IPhone 5s won't sync to iTunes

My iPhone 5s won't connect to my iTunes. I was able to get it to connect to my computer so I can pull up all of the pictures, but for some reason, it doesn't show up on my iTunes when I pull it up. I'm not sure what's going on. I haven't changed anything on my phone since I last synced it, so I'm sure that it has to be on Apple's end.
Any help in solving this problem would be greatly appreciated!

The following may help:
Windows computer: http://support.apple.com/kb/TS1538
Mac computer: http://support.apple.com/kb/TS1591

Similar Messages

  • IPhone 4 won't sync to iTunes on iMac

    Recently my iPhone 4 won't sync with iTunes on my iMac. When I connect my iPhone iTunes recognizes it and I'm able to click the sync button. It goes the the sync steps, but at the end it says it can't sync becasue my iPhone is not connected to iTunes even though it is.
    My iPhone, iMac and iTunes have the latest software updates.  I'm running OS X 10.6.8.
    I've tried rebooting both my iPhone and iMac, but it still doesn't work.
    Any suggestions would be greatly appreciated!!
    Wayne

    I'm only asking this because I just got my phone unlocked, and the service provider suggested that I restore my iPhone by syncing it with Itunes.......but maybe I don't have to restore my phone?  Anyone with advice/suggestions?

  • My iPhone 4 won't sync with iTunes.

    My iPhone 4 won't sync with iTunes
    I am running iTunes 11.1.5.5, and my phone is using iOS 7.1
    Windows 8 recognizes that the phone is connected, and even asks if I would like to download pictures, however iTunes will not.
    So far, I have stopped and restarted AMDS, iTunes, my laptop, and the iphone. None of these have had any success. I've tried using a different cable, but the results were the same. The phone can download songs via its own iTunes app, but cannot sync with iTunes on the laptop.
    How can I get my phone to start syncing with iTunes again? This problem occurs sparatically, sometimes syncing and sometimes ignoring the phone altogether, like it is now.

    Does your Mac meet the requirements for the latest version of iTunes?
    Macintosh System Requirements
    Mac computer with an Intel Core processor and 512MB of RAM
    OS X version 10.6.8 or later
    Safari 4.0.3 or later
    400MB of available disk space
    Broadband Internet connection to use the iTunes Store
    In the future, you're more likely to get faster, more appropriate responses by posting to the correct forum.  The iPhone Hardware forum is not the correct place to be posting issues regarding iTunes on your Mac.

  • IPhone 3g won't sync to iTunes or App store.

    i bought my iPhone 3G this morning. it synced to the apple store computer and gave me somebody's ID that was playing with the computer's at Apple. now i'm at work and can't buy any music or apps on my account cause it won't sync my account on the iPhone from my work computer. my home computer is the main computer where i set up my apple account. do i need to sync it with the home computer to get my ID? thanks.

    Apple is telling me "This question is answered." But it won't show me any answers.
    Sigh.
    People don't get it -- this is why Apple ***** so much.

  • Iphone 5s won't sync with itunes on windows 8 - i can see all the tunes in there, artwork etc but they won't play

    Hi
    Hope one of you can help, thanks in advance.......
    windows 8/iphone 5s/latest IOS
    I've synced my iphone with my pc and backed up too and when i go into music on my iphone i can see all the tunes listed on there including album covers etc but when i go to play one of the tunes nothing happens or sometimes the phone goes kind of crazy and seems to scroll through every album (visually) on the phone and then stop?! still without playing any actual music?
    In the apple store they told me to un-sync music and then re-sync which i did but this hasn't worked. although when i had un-synced and went into my phone to check whether music had been removed it was still there (but still didn't play as described above)
    so really i want to know either 1) how to properly delete all the songs from the phone and then re-install them or 2) just get them to sync properly!
    Other info - i transfered itunes to a new pc recently and up until just now, i couldn't play these tunes on itunes on my PC, they opened in some terrible microsoft thing - but i just changed the file associations inside windows and now they play great - just not on my phone as described above - maybe this has something to do with the problem?
    Also, this only applies to music copied from cd-> itunes on pc 1 ->itunes on pc 2-> iphone.   songs purchased from itunes store work fine
    Thanks for reading

    "I was thinking I would just connect my iPhone and all of my music and other stuff would transfer to the new computer. "
    Not true. The music and pic sync is one way - computer to iphone. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
    You really should transfer everything from the old computer, or your backup copy of your computer. Since you do not have access to the old computer, then use your backup copy of the old computer.
    If for some reason you have failed to maintain a backup copy of your computer ( not good), then you would have to transfer itunes purchased as described earlier. Any other itunes content would be lost.
    You can e-mail photo library pics to yourself, but they will not be of the original quality.
    Before syncing, enter at least one unique contact and calendar entry on the computer. When you first sync, then you should get the option to merge the data.

  • TS3540 Iphone 4S won't sync with iTunes after update to 11.1.3

    I have updated all softwares on my Macbook Air 10.7.5, included the iTunes 11.1.3.
    Once i plugged my Iphone 4S IOS 7.0.3, iTunes wouldn't see it, recognize it or sync.
    Other iphones show up.
    What is up?
    HELP! It's driving me crazy!
    Thank you!
    Melanie

    This seems to have fixed the issue: on your desktop, hold down the [OPT] key and click on "Go" in the menu bar; holding down the [OPT] click on Library, find Preferences, and then delete all the files that start with "com.apple.itunes.XXXX.plist" where the "XXX" is whatever other things may exist - as long as they end in "plist". From my experience, preference files are rebuilt by the system after the next restart, so you have very little worry of losing any important data; the worst that could happen )and NOT in this instance, but for other plist files) is that you may have to reset the application "preferences" again when you next start it up, to act or appear in a "preferred" customized way for you.
    Once you delete the .plist files, empty the Trash, and either log out or restart the computer. Once you're back up and operational, start iTunes and your iDevices should reappear in the sidebar (if that's open) and/or at the top of the screen (if that view is enabled).
    Hope that helps. It definitely fixed my problem!

  • Iphone 3g won't sync in Itunes after 3.0 update

    Hello everyone,
    I updated to OS 3.0 on Wednesday, and had no issues with the installation. I just came to work, placed my iphone 3g on the dock, and iTunes gave me the spinning wheel. The iphone is recognized briefly in Itunes, but doesn't sync. I have to wait about 1.5 minutes for itunes to respond. The iphone then disappears from the itunes sidebar.
    Does anyone know what I can do to fix this issue?

    Let me rephrase that
    If I have a current backup of my iphone saved on my Macbook Pro. Will all of my apps, including their settings, layout on screens, remain intact after I restore the iphone, and then restore from backup?

  • IPhone Apps won't sync to iTunes.

    I need all my apps to sync to my iTunes for a complete backup. All the new apps I've purchased on my phone in the last few months do not show up on the apps tab in iTunes. I've hit the Sync button as well as Transfer Purchases. Each time the apps are said to be "copying" in iTunes but never actually transfer or appear in the apps tab. They're in the preview on the right, just not in the list on the left.
    Sync Apps is checked, as well as Automatically Sync New Apps
    I had the same trouble with the iPhone 3GS and had to re-download all my purchased apps when I upgraded to iPhone 4 because the backup I used to startup the 4 seemed to be incomplete.
    It's as if iTunes won't update the backup file. It's stuck on a backup from a year or so ago.
    Any ideas?

    I'm also having this issue. There is no media folder with any apps files in my iTunes folder on my PC and so i can see all the apps in my library but they are all gray and have a "!" next to the app name because iTunes (nor myself) can't locate them.

  • IPhone 4 won't sync to iTunes after 4.2.1 and snow leopard upgrade

    My iPhone 4 is showing it is charging while hooked to my mac mini but will not sync. I upgraded to snow leopard and iOS 4.2.1 when I got home from vacation. Not sure which is causing the issue.
    Does anyone have any trouble shooting steps I can try?
    Thanks in advance for and assistance...

    If not being recognized by iTunes, follow the troubleshooting steps included with this link.
    http://support.apple.com/kb/TS1591

  • Iphone 5 won't sync to Itunes.

    I have the most recent Itunes, OSX and Iphone 5 software. When I try to conntect my phone to Itunes I can hear the audio tone and the phone vibrates but when I look in itunes the phone portion in the top right continues to spin and doesnt sync. It's spun for at least 20 minutes and nothing. Any ideas?
    Image link.
    http://imageshack.com/a/img853/8504/idtb.png

    Hey SalimAriss!
    Try the steps located in the following article for troubleshooting this issue:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Iphone 4s won't sync to itunes after iOS 6.0.1 update

    After updating my iphone 4s to the iOS 6.0.1, my phone will no longer sync to my computer's itunes. It states The iPhone cannot be used because it requires iTunes version 10.6.3 or later. Go to www.itunes.com to download the latest version of iTunes. However my irunes is updated to the most recent update (itunes 11) and this problem still remains. The iphone 4s is also updated on any new software.

    Remove and reinstall iTunes.

  • Iphone 4 won't sync to iTunes

    I am unable to sync my iphone 4 to itunes running on a windows 7 computer.  I ran the diagnostics from itunes and everything seems to functioning normally.  I also disabled the firweall and anti-virus software.  I was able to sync my ipod to the library without any problems.  Any suggestions?

    I'm only asking this because I just got my phone unlocked, and the service provider suggested that I restore my iPhone by syncing it with Itunes.......but maybe I don't have to restore my phone?  Anyone with advice/suggestions?

  • IPhone 5 won't sync to iTunes since update to 11.1.3.8 yesterday

    I've tried repairing iTunes and resetting the sync history since I've also been getting the error message unable to load sync services. But iTunes will sync to my iPad 4. And if I make changes to my playlists on my iPhone they do update in iTunes but not vice versa. I have windows 7 home premium 64 bit  service pack 1 and iOS 7.0.3 on my iPhone. All was fine until the iTunes update yesterday. Can anyone help? I can get to the iTunes store no problem and like I mentioned, I can sync to my iPad 4 with no problems. I don't receive any error message and sync appears to work but playlists and music aren't updated/changed on my phone.

    After trying all of that stuff I did wind up getting a fix for my iPad.
    I unselected the music and did a sync to remove the music from my iPad. When I opened my iPad the music appeared to still be there but I didn't try to play the music. I plugged the iPad back in and checked the box to copy all the music and hit apply. When it was done all my playlists were correct and everything worked correctly.
    I haven't tried changing the playlists again to see if it was just a first time glitch or a continuing issue.
    McCroyd I don't know if you have tried this but it might work.
    Good Luck.

  • IPhone 4 Won't Sync to iTunes 10.5.2.11 (Please Help - Ty)

    I am to my wits end here trying to figure out how to solve my syncing issue with iTunes.
    Currently, when I plug my iPhone to iTunes - All I can see is the device name and when I click on it. I see the "set up your iPhone" screen which only allows a restore option but, I've tried resorting. Once the retores over it does not sync my phone with iTunes and then re-shows the same screen when you unplug and replug the device.
    - Any help from anyone would be appreciated as I don't what to do at all anymore.
    This is the first time that this problem has ever occured. Currently, I'm running iTunes 10.5.2.11 on Win7 64-bit.
    These are the following things that I have done which DID NOT SOLVE THE ISSUE
    Used the command prompt solution as adminstrator by typing : "netsh winsock reset" then restarted laptop
    Done everything Apple suggested carefully e.g. uninstalling everything i.e. iTunes, restarting laptop and then re-installing and then syncing.
    Stoped and Restarted AMDS
    Repaired iTunes from the control panel
    Re-allocated drivers to "common Files\Apple\Mobile Device Support\Drivers" and to "c:/program files/common files/apple/manually from Device Manager
    Tried the safety mode option by clicking the shift+control buttons and then clicking on the iTunes icon on desktop
    Entered DFU mode and restored iPhone - no result
    Turned off Wi-Fi network then tried to sync
    - I don't know what else I can do to solve the problem . Please help me if you have a solution.
    ANY HELP WOULD BE APPRECIATED. THANK YOU.
    Regards,
    Revv

    Hi,
    I have tried and confimed that you can download the previous version from some web-site about the version 10.5.1.42.
    Remove/un-install 10.5.2.11 and restart your computer.
    Install the old version 10.5.1.42
    and then you can find the "Devices" on the left column and showing synchronizing when you connect the cable.
    Good luck

  • IPhone 4S won't sync to iTunes anymore

    So when I plug my phone into my mac it says it can't sync because it requires itunes version 10.6.3 or later.
    So ok.. I go to itunes.com and download the latest version of itunes but THEN it can't install because you must have a mac version of 10.6.8 or later and I have 10.5.8.
    Now what? Am I stuck? Can I not ever sync my iPhone to my itunes anymore?

    Another thank you here ... I was ready to go to the dark side!!

Maybe you are looking for