IPhone 5S says storage full - but it isn't?!

I've got an iPhone 5S, approximately 8 months old. For a while, it's been coming up with a notification to say the storage is almost full. I've gone into General > Usage to see what my apps are using altogether, but as far as I can see the apps I've got do not add up to the 12GB memory which my phone should have?!
Has anybody else been experiencing this problem? Alongside the storage issue, when I try to open an app (for example, Whatsapp) it opens yet immediately closes. Something's not right - can anybody help?!

far as I can see the apps I've got do not add up to the 12GB memory which my phone should have?!
Exactly, how much do they add up to?

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