IPhone 6 Cellular Data Slow

I just recently got my iPhone 6, 16 GB from Sprint. I upgraded from an iPhone 4S. While I love my phone, even with iOS 8.0.2, I am having issues with my cellular data. While I am supposed to be getting LTE in my area, I am mainly stuck on 3G. Also, the phone drops to 1x and eventually to no service. A "Could not activate cellular data network" message pops up from time to time. It's worth noting I live in NW Ohio as far as cellular data coverage goes.
All happens while trying to browse the internet using Safari or other apps which require Internet. Call quality has always been excellent, and I have yet to experience any dropped calls. I have tried resetting my phone, updating my network, and have called Sprint all to no avail. I really enjoy using my iPhone, and hope Apple can resolve the issue.

Hi kvnrpp,
If you are having an issue with your iPhone not being able to maintain a good connection to the cellular network I would suggest that you troubleshoot using the steps in this article -
iPhone: Troubleshooting a cellular data connection
Thanks for using Apple Support Communities.
Best,
Brett L

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Could not activate cellular data network iPhone 6

I bought a launch day iPhone 6 and I've been having trouble with my carrier, MetroPCS. I use MetroPCS on the GSM side of the network and for some reason at least three times a day I get the "could not activate cellular data network" message. I've tried everything from getting a new SIM to restoring my iPhone. I don't think it'd be my iPhone because I've used other SIMs in it without a problem whatsoever. Any suggestions to keep this from happening? my iPhone 5S never had any issues with the carrier, I've had MetroPCS's GSM side network since it was released.

Hello espi_will,
Thanks for the question. After reviewing your post, it sounds like you are having trouble with a cellular data connection. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone cellular data connection issues
Thanks for using Apple Support Communities.
Have a nice day,
Mario

How do i fix cellular data to work after updating to ios 8.0.2

IOs8.0.2 updated and now i have no cellular data

Hey Adamsarvela,
Thanks for the question. I understand that you are experiencing issues with Cellular Data after updating your device. First, you may want to check for a new update as iOS 8.1 has released earlier this week. Second, check out the following resource for steps to troubleshoot cellular data connectivity:
iPhone cellular data connection issues
http://support.apple.com/kb/ts3780
Thanks,
Matt M.

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I Have a AT&T iphone 5G and my 4G and LTE isn't popping up at all. I reseted everything and still nothing. Please help me.

Hi there Trawlexy,
Welcome to Apple Support Communities,
The article linked below provides troubleshooting suggestions that’ll resolve most cellular service issues, like the LTE network issue on your iPhone 5.
iPhone cellular data connection issues - Apple Support
Take care,
-Jason

Activating cellular data alone

My mobile data ( 3G ) is activating alone, even after I turned it after maybe 5 seconds it turns on again. Is there any setting to prevent this from happening ?

Hi augusto 970,
Welcome to the Support Communities! The troubleshooting steps in this article may be helpful with the issue you are having of mobile data turning on randomly.
iPhone cellular data connection issues - Apple Support
http://support.apple.com/en-us/HT201415
Follow these steps for help with cellular data issues on your iPhone. After performing each step, test to see if your iPhone still has the issue.
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Make sure that your software is up to date:
Check for a Carrier Settings Update: Tap Settings > General > About.
Check for an iOS Software Update: Tap Settings > General > Software Update.
Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Restore the iPhone as new.
Contact your carrier to:
Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
Verify that there are no account-related blocks.
Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.
If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming.
I hope this information helps ....
- Judy

Why does my phone keep saying could not activate cellular data network?

I can't seem to browse without wi-fi!

While both methods are simple, so to speak, we think you must start by trying out the first method. This is just resetting the iPhone’s data networks so that it auto-configures to suit the changes in the iPhone cellular data network availability.
Open the “Settings” of your iPhone
Go to the “General” Settings by tapping on General
Scroll down to bottom and tap on Reset. You’ll find a reset button there – tap on Reset Network Settings
restart the phone...
Method 2:
You’ll need a working internet connection though. So among the things you’ll need, WiFi is necessary. Make sure your iPhone is jailbroken or unlocked (steps can be found in a lot of resources from the web). Also, make sure you have the APN settings for your carrier ready with you.
Connect your Apple iPhone 4 to the Wi-Fi network so you have internet active on your iPhone
Now, open up Safari on your iPhone and go to unlockit.co.nz
Click on Continue which takes you to the Custom APN generator
Click / Tap on Custom APN
Enter the APN details asked for
Once done with that, click on Create Profile
Save the profile and restart your iPhone

My cellular data is going to slow on my iphone 4s,what should i do right now?

my cellular data is going to slow on my iphone 4s,what should i do right now?

a reset no data loss. hold down the home/sleep button together until you see the apple logo and then release.
Or settings - general - reset - reset network settings.
Or contact your cell phone provider.

None of my iPhone apps are using cellular data except safari.

The problem I have is that none of my iPhone apps like skype, whatsapp, viber etc use cellular data !! But safari alone works using cellular data ... And I have a 3G data pack in my iPhone and I use it with safari alone ! So I know that my net pack is not slow .... Previously the apps used to work using cellular data ! But now I don't know what the problem is ... But it's not working ! I also did a general reset to see if the problem gets resolved ... But It doesn't help !! I have an iPhone 4S running on iOS7 !! Someone please help me with this issue ..

Then, your next step is to restore the phone. Unfortunately, I would not recommend you restore from backup. I'd suggest you restore as a new device, followed by syncing your content back to the phone:
http://support.apple.com/kb/HT1414
You can "try" restoring from backup first, but if the issue is being caused by corruption in your backup, restoring from backup will merely restore the issue.

Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your time

Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ...

Can't view Cellular Data network on legally unlocked iPhone 3GS

I bought an iphone from Singapore and those phones come as unlock. Now that I am in the States, I was hoping to use my corporate AT&T sim card for data surfing and all. While I am able to make calls, it says that I am not registered for cellular data network. I was able to surf the web using the same SIM on this other HTC phone.
I was hoping to change the APN settings but that appears to be missing. How can I change the settings to that of AT&T?
Thanks!

Do you know the data plan rate your employer is paying for your HTC phone or for whatever phone the data plan is for?
AT&T's enterprise data plan for the iPhone costs $45/mo.
Sounds like you or your employer will need to contact AT&T customer support.

My iPhone 4S will not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

My iPhone will
not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

Try resetting your network settings.
Settings>Genenal>Reset>Reset Network Settings.

My brother used his Verizon Wireless SIM to activate my factory unlocked iphone 5s. Now, I can't access the cellular data network option to change APN settings for my new carrier. Already tried configuration utility and factory resets.

So as the title says, after I got my iPhone 5s from apple, factory unlocked, my brother used his sim card in it for a moment to allow it to be registered and usable on WIFI until I made it to Japan. Now that I have a data SIM card, I have to input specific APN settings, which are located in settings>cellular>cellular data network, however, cellular data network is not available as an option. I have reset the phone multiple times with and without backups and with and without the new sim in the phone. I have also used the configuration utility to try to put the APN settings in the phone. I contacted Apple and they didn't really have an answer as to what i should do. My brother checked his Verizon account and my phone does not show up as one of his devices, so right now I'm stuck with and incredibly expensive iPod. Does anyone have any idea what I can do to remedy this? I am unable to contact Verizon via telephone myself as I have no phone service. Any help would be greatly, greatly appreciated.

You only have to clone your mac when using certain cable modem. You don't clone your mac when using dsl.
Greetings from Northern Ontario, Canada

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.

Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David

Iphone 5 excessive cellular data usage

I am a new iPhone user and I am a bit concerned for how fast my phone burns through data. I have an iPhone 5, ios 7.0.4, and my cellphone provider is Fido in Canada (May be irrelevant info). I manually turn cellular data off whenever it's not in use. At times where I use wifi (which is about 98% of the time), I never leave cellular data on at the same time. So, I have 2 issues:
1) In system services under Cellular data usage, "iTunes Accounts" seems to be the top user of data. I looked at some previous discussions on this matter and many have said that turning off iCloud would do the trick, as well as turning off 'push'. However, I have never had my iCloud account nor "iTunes and App store," logged on. I have 'updates' and 'use cellular data' turned off as well for this feature. On top of that, under "Mail, Contacts, and Calendars' I have Fetch New Data set as 'hourly' instead of "Push". So why is it that my under system services, 'iTunes Accounts" still jumps up a few hundred kb whenever I DO have cellular data turned on.
2) How much data does the Facebook App use? Lets say I turn cellular data on, then I open up the Facebook App, and I scroll down my news feed. I do not select any pictures, videos, or profiles. I then check my data usage and somehow I burned 4mb on this specific app! I understand images take up more usage but I find that a bit suspicious.
Of course, this isn't the only app that seems to be hogging data. It's just amazing how other phone users (iphones and android users) can just leave their data on without their data randomly draining.

You are welcome
Usually data consumed by system services is on the higher side.
I would suggest reseting the data counter and then checking again after few hours to know the real culprit.
To reset the counter, there's an option "Reset Statistics", just under the list we discussed before.
This way you would get to know which app is using your data righ now.

Why does my iPhone 5 lose signal when trying to make a call or use cellular data?

Hello,
I've had this problem for a few weeks now and it's becoming really annoying. Every time I try to make a call, or call voicemail, it takes me 10 or so attempts to connect. When it doesn't connect I get 'searching' in the top left hand corner whilst my phone try's to find signal again. I have the same problem when using 3G - it'll be fine for a while and then I lose my signal all together. This happens in places where I have enjoyed full signal strength in the past. I have dropped my phone or done anything to it to cause this. I've checked with my network provider, Giffgaff but it seems to be more of a phone problem rather than network.
Has anyone had anything similar? If so how did you fix it? I'm thinking I need to take it into my local store to get it looked it.

Hello Mathias267,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPhone: Troubleshooting No Service
http://support.apple.com/kb/ts4429
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Have a nice day,
Mario

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