IPhone 5s will not send or receive mms/group messaging

Hello,
I recently got a new iPhone 5s for my birthday. Before I had a iphone 4. My carrier is verizon
I had never been able to send pictures to friends who have non iphone phones. I also was never able to receive a group message with people who have non iPhones and iPhones. When I try to send a group message including non iphone users, it sends all messages independently. I have tried everything from turning iMessage and mms on and off to taking out my SIM card. My friend who has an iphone started a group chat with users of iphone and non iphone, though I am still not able to receive the messages even with a new phone and a new SIM card. Is this a problem with verizon? Even so my friends who receive the group chat have verizon and still get the messages. Please I need to fix this because it's extremely aggravating that a simple group messaging function does not work and that no one so far can give me answer on how to fix this. Thanks.

Contact Verizon. Group messages in iOS send as MMS messages, which is the same thing used to send picture messages. Your account is not provisioned properly (or you do not have a plan that includes MMS messaging).

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