the problem?? How to deal with this problem? Thank you
Message was edited by: Topgyal

Answer 1

Call in again and explain the situation.  Ask to speak with a supervisor.  There are things they can do to document and confirm your issue that way you can get it serviced.  Just be sure before returning to the store, you have a case number from the call where they documented to service the device.  This process sometimes takes a few days as domes the supervisors need to escalate your information to ensure an outcome in your interest.  That would be my recommendation.