IPhone 5s Unable to complete Touch ID setup. Please go back and try again.
Hi, I have an iPhone 5s and I recently updated to iOS 8. When I was using iOS 7.1.2 the touch ID option was gone. The only option that I have there is passcode it seems like Im only using an iPhone 5 because of that. Anyhow, I updated it to iOS 8 last September 17 and the Touch ID option is back. However, when I tried to add a fingerprint or activate touch ID, I keep on receiving "Failed, Unable to complete Touch ID Setup. Please go back and try again." I already tried several times but the issue is still the same. any response would be pretty much appreciated.
- Many Thanks!
Hi ..
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Make sure the sensor is clean and dry > Use Touch ID on iPhone and iPad
Similar Messages
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my iphone 6 plus after updating to IOS 8.2 seems to have a problem with the touch id witch doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' . I have multiple fingerprints and none of them appear to work.
Hi Giannis,
If you are having an issue with Touch ID not functioning as expected, I would suggest that you troubleshoot using the steps in this article -
Use Touch ID on iPhone and iPad - Apple Support
Start with the section titled Clean the Touch ID sensor and then Get help with Touch ID.
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
Unable to setup touch id. Please go back and try again
Hi,
I have iPhone 6+, the touch id previously worked fine, I just removed all stored finger prints as it gave me error in unlocking a few times.
First I just kept trying to clean, it didn't work so I tried re-registering the finger prints.
Now it won't allow to configure any finger prints.
The software is 8.1.3 version and error it gives is as follows;
Unable to complete Touch ID setup. Please go back and try again.
Kindly advise, how to proceed.
Thanks.
Br,
Mansion.Hello mansoorab,
It sounds like you have verified the Touch ID sensor is clean, but no matter what you do you cannot add any fingers at all to your Touch ID settings. I would start by quitting the Settings app:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persits use these steps from the following article:
Use Touch ID on iPhone and iPad
If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I Can't have my fingerprint on my iphone 5s. Whenever I enable it, it says Failed. You are not able to complete your Touch ID set up. Please go back and try again.
It can be very tricky setting your print up. Took me several attempts. Your get there in the end, I think you have to slightly move your finger round so it reads your whole print
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i have iPhone 3G with ios 4 but now i update new version and my phone is not working.it is not activating..when i tried it says please insert sim and try again..any one plez help
Try this article if you haven't already
This is the only possibility that came to my mind when reading about your issue:
"If an iPhone, iPad, or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted" -
last night while i was sleeping at somone has tried to open my passcode if Iphone 6 plus model A1524. Now i cannot see the passcode screen and it just saysi phone is disable connect to itunes . Then i decided to restore my iphone and i have download almost 4 firmware files (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.0_12A366_Restore.ipsw and iPhone7,1_8.0.1_12A402_Restore.ipsw and fourth one is iPhone7,1_8.2_12D508_Restore.ipsw.part) and restore (by holding shift in itunes and selecting file ) using itunes ( which is current version 12.1.2.27 64 bit) but for everytime two of them(while extracting ) which are (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.2_12D508_Restore.ipsw.part) it says "Iphone "Iphone" could not be restored becuse firmware file was corrupted please disconnect and try again later" .i have tried to download "iPhone7,1_8.3_12F70_Restore.ipsw " manually and via itunes (when i download and restore using itunes it says
"There was a problem downloading the software for the iPhone ''iPhone'' A unknown error occured (9006).
Make sure your networks settings are correct and your network connection is active, or try again.''
but nothing works (While for rest of two it says firmware file is not compatible).. I'm tired of these now as i'm working on this problem for 5 days ...
Please help me as soon as possible..
sorry for my poor english..Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
I connect my i-pad mini to my wireless router and it says im connected but it wont let me do anything anybody know why ?
You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
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I have the latest iTunes 12.1.2.27. However, I am unable to restore my iphone4s. iTunes was able to detect an iPhone in recovery mode.
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I am using MAC OS X 10.7.5.
Please advise.
I have tried all the steps in the apple support.There is nothing to backup.
If the device is showing the Connect to iTunes screen, there is nothing on the device to backup.
The first step in the update process is a backup... restore the device using that backup and try again. -
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I was unable to connect to internet via any app. I have now turned my phone off and on again and all seems fine.
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How can i turn my iphone 4s into an ipod touch, the phone has been deactivated and has been recovered, i also do not have a sim card for the phone... can anyone help me.
http://support.apple.com/kb/ht3406
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Unable to reach Adobe servers, Please check firewall settings and try again
I have been a creative cloud customer since it started and I've never experienced such buggy software as the app manager. The customer experience is just shocking and I wish Adobe would just offer direct downloads for the software we need rather than use the app manager.
I'm currently trying to install the latest versions of the programs but the app manager keeps showing "Unable to reach Adobe servers, Please check firewall settings and try again in a few minutes".
I do not have any firewalls on my network.
I've uninstalled all previous versions of the applications.
The app manager will download a few % and then the message appears again. I click retry and it downloads another few % before showing the message again. I keep doing this until the program is fully downloaded and installed which take hours. Because I am able to eventually download the app, the error should be anything to do with my setup or internet connection as I've never had this issue before when installing adobe products.
Is there a way we can bypass the app manager and install the programs directly? This is getting very annoying and I just need my apps to install without wasting days clicking the retry button.I'm having the exact same problem. Photoshop is stuck at 0%.
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Since installing the latest version of itunes (11.1.5.5) whenever I have either mine or my wife's iphones (4 and 5c, both with the latest 7.1.1) turned on and I start iTunes, I receive the error message saying that itunes was unable to load data class info from sync services. try again later.
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The Setup encountered an error(-1) during install. Please restart the machine and try again.
Hi
I've downloaded and installed the trial version of Indesign cs5.5 on a mac mini lion server just 2 weeks back.. Tried using the same nstaller on another mac mini with lion server and I got this error
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I assumed that maybe I have to download the complete DMG on the machine I have to install on and so I downloaded it again but I still get the same error on installation..
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