IPhone 5S seems frozen after downloading OS 8. It worked for a while, but now cannot turn off or on.

iPhone 5S seems frozen after downloading OS 8. It worked for a while, but now cannot turn off or on.

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

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