IPhone 5s wont complete restore? HELP Please!

Question

I have been trying to restore my new 5s from the previous backup on my old device. It has been connected to Wifi and never seems to finish the restore. my camera roll has places where all of my pictures should be but they never actually load. what do i need to do to get it to finish? I cant update to Ios 7.1.2 until it the restore is completed either.

Answer 1

Hello there, Sarakate.
The following Knowledge Base article offers up an explanation of iCloud backup functionality:
iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576
If you feel you have waited too long for the restore to complete you can restart the restore by reviewing the information below:
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/TS4036
How do I restore an iCloud backup if my device is already set up for use?
You'll need to erase all data and settings from your device, so first confirm that you have an iCloud backup to restore:
Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap the name of your device to view a list of iCloud backups.
Check the date of the backup you want to restore, because you'll be restoring only what iCloud backed up on that date.
After confirming that an iCloud backup is available, follow these steps:
Connect your device to a power source and make sure that it is connected to the Internet via Wi-Fi.
Follow the instructions for restoring your iOS device from an iCloud backup, which include making sure that your device is using the latest version of iOS.
If the issue persists, then I would troubleshoot Wi-Fi using the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.