Iphone 5s will not send imessages after update
I updated my iPhone 5s to the newest IOS 7.1.2 and since that time it will not send imessages to anyone. I have powered off and on. I have reset the settings. I have checked to make sure that messaging is on. I have turned off messaging and then turned it back on. It was working just fine prior to the update. Anyone know how to fix this??
Thanks!!
Hello marybethcolc,
It sounds like you are unable to send iMessages after a recent update despite some great troubleshooting. I would use the following article as a guide to help you get that issue resolved, named:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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<Personal Information Edited by Host>that's what comes to people in response to an appeal to this problem:
Thank you for contacting Apple.
We have researched the serial number you provided and have identified the cause of your reported issue. Accordingly, we have adjusted the settings for your iPhone 5 in our systems. In order for your iPhone 5 to reflect this change, first back up your iPhone to your computer or to iCloud. Next, please perform one of the following steps:
Erase all Content and Settings. - Tap Settings> General> Reset> Erase all content and settings iOS: Understanding 'Erase All Content and Settings'
or
Restore your iPhone with iTunes. iTunes: Restoring iOS Software
Once this process is complete, follow the instructions in the setup assistant and restore your backup onto your iPhone using iCloud or iTunes iOS: How to back up
We appreciate your support of Apple products and services. If you still experience issues after this or need assistance performing these steps, Contact Apple Support and provide the corresponding case number.
Regards
Cody
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